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Dock manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Jaunelle Celaire

Below we've compiled a list of the most critical dock manager skills. We ranked the top skills for dock managers based on the percentage of resumes they appeared on. For example, 16.4% of dock manager resumes contained customer service as a skill. Continue reading to find out what skills a dock manager needs to be successful in the workplace.

15 dock manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dock managers use customer service:

Received many compliments and accolades from customers for accuracy and customer service.
Job responsibilities included customer service and overall supervision of bar.

2. Cleanliness

Here's how dock managers use cleanliness:

Ensured warehouse cleanliness and organization, as well as motivating and creating a positive working environment.
Maintain cleanliness throughout the facility to meet sanitary requirements.

3. Pallet Jack

Here's how dock managers use pallet jack:

Waxed parts for shipment, data input, pallet jacking, dock hand, and fork lifting.
Moved loaded trailers on grounds to appropriate docking areas for unloading with forklift or pallet jack.

4. Inventory Control

Here's how dock managers use inventory control:

Maintained inventory controls and reported discrepancies to Senior Manager.
Updated inventory control using a DOS-based computer system.

5. Delivery Truck

Here's how dock managers use delivery truck:

Managed fleet of delivery trucks Routed daily deliveries Supervised drivers, helpers, and an assistant manager
Unload and upload delivery truck Price and carry furniture to customers Organize the dock

6. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how dock managers use ltl:

Handled, processed, and secured high value air and LTL freight.
Planned Transportation, inbound and outbound, LTL, and TL.

7. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how dock managers use logistics:

Ensured complete compliance to all regulatory requirements, company policies and logistics processes.
Assisted Plant Manager, Logistics Coordinator, and Productions Facilitator with daily activities.

8. Dock Operations

Here's how dock managers use dock operations:

Control dock operations and verify orders against bill of ladings, compute freight/postal rates for shipping, stock, pick/pack orders.
Managed dock operations, personnel, processes, vendors, switchers, equipment, training, reports and other aspects.

9. Hub

Here's how dock managers use hub:

Achieved the prestigious Five-Star Award for redefining employee evaluation/accountability within the hub by redefining the process of evaluating employee performance.
Facilitated continuous improvement as the hub Quality Champion utilizing Quality Driven Management.

10. Unload Trucks

Unload trucks is an activity that is undertaken to remove items that have been carried on a truck. It could be raw materials, work-in-stock or finished products. Unloading a truck may require people and some equipment that may help unload items that are too heavy or dangerous for humans to handle.

Here's how dock managers use unload trucks:

Load trucks and unload trucks up to 24 pallets at a time.
Unload trucks by hand and with equipment and receive those items properly.

11. KPI

Here's how dock managers use kpi:

Lead management to meet key performance indicators (KPI), ensuring continued growth and profitability.
Staff and adjust For Workloads to Meet KPI and Control Costs.

12. RF

Here's how dock managers use rf:

Utilized 3 yard jockeys by RF to make moves for trailers, etc.
Monitored daily warehouse inventory by operating a RF Scanner.

13. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how dock managers use sales floor:

Provide selling support by delivering necessary equipment, supply and service to the sales floor.
Preserved the appearance of the store by maintaining the restrooms and the sales floor.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how dock managers use performance reviews:

Enhance employee capabilities by providing training, fostering environment of teamwork, and conducting performance reviews.
Deliver annual performance reviews to provide performance feedback and illustrate potential areas for employee growth.

15. Computer System

Here's how dock managers use computer system:

Managed computer systems utilization, paperwork accuracy and procedural consistency.
Managed access security control of personal and employees, on our computer system.

What skills help Dock Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on dock manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What dock manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

Do you want to know more?

List of dock manager skills to add to your resume

The most important skills for a dock manager resume and required skills for a dock manager to have include:

Customer Service
Cleanliness
Pallet Jack
Inventory Control
Delivery Truck
LTL
Logistics
Dock Operations
Hub
Unload Trucks
KPI
RF
Sales Floor
Performance Reviews

Computer System
HR
Quality Checks
Safety Procedures
RAN
Hazardous Materials
Loss Prevention
FedEx
Disciplinary Actions
Direct Reports
Safety Regulations
POS
Outbound Trailers
Warehouse Inventory

General Maintenance
Customer Orders
Materials Handling
Safety Program
Warehouse Operations
Inventory Management
Outbound Freight
Communicate Values
USPS
Delivery Vehicle
Inventory Accuracy
Customer Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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