Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Director of service and operations skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Karen Kus,
Nina Woodard
Below we've compiled a list of the most critical director of service and operations skills. We ranked the top skills for directors of service and operations based on the percentage of resumes they appeared on. For example, 12.4% of director of service and operations resumes contained continuous improvement as a skill. Continue reading to find out what skills a director of service and operations needs to be successful in the workplace.

15 director of service and operations skills for your resume and career

1. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors of service and operations use continuous improvement:
  • Pursued continuous improvement strategies and development of best practices that enhance safety, quality, customer schedule and productivity.
  • Coordinate management of data, data analysis and reporting and present for continuous improvement of divisional programs.

2. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of service and operations use oversight:
  • Provided leadership and budgetary oversight to department providing professional support services for the development of high quality educational assessments.
  • Directed 6 divisions with focus on technology implementation, organizational planning, program management, communications/marketing and quality oversight.

3. ITIL

Here's how directors of service and operations use itil:
  • Structured incident and problem management based on ITIL standards for service management, with delivery through BMC Remedy.
  • Revised or created all existing policy and process documents to meet ITIL Service Strategy objectives.

4. Customer Support

Here's how directors of service and operations use customer support:
  • Directed team providing customer support using Lotus Notes, enhanced electronic data access and intranet-based systems.
  • Earned industry-recognition for excellence in customer support, across varied customer segments.

5. Executive Management

Here's how directors of service and operations use executive management:
  • Support of various sales and implementation efforts across the organization requiring frequent interaction with executive management teams of partnering organizations.
  • Meet with executive management to conduct presentations on operational metrics / strategies and enhancement projects.

6. Regulatory Compliance

Here's how directors of service and operations use regulatory compliance:
  • Directed implementation of operating policy and procedures, food safety compliance, and regulatory compliance.
  • Achieved a preferred practice designation from Internal Audit on our local regulatory compliance committee.

Choose from 10+ customizable director of service and operations resume templates

Build a professional director of service and operations resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your director of service and operations resume.

7. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how directors of service and operations use erp:
  • Sponsor and Business Project Manager for enhancing our internal ERP solution.
  • Coordinated the enterprise-wide CRM and ERP projects.

8. Lean Six Sigma

Here's how directors of service and operations use lean six sigma:
  • Lean Champion, led site to attaining the highest lean six sigma evaluation score across all operations within 9 months.
  • Designed deal strategy and operation reviews for improved cycle times from 9 to 6 months using Lean Six Sigma methodologies.

9. Customer Satisfaction

Here's how directors of service and operations use customer satisfaction:
  • Monitor and manage operational metrics, providing leadership and guidance for corrective actions, industry best practices and improved customer satisfaction.
  • Developed and implemented a highly successful tracking and trending reporting for correspondence and adjustments, decreasing complaints and improving customer satisfaction.

10. Project Management

Here's how directors of service and operations use project management:
  • Project management responsibilities over multiple projects such as enterprise server upgrades, wireless infrastructure and desktop security implementations.
  • Focus on database system structure and project management planning, communicating with client and implementation of administration services.

11. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how directors of service and operations use service delivery:
  • Provided leadership to support the selection, training and implementation of administrative functions to ensure on-time service delivery within budget.
  • Coordinated restructuring and standardization of service delivery for the New York region with service delivery partners and outside vendors.

12. Client Facing

Here's how directors of service and operations use client facing:
  • Author and distribute client facing communications.

13. Performance Management

Here's how directors of service and operations use performance management:
  • Developed performance management system linking individual performance goals to organizational goals and imperatives with clear measurable actions and results.
  • Developed and implemented evaluation system that incorporates performance management techniques for improving overall individual and team performance.

14. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how directors of service and operations use human resources:
  • Supervised and managed a 12-person team of high-performing human resources professionals.
  • Formulated the Human Resources audit strategy and implementation.

15. Direct Reports

Here's how directors of service and operations use direct reports:
  • Establish expectations among direct reports to have a customer-focused approach to all individuals associated with cancer services.
  • Ensured direct reports perform all necessary administrative and accounting duties promptly and properly.
top-skills

What skills help Directors Of Service And Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director of service and operations resumes?

Karen KusKaren Kus LinkedIn profile

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What director of service and operations skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Directors of service and operations need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a director of service and operations stand out to employers?

Dr. Mary Kern Ph.D.Dr. Mary Kern Ph.D. LinkedIn profile

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all Directors of service and operations possess?

Steven BauerSteven Bauer LinkedIn profile

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.
Do you want to know more?
Read more about what experts have to say about director of service and operations

List of director of service and operations skills to add to your resume

Director of service and operations skills

The most important skills for a director of service and operations resume and required skills for a director of service and operations to have include:

  • Continuous Improvement
  • Oversight
  • ITIL
  • Customer Support
  • Executive Management
  • Regulatory Compliance
  • ERP
  • Lean Six Sigma
  • Customer Satisfaction
  • Project Management
  • Service Delivery
  • Client Facing
  • Performance Management
  • Human Resources
  • Direct Reports
  • Financial Performance
  • Excellent Interpersonal
  • Business Development
  • KPIs
  • Process Improvement
  • Shared Services
  • Sigma
  • Food Service
  • Logistics
  • Performance Metrics
  • Customer Operations
  • Training Programs
  • Client Service
  • Strategic Direction
  • Business Operations
  • Cost Savings
  • Medicare
  • Staff Development
  • ISO
  • Customer Care
  • Inventory Control
  • Client Satisfaction
  • SLA
  • Collective Bargaining
  • Operational Processes
  • CMS
  • Operational Efficiencies
  • ROI
  • Account Management
  • FTE
  • RFP
  • Customer Relations
  • Customer Retention

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs