Ecommerce consultant job description

Job Title: Ecommerce Shopper

Department: Front End

Reports To: Ecommerce Supervisor

PURPOSE: The purpose of this position is to provide prompt, efficient, and friendly customer service in addition to shopping for and ringing up online orders.

JOB RESPONSIBILITIES AND ACCOUNTABILITIES:

Provide the best experience for our online shopping customers

* Ensure quality selection of product
* Execute on delivery times and order accuracy
* Follow department safety and sanitation programs for selection, transportation and delivery
* Observe standards and procedures regarding store security and confidentiality
* Effective communication with other departments and store staff
* Provide comparable products for substitution
* Prepare orders for delivery by ringing up and bagging orders in an efficient and effective manner
* Checking expiration dates throughout the store during slow periods

Functional Requirement:

* Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale, shopping cart)
* Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math

Maintaining a positive presence on the sales floor

* Greet, Offer, & Thank all customers
* Assist customers by bringing them to the location of product
* Ensure the aisles are clear of debris at all times

JOB COMPETENCIES AND REQUIREMENTS:

Attention to detail

* Checking product for the highest quality
* Properly scans and bags product
* Accurate shopping of customer orders

Communication skills

* Ability to Greet, Offer, & Thank all customers
* Effectively communicate with other departments and store staff
* Ability to receive feedback and implement processes for improvement
* Ability to follow directions from the Supervisor

Time management skills

* Ability to complete assigned tasks without direct supervision in a timely manner
* Ability to prioritize tasks based on customer and business needs
* Must be able to work a variety of shifts; including nights, weekends, & holidays.

My Cub. My Way.

We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries.

At Cub, employment is built on a foundation of diversity and inclusion that enhances and enables our associates' career development through education and training. We pride ourselves in having a strong team of passionate employees who provide exceptional service. Every employee has the opportunity to make a difference in the lives of our customers.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Additional Information

* Schedule: Full-time