How to hire a director of spa and guest experience

How to hire a director of spa and guest experience, step by step

Here's a step-by-step director of spa and guest experience hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director of spa and guest experience job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director of spa and guest experience
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a director of spa and guest experience, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A director of spa and guest experience's background is also an important factor in determining whether they'll be a good fit for the position. For example, directors of spa and guest experience from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of directors of spa and guest experience and their corresponding salaries.

   Type of Director Of Spa And Guest Experience	Description	Hourly rate
   Director Of Spa And Guest Experience		$15-53
   Spa Manager	Spa Managers are responsible for managing the operations of spas. Their duties include being the main aesthetician carrying out the body and facial treatments, supervising the maintenance of the facility, creating budget reports, and developing marketing campaigns... Show more	$15-31
   Spa Director	A spa director is the operator and caretaker of a spa. They are responsible for managing the spa's employees, scheduling events, and advertising it to clients... Show more	$11-42

2. Create an ideal candidate profile

   Common skills:

   • Guest Service
   • Concept Development
   • Brand Strategy

   Responsibilities:

   • Manage front-end developers as UI design is implemented; rework and refine usability throughout product development.
   • Span UX designers effectively across multiple sprint teams resulting in timely delivery and communication of all design needs.
   • Span UX designers effectively across multiple sprint teams resulting in timely delivery and communication of all design needs.

3. Make a budget

   Including a salary range in your director of spa and guest experience job description is one of the best ways to attract top talent. A director of spa and guest experience can vary based on:

   • Location. For example, directors of spa and guest experience' average salary in hawaii is 55% less than in alaska.
   • Seniority. Entry-level directors of spa and guest experience 70% less than senior-level directors of spa and guest experience.
   • Certifications. A director of spa and guest experience with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a director of spa and guest experience's salary.

   Average director of spa and guest experience salary

   $61,585yearly

   $29.61 hourly rate

   ---

   Entry-level director of spa and guest experience salary

   $33,000 yearly salary

   Updated December 16, 2025

4. Writing a director of spa and guest experience job description

   A director of spa and guest experience job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a director of spa and guest experience job description:

   Director of spa and guest experience job description example

   Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
   PURPOSE:
   
   The Director of Guest Experience is responsible for "setting the strategic direction on all property Guest Experience initiatives and collaborating" with the property president and executive committee to develop and "drive" strategic process improvement plans resulting in measurable customer loyalty gains. The Guest Experience Director will also lead and coordinate any on-site implementation strategies that focus on customer-centric initiatives produced by the center of excellence.
   
   PRINCIPAL DUTIES AND RESPONSIBILITIES:
   
   * Serves as the on-site VOC (voice of customer) expert for property executive team while "driving the guest experience strategies and "overseeing multiple projects that focus on implementing processes and solutions that enhance key episodes in the guest journey to achieve KPIs and improve customer loyalty.
   * Designs and implements new processes and behaviors that create high performing teams that foster a culture of customer centricity and continuous improvement.
   * Designated point of contact/liaison between property employees and the executive team to ensure strategies are developed that focus on communicating, recognizing, and sharing methods of operational improvements and accomplished measurements of success.
   * Leads and facilitates productive monthly service meetings that focus on trending operational opportunities, service excellence, and the status/achievement of KPIs and other measurable goals.
   * Coaches and collaborates with property senior leaders to develop service plans and break down any barriers to success.
   * Partners with the Center of Excellence, corporate Guest Experience Director, and other key stakeholders to implement new enterprise-wide guest experience strategies while being a change champion and on-site expert for executive team and property operators.
   * Manages property post-stay guest correspondence for C-suite and escalated guest letters.
   * Perform other job-related duties as requested
   
   MINIMUM REQUIREMENTS:
   
   * Bachelor's Degree in Hotel or Business Administration or equivalent experience
   * Four(4)years management experience
   
   PREFERRED:
   
   * Large scale, fast-paced hospitality and/or gaming experience
   * Six Sigma, or other quality and process improvement certification
   * Previous experience working in a similar resort setting
   * At least 3 years leading quality improvement initiatives
   
   CERTIFICATIONS, LICENSES, REGISTRATIONS:
   
   * Proof of eligibility to work in the United States.
   * Gaming Registration
   
   KNOWLEDGE, SKILLS, AND ABILITIES:
   
   * Strong influential leadership, solution-driven thinking, solid analytical and project management skills
   * Solid working knowledge of Microsoft Excel
   * Ensure clarity of expectations, holds team to shared standards and demonstrates a company-wide mindset by adopting others' best practices.
   * Drives results by effectively using resources and looks for new approaches to gain efficiencies without sacrificing effectiveness
   * Must possess excellent communication skills in verbal and written form and be able to communicate transparently and with tact and diplomacy to deliver information and be a truth teller to property leadership.
   * Drives strategies with a sense of urgency to meet company performance deadlines, and appropriately seeks, listens to, and respects input from others.
   * Consistently responds to and addresses all questions, requests, and action items on time
   * Supports the development of a culture where innovation and creativity are encouraged and rewarded.
   * Involves others in change management to foster collaboration; Consistently driving accountability to the heightened expectations of guest service performance.
   * Able to assess and develop their leadership skills; seeks, accepts, and acts upon input from multiple sources on their performance and leadership style in order to continuously grow and develop.
   
   Location:
   
   Atlantic City, New Jersey

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right director of spa and guest experience for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your director of spa and guest experience job on Zippia to find and recruit director of spa and guest experience candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit directors of spa and guest experience, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director of spa and guest experience

   Once you've decided on a perfect director of spa and guest experience candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new director of spa and guest experience. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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