E-commerce retailer job description

Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!
$19 / hourly

As a Retail Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.

Responsibilities:

* Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
* Respond to incidents and critical situations in a calm, problem solving manner
* Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

Minimum Requirements:

* Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
* Possess a high school diploma or equivalent, or 5 years of verifiable experience
* As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
* As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
* A valid driver's license will be required for driving positions only

Perks and Benefits:

* Health insurance and 401k plans for full-time positions
* Flexible part time and full-time schedules that fit with your personal life goals
* Ongoing paid training programs and career growth opportunities
* Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

At Shiftsmart, we're building the future of labor. Our platform powers the modern workforce with over 1.5M workers in 57+ countries, and customers that include Google, Deloitte, Circle K, and Facebook. We've grown our business 2-3x each year since we started, with over 2M shifts worked and over $100M in wages paid to workers. We empower hourly workers to find more work, increase their earnings, and control their own schedules, while also enabling employers to increase fulfillment, reduce turnover, and improve quality.

• 🚀 Join a rocketship. This is a unique opportunity to join a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.
• 🙋 Be an owner. Join a team that is challenging and supporting one another to build a great business, scale this business as their own, and instill choice and flexibility for workers in every market we touch.
• 💡 Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally.
• 💯 Become a world class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Role overview

The mission of the Customer team is to build, maintain, and foster the relationship with our customers. We do this by ensuring that customer commitments are met and exceeded, delivering an outsized return on their investment in our product, and ultimately converting our customers into our evangelists.

In this role, you will work closely with our customer and marketplace delivery teams to:

• Own and develop the customer relationship across the entire lifecycle for retail insights customers
• Build our capability to deliver unique insight through mystery shops, audits, and other surveying methods
• Create and execute commercial roadmap to deliver X% NRR, working with customers to set targets and delivery teams to develop, execute, and iterate on strategies to achieve those targets
• Scope high level value chain and solution design by understanding the customer's business goals, identify how the Shiftsmart platform can achieve those goals, and measure and drive progress against them
• Generate unique insight for our customers that deliver an outsized return on their investment in our product

Who you are

You get excited about solving ambiguous problems using both data and first principles, and enjoy challenging existing thinking to influence business decisions.

• Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete
• Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
• Industry expert: You have deep expertise in consumer and retail insights as a consultant, in particular within the technology industry, especially within Google
• Solution builder: You enjoy collaborating with customers to deeply understand their operations and work with delivery teams to build solutions that drive business outcomes
• Rapport builder: You love connecting with other people and make others feel at ease around you

Operating Principles @ Shiftsmart

See Leadership Principles @ Amazon (article)

Execution Is Binary

We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.

We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.

Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words "it can't be done" .

Missionaries, Not Mercenaries

We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.

We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.

We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie, we fight to grow the entire thing and recognize this is how to grow our careers too.

Inputs > Outcomes

We work really hard. Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge.

We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck.

We lead with data. We use facts, not fiction, to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs, because we value the time and attention of our teammates.

We hire and develop the best. When we decide to hire a new team member, we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.

Honesty Over Harmony

We share the truth even when it is painful. We do not, however, share the truth callously to hurt people's feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst.

We embrace mutual feedback. As people leaders we care more about our team's growth and success than how much others like us. As individuals we seek, accept, and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.

We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isn't going well that we are responsible for, we call it out. And when someone calls out their own truth that may be less optimal, we don't punish them for it.

We have the meeting in the meeting. If something is broken or we disagree, we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken, we do not just accept it and complain later.

Invent & Iterate

We are inventors @ heart. We categorically reject the phrase "that is how it's always been done" , and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that don't scale, only to create ways to scale them later. We're builders.

We think BIG. At every level of the company, we embrace big, hairy, audacious, and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego.

We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something, even if imperfect, over endless debate and alignment. We embrace good mistakes.

Equal opportunity employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

WHO WE ARE:

We are a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle. We are based out of sunny Southern California at the Tilly's RSC. You'll hear the term RSC a lot, it stands for Retail Support Center since our corporate offices are here to support our retail and online stores.

Working at Tillys allows you to experience a new style of work life. Our work culture is fun and relaxed. We encourage you to be you and that means you should be comfortable. Our employees enjoy a casual dress code and a fun, fast paced work environment where creative minds work together to achieve common goals. As a part of the team you'll contribute towards and share in our success. A career at Tillys is all about working together to make things happen… so what are you waiting for?

SUMMARY:

The following is a brief description of responsibilities to be performed by the E-Commerce Merchandiser for Vendor Direct Commerce. Job responsibilities include, but are not limited to the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Provides input based on historical results, competitive retail and ecommerce trends for online presentation and customer experience for Vendor Direct Commerce.
* Makes recommendations to optimize site navigation and product page templates based on site metrics and industry best practices for Vendor Direct Commerce.
* Develop compelling merchandising stories - Collections as needed for Vendor Direct Commerce..
* Analyze online sales at the department, class and key category level to develop and support online merchandise strategies to maximize sales.
* Help develop advanced, efficient reporting processes for website performance, ecommerce sales and other key performance indicators to improve Vendor Direct Commerce offering and merchandising.
* Meet with merchants / planners / Director of Vendor Direct Commerce to identify online opportunities.
* Continuous improvement of site effectiveness through actively testing and developing product content and product category navigation.
* Work closely with Online Marketing Manager to help improve communication of new products, key categories and promotional offers to optimize all online marketing channels.
* Act as the primary interface and analytical resource with ecommerce Operations to plan and evaluate website performance to the style and size level, maximize channel sales opportunities to ensure that the website is delivering optimal value to the organization.
* Managing the release of new items and online catalogs in synch with catalog drops; quality assurance testing.
* Responsible for the assignment of item cross-sells and up-sells, refreshing with each season.
* Analyze site content and product performance and recommend adjustments for business trends.
* Leverage data effectively for the ecommerce business and execute details, e.g., recommend specific buys, initiate transfers and forecast sales.
* Recommend new and better ways to use merchandise sales and results to improve business.
* Asset in product copy, imagery, and data enrichment as needed for Vendor Direct Commerce.

QUALIFICATION REQUIREMENTS:

* Computer proficiency with Microsoft Office (Excel & Word).
* Strong math, analytical and decision making skills. Retail Math experience is a plus.
* Experience with ecommerce merchandising tools, Salesforce, Kibo, Salisify
* Experience with website analytical tools ,GA, site search technology, and performance measurement.
* Strong track record of producing real analytic insight that has led to significant improvement in sales or operational efficiencies.
* Must be comfortable working across business functions and with processes owned by internal and external partners.
* Experience with Salesforce Commerce Cloud or Shopify
* Highly proficient at analyzing and interpreting large amounts of data; with ability to synthesize information and translate into effective and actionable insights.
* Excellent organizational, verbal and written communication. Ability to summarize and present information to management in a clear, concise and complete manner.
* Confident with learning new technologies, and ability to leverage technology to achieve objectives.
* Ability to communicate with Senior Management, business users and technical developers.
* Self-starter, creative, enthusiastic, innovative, collaborative attitude.
* Ability to handle multiple projects simultaneously and to deliver projects and results within tight timelines.
* Ability to reprioritize projects frequently.

EDUCATION and/or EXPERIENCE:

* High School Diploma preferred.
* Bachelor's Degree required.
* 2-4 years related experience.
* Internet marketing and retail experience preferred.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

* Typical office environment with low level noise exposure.

WHY US?

* Bonus eligible
* 401k
* Comprehensive medical and dental benefits … vision is fully paid by us!
* Employee Discount online and in-store
* Discount on numerous attractions, travel and events
* Employee Sample Sale
* Relaxed work environment … wear what we sell in our stores
* 40 hours paid sick time granted on day 1!
* Fitness and wellness events virtually or at the office

"Tillys will consider applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Municipal Code, Chapter XVIII, Article 9 (Los Angeles Fair Chance Initiative for Hiring (Ban the Box)."

#LI-JP1