Director of first impression job description

As the Director First Line Risk for Capital Markets, you will represent the First Line of Defense and lead the business development and execution of policies and procedures that mitigate various types of risk at CFG in its capital markets and investment banking businesses- including its debt (securities and loan) and equity capital markets, mergers and acquisitions advisory, and valuation advisory businesses. You will partner with the business and serve as a liaison, interfacing with business leaders to drive meaningful conversations on end-to-end risk and compliance policies within their function, strategize on solutions and mitigation activities, and develop remediation plans. You will promote a culture of risk and compliance awareness throughout the bank by supporting the development of training and education on risk policies and practices. You will provide leadership, expertise, and guidance to your team to design, implement, and influence internal governance processes and controls. You will be accountable for ensuring your team isin compliance with all applicable regulatory requirements, and work in conjunction with stakeholders in broker-dealer compliance to minimize potential compliance and regulatory risk. Additionally, this role will have complete oversight of pilot programs, products, and strategies related to new initiative and corporate acquistions in the investment banking and capital markets areas.

This role will also have responsibility for supervision of a team of Senior Risk Managers and Risk Managers focused on the capital markets and advisory business lines.
Qualifications

+ 12+ years experience in Risk Management or Compliance functions related to investment banking and capital markets activities in an institutional broker-dealer setting.

+ Prior experience implementing and supporting enterprise wide Risk programs

+ Demonstrated negotiation skills; including the ability to influence through use of compelling facts, thought-provoking discussion and logic.

+ Deep Knowledge and understanding of regulatory and legislative guidelines, in particular SEC and FINRA regulations relevant to institutional broker-dealer activities

+ Extensive experience managing projects including planning, implementation, and reporting

+ Proven relationship management skills, strong track record of ability to build trust and credibility through, communication, actions and presence.

+ Extensive leadership skills including influencing without direct management support.

+ Proven ability to work in a fast-paced environment with competing and changing priorities.

+ Excellent communications skills, both written and verbal.

Education: Bachelor's degree required

#LI-Sourcer6

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

The Car Park is a rapidly growing parking and transportation company that operates more than 400 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

WHO WE NEED

This position is our main customer contact touchpoint. The successful person in this position will truly enjoy customer contact, be self-motivated, solutions-oriented, and committed to maintaining a collaborative team environment. The right candidate will thrive on finding creative solutions while working in a busy environment.

• Provide front desk support to our customers and clients
• Answer a busy multi-line phone system
• Process customer payments and account changes/updates that may not be able to be completed online
• Guide customers through online processes and help troubleshoot
• Create documents in Word, enter data in Excel and reply to emails in Outlook
• Other duties as assigned

IDEAL CANDIDATE SKILLS

• Strong Microsoft Office skills including Word and especially Excel
• Excellent organization, problem-solving skills, verbal and written communication skills
• At least three years experience working as an Admin, Receptionist or in a Call Center that also required solid office skills
• Strong attention to detail and accuracy
• Light bookkeeping experience a plus
• Advanced board game, shuffleboard and accuracy in Nerf dart skills are always highly beneficial

MINIMUM REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• At least three years’ experience working as an Admin, Receptionist or in a Call Center that also required solid office skills

BENEFITS WE OFFER

• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid holidays
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

***Equal Employment Opportunity

*Your job title: Director of First Impressions (DFI)*

*Where you will work: Keller Williams Realty, Cenla Partners *

*Who's the Boss: Rebekah Barnes, Market Center Administrator (CFO) *

*Location: Alexandria, Louisiana*

*Start Date: November 28, 2022*

*Who are we?*

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Realty, CENLA Partners (KWCP) Market Center (MC) features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, KWCP is a hot spot for agents looking to rapidly build and grow their real estate careers. KWCP has reigned as the number one real estate company not only nation-wide but also within Central Louisiana since 2015. Our culture of strong training, technology, support and contribution are what sets us apart.

*Who are we looking for? *

The DFI must understand that to run effectively and efficiently, a Market Center must tend to its associates' needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

The DFI will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. They take pride in our office, which is the hub of our business, and must remain focused in a distracting environment while maintaining a good attitude. The DFI will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the associates will seek them because the associate likes the individual and are swayed by enthusiasm. They will have unwavering integrity, strong attention to detail, and a self- disciplined focus on growth and retention, both personally and professionally.

The DFI is a member of the Market Center's support/leadership team. They possess a strong work ethic, a results-oriented mindset, takes initiative, and are self-disciplined. They must be flexible enough to handle the growth and demands of a fast paced, high profile office. The DFI is polished and sharp! They ensure the office is neat and represents the voice of the brokerage with warmth as they answer calls and assist walk-in clients, vendors, and other realtors. The DFI is the first line of support for everyone and understands their position is relationship-based. They must align with the purpose of the MC as a member of the leadership team and ensure their conversations and actions always reflect that alignment.

The DFI is a crucial member of the team and will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.

*What will you do?*
* Maintain the appearance and cleanliness of common areas, including lobby, conference and training rooms, kitchen, and community workspaces.

* Answer phones promptly and properly

* Assist in telling our value story by taking initiative to capture MC/Agent WINS and distribute them accordingly (ex: social media, office display)

* Maintaining office aesthetics in a timely manner (Ordering and displaying capper/new agent photos, etc)

* Coordinate events when needed (ex: awards, team meetings, training, etc)

* Run errands for events/training/etc. as needed.

* Responsible for maintaining all opening and closing duties for office

* Retrieves lock boxes and communicates necessary information to local MLS (GCLRA)

* Maintains record keeping for all training classes and agent mailboxes

* Reviews and approves first 2 folders of compliance in Command Opportunities

* Responsible for publishing and distributing of MC training calendar and opportunity call log

* Responsible for all onboarding and exit checklist items.

* Responsible for maintaining, using, and creating content for social media platforms.

* Responsible for all agent technical issues and support (including Google and Command platforms).

* Responsible for aiding MCA in daily tasks.

* Responsible for ordering office and agent supplies.

* Responsible for Holiday Decor in office.

*Requirements/Skills *
* Knowledgeable in: Word, Excel, Power Point, Google Workspace Suite, Social Media platforms (Instagram, Facebook, and YouTube), and content management, as well as the platform Canva.

* Exceptional communication skills; strong follow-up

* Highly adaptable

* Organized and self-sufficient

* Customer Service: 1-3 years

* Timeliness and professionalism in attendance and behavior

*Compensation*

This position has a base salary with possible bonus opportunities after a period of one (1) year. Benefits include paid time off and the opportunity for building passive income through Keller Williams profit share system.

Job Type: Full-time

Pay: $12.00 - $14.55 per hour

Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Alexandria, LA 71303: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Do you have any experience with Social Media, Content Management, and the platform "Canva"?
* How much experience do you have with Google Suite? Provide examples.

Education:
* High school or equivalent (Preferred)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location