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What is a dispatcher/administrative assistant and how to become one

Updated January 8, 2025
3 min read
Quoted expert
Anne McConnell Ph.D.
There is more than meets the eye when it comes to being a dispatcher/administrative assistant. For example, did you know that they make an average of $15.92 an hour? That's $33,123 a year! Between 2018 and 2028, the career is expected to grow -8% and produce -286,900 job opportunities across the U.S.

What general advice would you give to a dispatcher/administrative assistant?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would say it's important to be very attentive to the way you communicate with your employers, managers, and co-workers. Even sending an e-mail can be an opportunity to demonstrate your professionalism and communication skills. Some people think that no one knows how to write anymore, or how to communicate in a professional way. I don't think that's true. But we don't always think about how our writing can be a tool to communicate our competence and seriousness. If you know how to write and communicate professionally-which college grads do-then make sure to demonstrate that in the workplace.
ScoreDispatcher/Administrative AssistantUS Average
Salary
2.6

Avg. Salary $33,123

Avg. Salary $59,228

Stability level
6.0

Growth rate -8%

Growth rate 0.3%

Diversity
3.0
Race

American Indian and Alaska Native 0.73%

Asian 3.81%

Black or African American 9.18%

Hispanic or Latino 16.07%

Unknown 3.87%

White 66.35%

Gender

female 87.39%

male 12.61%

Age - 52
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 52
Stress level
6.0

Stress level is manageable

7.1 - high

Complexity level
4.4

Complexity level is basic

7 - challenging

Work life balance
7.6

Work life balance is good

6.4 - fair

Dispatcher/administrative assistant career paths

Key steps to become a dispatcher/administrative assistant

  1. Explore dispatcher/administrative assistant education requirements

    Most common dispatcher/administrative assistant degrees

    Associate

    30.5 %

    High School Diploma

    26.9 %

    Bachelor's

    26.8 %
  2. Start to develop specific dispatcher/administrative assistant skills

    SkillsPercentages
    Data Entry21.98%
    Customer Service21.28%
    Service Calls4.74%
    Purchase Orders4.38%
    Schedule Appointments3.53%
  3. Complete relevant dispatcher/administrative assistant training and internships

    Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New dispatcher/administrative assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a dispatcher/administrative assistant based on U.S. Bureau of Labor Statistics data and data from real dispatcher/administrative assistant resumes.
  4. Gain additional dispatcher/administrative assistant certifications

    Dispatcher/administrative assistant certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific dispatcher/administrative assistant certification, having one may help you stand out relative to other applicants.

    The most common certifications for dispatcher/administrative assistants include Medical Assistant and Certified Nurse Assistant (CNA).

    More About Certifications
  5. Research dispatcher/administrative assistant duties and responsibilities

    • Manage and develop the daily clinical schedule for the in-patient rehabilitation staff taking into consideration Medicare guidelines and staffing ratios.
    • Prepare time sheets and keep track of service maintenance technician work schedules by GPS tracking system.
    • Compose bid letters to generate business and write proposals for HVAC projects that are submitted for potential customers.
    • Maintain schedule and routing of service technicians for repair and maintenance of all commercial and residential HVAC accounts.
  6. Prepare your dispatcher/administrative assistant resume

    When your background is strong enough, you can start writing your dispatcher/administrative assistant resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a dispatcher/administrative assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable dispatcher/administrative assistant resume templates

    Build a professional dispatcher/administrative assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your dispatcher/administrative assistant resume.
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  7. Apply for dispatcher/administrative assistant jobs

    Now it's time to start searching for a dispatcher/administrative assistant job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first dispatcher/administrative assistant job

Zippi

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Average dispatcher/administrative assistant salary

The average dispatcher/administrative assistant salary in the United States is $33,123 per year or $16 per hour. Dispatcher/administrative assistant salaries range between $27,000 and $40,000 per year.

Average dispatcher/administrative assistant salary
$33,123 Yearly
$15.92 hourly

What am I worth?

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How do dispatcher/administrative assistants rate their job?

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Dispatcher/administrative assistant reviews

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A zippia user wrote a review on Dec 2022
Pros

Writing a message,Organizing receipts and expenses and sending them out when needed

Cons

Failure to comply with working hours, theft and fraud,


profile
A zippia user wrote a review on Nov 2022
Pros

Working from home makes life much easier to manage.

Cons

Pay is not a liveable wage.


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A zippia user wrote a review on Aug 2020
Pros

It my passion to help people in need. It makes me feel good to see people the Youth do well in the life

Cons

I don't like to see anyone stuck in between and not being helped.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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