Dual rate dealer job description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Oversees the operations of assigned area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. When functioning as a Dealer, conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Cooperates with other Dealers when assigned to the same game (Craps). Controls pace of the game. Informs the Casino Games Supervisor of any request or unusual play. Must be able to stand for extended periods of time. Employees will be evaluated periodically to determine suitability to continue in dual-rate function. Participates in the supervision, operation and/or support of Caesars multi-casino Bad Beat system.
Qualifications:

Knowledge of casino rules, procedures, and Regulations as applied to the game(s) under supervision. Supervisory, communication and organizational skills. Direct dealing experience with the game(s) contained in assigned pit area.


EDUCATION/SKILLS/EXPERIENCE:


Knowledge of casino rules, procedures, and Regulations as applied to the game(s) under supervision. Supervisory, communication and organizational skills. Direct dealing experience with the game(s) contained in assigned pit area.


DISCLAIMER:


"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical development

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

FULL TIME-Must have or be able to obtain a NJ Casino Employee Registration (35 license).

~ WE CREATE WINNING EXPERIENCES ~

Hire on Bonus
$1,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $333/$334 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

Starting Pay
$6.31 an hour plus tips
$22.50 an hour

SUMMARY: To deal a variety of table games in accordance with Treasure Island policies and procedures.

• Note: this is NOT Dealer School. It is a position for those experienced in dealing.

• Exchange cash for chips
• Deal the games (i.e. blackjack, three card poker, pai gow etc.) efficiently and in accordance with established policies and procedures
• Provide continuous quality entertainment and service to guests
• Protect the integrity of the game and table inventory
• Ensure game integrity and that dealing policies and procedures are followed
• Promote positive team member and guest relations
• Operate the table games software
• Monitor table activity and guest play ensuring compliance with Title 31 guidelines
• Correct Dealer errors and settle player disputes
• Evaluate Dealers performance on an on-going basis
• Initiate and verify fills and credits for tables
• Issue comps following established guidelines
• Assistant Pit Supervisor duties as needed

IDEAL CANDIDATES HAVE:
Required:

• High School Diploma/GED or equivalent experience
• Previous experience as a Table Games dealer or successful completion of a gaming certification program; and must pass Treasure Island's audition
• Must have knowledge of the following games: Bacarrat, Pai Gow, Ultimate Texas Hold'em and Blackjack
• High attention to detail and accuracy
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
• Above average math skills

~ Four reasons why our Team Members have chosen to stick around for 20+ years!~

o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

In addition to all the dealer requirements, this position is entry level management.

+ Develop and maintain quality guest service and effective communication with all other departments.

+ Monitor and maintain integrity of the games and players pools, ensuring internal controls are adhered to as directed.

+ Maintains all logs and reports and process all paperwork on time.

+ Ensuring security of the casino's assets, ultimate guest satisfaction and team member morale.

+ Understands and adheres to all Title 31 procedures.

+ Adheres to table games policies, procedures and internal controls.

+ Possesses a working knowledge of all table games, house rules, and table games counting methods and procedures.

+ Inform the Shift Supervisor of any irregularities.

+ Performs other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

+ Requires strong leadership and motivational skills. Will interact with various levels of staff, management, government officials, and the public.

+ Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

+ Accomplishes staff results by communicating job expectations; grooming standards, planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Possess a working knowledge of all games, house rules and Table Games counting methods and procedures. Must have knowledge of gaming regulations, basic understanding of computer generated reports. Knowledge of forms and regulations regarding opening, closing and operation of table games. Team leader and innovator relating to marketing concepts. Ability to maintain strict confidentiality of classified information. Must be competent with various PC based software programs. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for guest service and team member relations.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required. Previous dealing and floor supervisory experience. Strong organizational and communication skills, and the ability to perform in fast paced and goal oriented environment.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS:

Public speaking skills are important to the successful conduct of this position. Ability to write reports and business correspondence.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, rates, ratio, proportions and percentages.

REASONING ABILITY:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form. Ability to apply legal, regulatory and procedure doctrine, concepts and policy to practical situations. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; talk or hear; and taste or smell. The team member frequently is required to walk and reach with hands and arms. The team member is occasionally required to sit. The team member will occasionally lift or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

This is a fast paced work environment and the position requires the ability to cope with it. The casino environment has moderate to loud noise levels and is a smoking environment.

WORKING HOURS:

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require Team Members be available for evenings, weekends, holidays and special events. A typical workweek is 40 hours and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer while practicing Native American preference according to law.

Posting Job Title: Dual Rate Dealer/Floor Supervisor -Table Games


Street: 49500 Seminole Drive