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Emergency communications dispatcher skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical emergency communications dispatcher skills. We ranked the top skills for emergency communications dispatchers based on the percentage of resumes they appeared on. For example, 12.4% of emergency communications dispatcher resumes contained computer aided dispatch as a skill. Continue reading to find out what skills an emergency communications dispatcher needs to be successful in the workplace.

15 emergency communications dispatcher skills for your resume and career

1. Computer Aided Dispatch

Here's how emergency communications dispatchers use computer aided dispatch:

Dispatched appropriate personnel using Computer Aided Dispatch system.
Entered information into Computer Aided Dispatch and monitored 23 police and fire radio frequencies.

2. Emergency Communications

Here's how emergency communications dispatchers use emergency communications:

Administered training in methodology, general knowledge, principles, and SOP's of County-Based Emergency Communications.
Receive, input and prioritize emergency communications Dispatch appropriate Police/Fire/E.M.T.

3. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how emergency communications dispatchers use cpr:

Process calls following nationally recognized protocols?, instruct callers through CPR, Child Birth, and Heimlich.
Certified to use MULES, CPR, Emergency Medical Dispatcher and Pro QA.

4. CAD

Here's how emergency communications dispatchers use cad:

Input data into fire-related computer applications (e.g., CAD, Firehouse reporting system & King Fisher fire monitoring).
Create events using a CAD (Computerized Aided Dispatch) and dispatch for police, fire and medical units.

5. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how emergency communications dispatchers use dispatch system:

Evaluated information received and utilized protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
Dispatched emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch system.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how emergency communications dispatchers use data entry:

Managed all incoming and outgoing emergency calls into dispatch, coordinated officer response to emergency calls, data entry and database management
Accessed and updated information in a variety of law enforcement data systems through data entry and retrieval of relevant information.

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7. Criminal Justice

Here's how emergency communications dispatchers use criminal justice:

Certified through Alabama Criminal Justice Information System, MonitoredClosed circuit television cameras.
Certified in operating and monitoring National and State criminal justice systems.

8. Emergency Services

Here's how emergency communications dispatchers use emergency services:

Coordinate the dispatching of emergency services and public safety equipment.
Received requests, including 911 calls, for medical, police, fire protection, and emergency services.

9. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how emergency communications dispatchers use non-emergency calls:

Operated telephonic and radio systems to dispatch police officers to emergency and non-emergency calls for service.
Verified location and seriousness of all emergency and non-emergency calls.

10. Radio Traffic

Here's how emergency communications dispatchers use radio traffic:

Dispatched calls for service and handled all officer initiated radio traffic.
Keep an accurate log of radio traffic and phone calls.

11. NCIC

Here's how emergency communications dispatchers use ncic:

Maintained Top Secret Military Security Clearance and NCIC and FCIC security clearances through the Florida Department of Law Enforcement.
Operated and monitored local, state (ACIC) and national (NCIC) crime information computer systems.

12. Law Enforcement Agencies

Here's how emergency communications dispatchers use law enforcement agencies:

Relay information and messages to and from EMS/emergency sites/law enforcement agencies.
Worked with Language Line, Poison Control, Hillsborough County Sheriff's Office and other area law enforcement agencies.

13. Medical Services

Here's how emergency communications dispatchers use medical services:

Entered pertinent information into computer dispatched law enforcement, medical services, and fire departments as situations required.
Assist citizens by resolving emergency and non-emergency complaints, medical services, and providing follow-up resources.

14. Communications Equipment

Communication equipment is an installation or a facility that consists of the physical plants and equipment solely to disseminate information. Communication equipment includes mobile and/or portable radios, based and/or fixed station radios, and repeaters.

Here's how emergency communications dispatchers use communications equipment:

Determined response requirements and priorities of situations while operating a multi-channel radio console and maintained back-up communications equipment.
Operated and maintained fire and medical communications equipment.

15. Medical Calls

Here's how emergency communications dispatchers use medical calls:

Answer emergency calls and dispatch the correct departments for fire and medical calls.
Received emergency and non emergency calls in the dispatch center including emergency medical calls.

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List of emergency communications dispatcher skills to add to your resume

The most important skills for an emergency communications dispatcher resume and required skills for an emergency communications dispatcher to have include:

Computer Aided Dispatch
Emergency Communications
CPR
CAD
Dispatch System
Data Entry
Criminal Justice
Emergency Services
Non-Emergency Calls
Radio Traffic
NCIC
Law Enforcement Agencies
Medical Services

Communications Equipment
Medical Calls
Animal Control
Fire/EMS
Officer Safety
TDD
Computer Equipment
Computer System
Ambulances
Relative Priorities
Multi-Line Phone System
Non-Emergency Situations
Computer Screens

Data Systems
Emergency Phone Calls
E-911
Nlets
Radio Transmissions
Radio Consoles
EMD
Criminal History
Vehicle Registration
Non-Emergency Police
Two Way Radios
Routine Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Updated January 8, 2025

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