Emergency services program coordinator job description

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women's health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation's Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work
TM . For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.


Performs a wide variety of protective, investigative and courtesy duties. There are three posts within the Emergency Department, ER1, ER2 and ER3 (hours of coverage 24/7). The emergency department assigned Security Professionals need to have exceptional, gracious and empathetic ‘Customer Service' and will have control over areas of the ED. These areas include the ED front lobby, ED waiting room area, visitor bathrooms, ED parking areas, making rounds in the ambulance bay and throughout the back of the ED as specified by policies and post orders. Observes and reports for safety and security deficiencies, taking corrective action(s) or reporting same to Hospital Facilities Department and the emergency department for action(s). This position requires an individual to be able to stay on their feet for up to (8) consecutive hours, walk in and around the ED, have the physical strength to confront whatever situation presented with. This position has physically demanding and mentally challenging conditions and occasional exposure to disagreeable elements. Must be able to assist the ED in responding to all Code Gray (Combative Person) activated calls and be able to de-escalate visitors or patients that are getting verbally aggressive with the staff. ER1 must be able to stop visitors from entering the department without checking in and have the flexibility to use his or her own judgment in assisting in situations that need immediate attention.

Required Skills

Strong verbal and written communication skills
Critical thinking skills
Problem solving skills
Computer skills


Required Experience

Required:




Meet APIH Health Security Services hiring qualifications.
At least five years experience as a Supervisor in Security industry, former military, or former law enforcement.
High school Diploma or equivalent GED
California (BSIS) issued Guard card
Baton Permit
Pepper Spray permit
Current Basic Life Support (BLS) certification from American Heart Association
LA City Fire card within 6 months of employment (PHGSH only)
De-escalation training NCI (Non-Violent Crisis Intervention), MOAB (Management of Aggressive Behavior) or VIP (Violence Intervention and Prevention) Response Training




Preferred:




Must have working, reliable phone number for contact when not on duty.
Must have a reliable means of transportation 24/7 for commute to and from work site(s).
Prior Security experience in Healthcare Industry



Beyond the benefits that come with working for the area's leading community healthcare provider - one that also recognizes the need to ensure patient safety and comfort - you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V

The Emergency Care Technician (ECT) works directly under the supervision of a licensed Registered Nurse (RN) in giving emergency care to patients. The ECT performs selected technical procedures and tasks and assists physicians and nurses in direct patient care. The ECT will take and record clinical measures, collect specimens, provide transportation, maintain equipment and supplies as well as participate in a safe patient care environment. The ECT projects an image of professionalism in communication, appearance, and conduct, and supports the ED mission. The ECT participates in the continuous quality improvement process, and maintains a working knowledge of departmental standard operating procedures. This knowledge may include the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
Job Specific Essential Functions:

The ECT is able to perform the following interventions as delegated by the RN/MD:

* Electrode application
* Restraint application
* 12-lead EKG
* Removal of Foley catheter
* Splint application
* Crutch/cane training
* Holding patient for Lumbar Puncture procedure
* Visual acuity examination

The ECT may perform other duties as assigned and described within their scope of practice. ECT's with additional competencies may perform phlebotomy and accucheck. The ECT may perform the role of Lobby Facilitator. The Lobby Facilitator performs the above roles, and in addition assists the triage nurse by performing first aid duties, and acts as a liaison between the ED team, patients, and their families. The Lobby Facilitator's primary goal is to reduce the number of patients who leave without treatment. Additionally the ECT/Lobby Facilitator:

* Assists the RN in maintaining a safe patient care environment.
* Demonstrates competence and sensitivity in assisting with the care of patients and families from diverse multicultural origins.

Education, Training, and Experience:

Required:

* Emergency Medical Technician (EMT) or completion of EMT Course, or 2 Semesters of RN school. BLS/CPR Certification.

Preferred:

* Recent experience as an EMT, patient care assistant or military corpsman.

Skills or Other Qualifications:

Required:

* Demonstrated clinical proficiency. BLS required. Demonstrates effective communication, interpersonal skills, organizational ability, knowledge of proper body mechanics, safety measure and infection control, ability to follow instructions.

Preferred:

* Additional skills and knowledge of equipment may be required.

License and Certifications:

Required:

* Current EMT Certification or completion of 2 Semesters of RN School
* Current BLS Certification

Preferred:

* Phlebotomy Certification

Rosecrance is a private not-for-profit organization and nationally recognized leader in treating substance use and mental health disorders for children, adolescents, adults, and families. With nearly 60 locations in Illinois, Wisconsin, and Iowa, our physician-led team has developed an innovative, multidisciplinary, outcomes-informed approach.

Since 1916, our unmatched legacy as a proven behavioral healthcare leader is a source of hope and strength to those we serve and provides a roadmap for the best opportunity for lasting recovery. Rosecrance served nearly 50,000 clients last year.

Position Purpose:

Facilitate, coordinate and supervise all components of emergency services. Provide and monitor continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participate as a team member in the delivery of behavioral health treatment and related services to clients and their families and facilitate recovery into their daily living.

Qualifications/Basic Job Requirements:

• Master's Degree in Social Work, Counseling, Psychology or a related field and four years' experience in behavioral health services or an equivalent combination of education, training and experience
• Minimum of two years direct supervisory experience
• Adequate written skills to accurately complete required documentation within the time frames prescribed
• LCSW, LCPC, or LMFT strongly preferred, and eligibility required.

Essential Responsibilities:

• Work hours prescribed by the emergency services programs and any additional hours deemed necessary for the responsibilities assigned.
• Supervision of Bachelor and Master's level staff including orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required.
• Serve as a liaison with referral sources, agencies and community groups in providing networking, linkage and follow-up to facilitate the delivery of services for participants.
• Consult with the Clinical Services Director to develop policies, goals, objectives and procedures for all behavioral health emergency service programs.
• Ensure all State Regulations and Rosecrance Policy and Procedures are maintained. Complete all necessary monthly and quarterly reports by appropriate time lines.
• Monitor and maintain compliance with all applicable, DMH, HFS, and TJC regulatory and accreditation standards.
• Review and evaluate incidents within the programs.
• Represent agency as a speaker to outside organizations.
• Ensure that client service records are maintained consistent with TJC, DMH, HFS, and Medicaid regulations.
• Submit written program evaluation reports.
• Ensure all emergency services programs operate within the established budget guidelines.
• Oversee maintenance of physical plants and vehicles.
• Assume responsibility for the physical maintenance of the facility and request necessary repairs or services from the Clinical Service Director or Environmental Services.
• Serve as a member of the emergency services teams and participate in team meetings and activities.
• Available 24 hours a day in case of emergencies.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by management.

Hours :

Monday-Friday 8:30am-5pm with on-call rotation and backup as needed for 24 hour coverage

Benefits:

Health insurance with multiple plan options to meet your needs
Flexible Spending Account
Health Savings Account with company contribution
Dental insurance
Vision insurance
401(k) plan with employer match and discretionary employer contribution
Group Life Insurance including LTD and AD&D
Tuition assistance (qualifications apply)
Licensure/certification reimbursement (qualifications apply)
Paid Time Off
Referral program
Wellness plan
Certain facilities offering on-site gym

Work Location: Rosecrance Walnut Street-Champaign IL

Rosecrance is an equal opportunity employer.

EEO is the Law: