Director of laboratory operations job description

Job DescriptionWith over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.

Howard University Hospital seeks to hire a Director of Laboratory Operations who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

The Director of Laboratory Operations will report directly to the VP of Operations and is responsible for providing strategic leadership and administration in the areas of patient care, education, safety and quality in accordance with organizational policies and in accordance with standards of the American Society of Clinical Pathologists (ASCP).

The Director will promote a professional practice environment and develop and maintain collegial and collaborative partnerships with key stakeholders across the institution to positively impact the business of clinical operation. These partnerships include ongoing collaboration with physicians, nursing, interdisciplinary, facility and organizational leaders. Responsibilities include all aspects of clinical operations, effective leadership strategies, employee engagement, clinician and patient/family education, customer service, patient safety, financial outcomes, and quality outcome management, operational excellence, uphold HUH policies and procedures, and regulatory compliance.
The Director:
Contributes to strategic planning, direction, and goal setting for the department or function in collaboration with senior management Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination. Establishes performance/quality metrics for all laboratories that reflect best practice benchmarks in Pathology and Laboratory Medicine. Develops action plans and works with lab managers to assures laboratory operations comply with hospital and laboratory compliance plans and all regulatory and accreditation agency requirements including Joint Commission, CAP, CLIA, OSHA, AABB and FDA. Develops, reviews and updates policies and technical procedures for all laboratory sections Oversees staffing and ensures sufficient numbers of appropriately educated, experienced, and/or trained personnel who provide appropriate consultation, properly supervise, and accurately perform tests and report test results in accordance with the written duties and responsibilities specified by the Hospital and regulatory and accreditation agencies Ensures new test procedures are reviewed, included in the procedure manual and followed by personnel. Develops, reviews and updates policies and technical procedures for all laboratory sections Effectively communicates with hospital leadership, pathologists, medical staff, nursing staff, laboratory staff, and other internal and external customers. Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.

Required Competencies Include:
Knowledge of laboratory information systems, Microsoft applications and computerized instrumentation Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to cope effectively with stressful situations, time constraints and demonstrates sound judgment. Must have the ability to relate professionally and positively and work cooperatively with residents, families, and other employees at all levels. Strong time management and organizational skills Excellent managerial/administrative leadership skills including the ability to develop and implement strategic objectives, to motivate staff, and to effectively manage resources; comfort serving in a visible leadership role Must be able to maintain confidentiality regarding patient and company proprietary information.

Qualified Candidates Possess:
Bachelor’s degree in Chemical, Physical, Biological or Clinical Laboratory Science from an accredited institution required. Master’s degree preferred Minimum of ten (10) years of progressive work experience in an accredited laboratory. Five (5) years of experience in administration of laboratory services Medical Technology certification from American Society of Clinical Pathologists (ASCP).
At Howard University Hospital our job is to care for you. We do this by offering:
Work-life balance Recognition and rewards for professional expertise Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan) Tuition Remission for employees and their dependent children

COVID-19 Vaccination:

Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated H

US-OR-Portland

Type: Regular Full-Time
Holladay Park campus

Overview

This is a limited duration employed interim role that is estimated to last for 6 months.

At Legacy, we strive every day to make life better for others. With your leadership skills and expert knowledge of laboratory operations, laboratory standards of practice and ability to problem solve, you will help us to create the safest and most welcoming environment for those we treat. Together, we will follow the Legacy mission of making life better for others.

Responsibilities

In close coordination and collaboration with Vice President of Laboratory Services, directs and manages system-wide business and financial aspects of Legacy Central Laboratory Services. Is jointly accountable for strategic planning, operations, regulatory compliance, marketing, quality assurance, and financial performance. Will provide leadership to a team of managers and staff from throughout the system to develop and achieve program objectives relating to business development, payor contracting and relations, client relations, capital planning, and financial performance. Facilitates excellent communications through enhancement of professional/public relationships both internally and externally. Responsible for evaluating direct business initiatives, recommending redesign of departmental operations, and development of new services.

Qualifications

Education:
Master's Degree in Business Administration, Management, or Health Care Administration required.

Experience:
Minimum of six years progressively more responsible experience in laboratory management, including: laboratory information systems, financial management, and operations management. Previous business/ administration experience required. Experience in a multi-hospital system with commercial laboratory operations preferred.

Skills:
Knowledge of administrative and managerial systems, roles and experience.
Knowledge of financial and marketing systems.
Knowledge of laboratory operational issues and regulatory compliance.
Knowledge of health care issues, demographics, financing, policy changes.
Knowledge of current laboratory billing and payor contracting practices.
Leadership ability to work throughout the system to accomplish the objectives of the organization.
Organizational skills both to function independently and to work closely with other professionals using a team approach.
Judgment skills to make appropriate decisions.
Ability to handle multiple demands and to respond rapidly to changing priorities

LEADING AT LEGACY

Demonstrates the ability to act consistently with Legacy's Values in Action, exemplifies our core organizational values, and exhibits the leadership competencies outlined in Leading at Legacy.

Equal Opportunity Employer/Vet/Disabled

PI193379427

The Sr Director, Lab Operations oversees technical lab operations for units with over $400mm in revenue and over 1,000 employees. Responsible through lab managers for quality and timeliness of technical procedures, compliance, and overall lab budget. The Director, Reference Laboratory Operations is responsible for ensuring the overall success of the Reference Laboratories operations as measured by meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between the laboratories, as well as with R&D, Sales/Marketing, Finance, Human Resources and IT.

* Oversee and manage the budget and productivity measurements of reference laboratories' business operations.
* Management of assigned projects.
* Coordinate and attend Supervisor/Lab Manager meetings to communicate and develop administrative policies/procedures, morale booster program for lab personnel, and monitor set up/report schedule, weekend coverage, client services, safety coverage, etc.
* Work with Human Resources in the areas of personnel hiring, policies and procedure changes, and workman's compensation issues.
* Ensure open and timely communication between laboratories, Specimen Management, IT, client services, sales, marketing and other laboratories within Quest Diagnostics.
* Management of administrative assistants.
* Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays. Work with managers and supervisors to establish preventive measures for delayed reports. Work with Information Technology for changes in software and coordinate lab requirements.
* Coordinate Quality Assurance activities by reviewing quality measures and survey reports. Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.
* Provide and collect information from the labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.
* Attend and participate in monthly R&D meetings.
* Ensures coordination and implementation of standardization initiatives within the Hospital Services labs and other Quest Diagnostics BU's.
* Provides operational support for internalizing new assays/methods validated by R&D.

QUALIFICATIONS

Required Work Experience:

A minimum of ten (10) years' progressive laboratory experience with at least five (5) years of demonstrated leadership and management responsibilities.

Preferred Work Experience:

N/A

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

Strong communications skills, both written and oral, in order to sell ideas and concepts to peers and upper-level management.

EDUCATION

Bachelor's Degree(Required)

Master's Degree

LICENSE/CERTIFICATIONS

Current State Clinical Laboratory Scientist license if necessary (e.g. California)(Required)