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Dsl technical support skills for your resume and career
15 dsl technical support skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Delivered customer service to customers over the phone regarding their DSL internet services and providing technical support for connectivity related issues.
- Enhance customer satisfaction by providing outstanding and prompt customer services.
2. Inbound Calls
- Receive inbound calls for business and residential customers with internet connectivity problems.
- Answer high volume, inbound calls from customers, technicians, and other IT agents.
3. Technical Support Calls
- Assisted with customer self-install technical support calls from customers requiring issue resolution.
- Processed incoming technical support calls.
4. Email Creation
- Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up.
- Assisted customers with registration, email creation, resolved connection issues.
5. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Assisted customers with troubleshooting Windows and Microsoft Operating system as it relate to AT&T DSL Internet connectivity issues.
- Provided technical support for 500 users and up with ADSL on systems: Windows 95/98/2000 and Mac OS 7.6.1/9.
6. Connectivity Issues
- Documented all troubleshooting steps taken to resolve DSL connectivity issues and customer's computer network configurations.
- Diagnosed, repaired connectivity issues.
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A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.
- Provided assistance to residential clients' wireless routers and firewall configurations found in error.
- Configured network components such as DSLAMS, RedBack DSL routers, Routers, Gateways, Firewalls, and Modems.
8. PC
- Configure Dynamic and Static IP accounts on customers PC and MAC O/S to connect to the Verizon DSL Network.
- Worked as a technical support agent providing phone support for both DSL and PC problems.
9. Customer Issues
- Resolve technical issues of DSL internet connections, email, and any other customer issues at hand.
- Perform troubleshooting of customer issues in a UNIX-based web hosting environment.
10. TCP/IP
- Demonstrate knowledge of the following: TCP/IP, DHCP, DNS Servers, Dynamic & Static addresses.
- Walked customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
11. Mac OS
- Trouble shooting network connectivity on Win 2k, XP, Vista, and Mac OS9 and OSX.
- Supported mac os9 and os 10.for high speed Internet connections.
12. Email Clients
- Diagnosed and resolve technical hardware and software issues involving internet connectivity, email clients, and AT&T products.
- Assisted end users in setting up outlook email clients and configuring IE browser for optimum browsing.
13. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
- Analyzed customer hardware and software issues for OS from Win 98 to Vista while supporting commercial business partners Cisco/Linux.
- Isolated issues, offered direction on proper source, fixed, and resolved supported software issues.
14. Technical Issues
- Provided step-by-step guidance in resolving technical issues, while still maintaining a low handling time and great customer satisfaction reviews.
- Solved all DSL technical and Non technical issues with excellent knowledge of all company policies technologies and databases.
15. Trouble Tickets
A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.
- Routed trouble tickets to other departments, maintained detailed records of conversations, problems, transactions, and remedial actions taken.
- Submitted trouble tickets, walked customers through setup of their home based DSL service.
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List of dsl technical support skills to add to your resume
The most important skills for an dsl technical support resume and required skills for an dsl technical support to have include:
- Customer Service
- Inbound Calls
- Technical Support Calls
- Email Creation
- Windows
- Connectivity Issues
- Routers
- PC
- Customer Issues
- TCP/IP
- Mac OS
- Email Clients
- Software Issues
- Technical Issues
- Trouble Tickets
- Network Connectivity
- Customer Calls
- Customer Support
- Outbound Calls
- DSL Internet
- DNS
- Technical Assistance
- Static IP
- Network Troubleshooting
- VPN
- Technical Problems
- XP
- Network Issues
- Technical Troubleshooting
- Customer Problems
- Dial-Up
- Printers
- ATM
- Lan
- Problem Resolution
- Software Installation
- Pppoe
- Chat Support
- Ethernet
Updated January 8, 2025
