Employee relations representative job description
Updated March 14, 2024
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Example employee relations representative requirements on a job description
Employee relations representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in employee relations representative job postings.
Sample employee relations representative requirements
- Bachelor's degree in Human Resources or related field
- At least 5 years of Employee Relations experience
- Knowledge of applicable laws and regulations
- Excellent interpersonal and communication skills
- Strong organizational and problem-solving skills
Sample required employee relations representative soft skills
- Ability to maintain confidentiality
- Approachable and professional demeanor
- Creative conflict resolution techniques
- Ability to work independently and collaboratively
- Strong customer service orientation
Employee relations representative job description example 1
Google employee relations representative job description
Minimum qualifications:
+ Bachelor's degree or equivalent practical experience.
+ 7 years of experience in employee relations/investigations within a Human Resources Business Partner or Employee Relations Advisory role, as an employment attorney practicing employment law.
+ Experience working with employment law principles and conducting and advising on investigations.
Preferred qualifications:
+ JD with employment law focus and/or experience.
+ Experience advising on a wide range of employee relations issues, including reorganizations and performance issues.
+ Ability to establish cross-functional relationships at all levels and geographies.
+ Ability to convey ideas and recommendations verbally and in writing.
+ Excellent problem-solving skills with the ability to organize and analyze data.
+ Excellent project management skills with the ability to manage global projects.
This is a fixed term contract till April 2023.
Employee Relations upholds Google's values with integrity and care to enable equitable outcomes. We are a forward-thinking team that relies on both our subject matter expertise and empathy to help make a better Google. We conduct thorough and timely investigations into allegations of violations of Google HR policies and review and advise on other workplace concerns to ensure fair treatment of all Googlers. As a team, we apply an intersectional framework and consider how race, gender, other protected classes, power, and privilege are at play at all times. We support the learning and development of each member of our team and provide both training and practical experience to support the cultivation of employee relations expertise.
+ Give advice and counsel on general employee relations issues.
+ Partner with People Partners/Consultants and other Investigations teams to ensure that investigations/disciplinary processes are handled in a fair, timely manner consistent with local requirements.
+ Assess and document local best practices for investigations, reorganizations, and performance management. Maintain storage and access of this information for internal users, and ensure that US-based investigations are thorough and include: an understanding of the allegations, appropriate interviews, analysis and documentation, and recommendations for conclusion and course of action.
+ Provide project management coordination and guidance for People Partners, Consultants, and managers on reorganizations. Prepare and maintain the appropriate investigation and reorganization of data and documentation.
+ Develop and provide training and guidance to People Partners, Consultants, and managers regarding employee relations issues, investigations, reorganizations/managing performance, and localizing existing training materials.
+ Bachelor's degree or equivalent practical experience.
+ 7 years of experience in employee relations/investigations within a Human Resources Business Partner or Employee Relations Advisory role, as an employment attorney practicing employment law.
+ Experience working with employment law principles and conducting and advising on investigations.
Preferred qualifications:
+ JD with employment law focus and/or experience.
+ Experience advising on a wide range of employee relations issues, including reorganizations and performance issues.
+ Ability to establish cross-functional relationships at all levels and geographies.
+ Ability to convey ideas and recommendations verbally and in writing.
+ Excellent problem-solving skills with the ability to organize and analyze data.
+ Excellent project management skills with the ability to manage global projects.
This is a fixed term contract till April 2023.
Employee Relations upholds Google's values with integrity and care to enable equitable outcomes. We are a forward-thinking team that relies on both our subject matter expertise and empathy to help make a better Google. We conduct thorough and timely investigations into allegations of violations of Google HR policies and review and advise on other workplace concerns to ensure fair treatment of all Googlers. As a team, we apply an intersectional framework and consider how race, gender, other protected classes, power, and privilege are at play at all times. We support the learning and development of each member of our team and provide both training and practical experience to support the cultivation of employee relations expertise.
+ Give advice and counsel on general employee relations issues.
+ Partner with People Partners/Consultants and other Investigations teams to ensure that investigations/disciplinary processes are handled in a fair, timely manner consistent with local requirements.
+ Assess and document local best practices for investigations, reorganizations, and performance management. Maintain storage and access of this information for internal users, and ensure that US-based investigations are thorough and include: an understanding of the allegations, appropriate interviews, analysis and documentation, and recommendations for conclusion and course of action.
+ Provide project management coordination and guidance for People Partners, Consultants, and managers on reorganizations. Prepare and maintain the appropriate investigation and reorganization of data and documentation.
+ Develop and provide training and guidance to People Partners, Consultants, and managers regarding employee relations issues, investigations, reorganizations/managing performance, and localizing existing training materials.
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Employee relations representative job description example 2
Barnes & Noble employee relations representative job description
Introduction
Barnes & Noble Education (BNED) is a leading provider of higher education and K-12 educational products and solutions with a mission to serve all who work to elevate their lives through education.
Through its Barnes & Noble College and MBS Textbook Exchange segments, BNED operates over 1,500 physical and virtual bookstores across the U.S., serving more than 6 million students and faculty.
Through its Digital Student Solutions segment, the company offers a suite of digital software, content and services including direct-to-student study tools, serving over 100,000 subscribers in more than 15 countries and receiving more than 20 million unique monthly visitors to its sites. The company also operates one of the largest textbook wholesale distribution channels in the United States.
Overview
The Vendor Relations (Accounts Payable) Representative is responsible for approximately 600 General Merchandise vendors, which represent approximately 110M of annual purchases. The statement vendors require all transactions being booked timely and accurately.
The Vendor Relations Representative is responsible for providing support to more than 800 stores and to partner with central merchandisers and internal auditors for pricing and shipments accuracy. The Vendor Relations Representative is required to maintain vendor accounts in a current status throughout the year.
The Vendor Relations (Accounts Payable) Representative is expected to perform basic vendor statement reconciliations, document proposals for vendor settlements to the Vendor Relations Manager, and respond promptly and accurately to all store and vendor inquiries. Tasks are assigned to the Vendor Representative daily as received via phone, mail and faxes from our stores and vendors
Responsibilities
* Maintain statement vendor billing/credit files
* Follow up consistently and thoroughly with vendors, store personnel and BN Merchandiser
* Perform monthly statement reconciliation for all assigned vendors and resolve all items within 30-60 days of finalizing reconciliation
* Reconcile and settle all previous year's outstanding claims for each assigned vendor by the end of calendar year
* Review and Reconcile inventory adjustments and receiving and returns
* Provide various reconciliation and audit reporting to management
* Assist in all fiscal month-end and year-end closing procedures as required by department
* Prepare and attend vendor meetings
* Resolve vendor holds within 3 days and complete 100 to 135 assigned tasks per month
* Log all store & vendor inquiries via a web-based tool Footprints
* Manage and collect on debit balances (monies owed to Barnes & Noble) for assigned vendors
Qualifications
* High School Diploma/GED and some college Accounting/Finance credits preferred
* Three or more years of Vendor Relations/Accounts Payable related experience
* Often required to assist co-workers and other departments with various work
* Requires considerable flexibility and ability to adjust to different types of work and work environments
* Micorsoft Office- Word, Excel, Powerpoint, Access- intermediate skill level
* Problem solving abilities & analytical, organizatioanl skills
* Detail oriented, Excellent verbal and written communication skills
* Ability to prioritize and work on several tasks simultaneously
* Mathematical abilities; strong aptitudes with figures
* Ability to work under pressure
* Periodic travel required to corporate headquarters (Basking Ridge, NJ) as dictated by business needs; Candidates should live in a commutable distance from our office in Basking Ridge, NJ
EEO Statement
Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-JM1
Barnes & Noble Education (BNED) is a leading provider of higher education and K-12 educational products and solutions with a mission to serve all who work to elevate their lives through education.
Through its Barnes & Noble College and MBS Textbook Exchange segments, BNED operates over 1,500 physical and virtual bookstores across the U.S., serving more than 6 million students and faculty.
Through its Digital Student Solutions segment, the company offers a suite of digital software, content and services including direct-to-student study tools, serving over 100,000 subscribers in more than 15 countries and receiving more than 20 million unique monthly visitors to its sites. The company also operates one of the largest textbook wholesale distribution channels in the United States.
Overview
The Vendor Relations (Accounts Payable) Representative is responsible for approximately 600 General Merchandise vendors, which represent approximately 110M of annual purchases. The statement vendors require all transactions being booked timely and accurately.
The Vendor Relations Representative is responsible for providing support to more than 800 stores and to partner with central merchandisers and internal auditors for pricing and shipments accuracy. The Vendor Relations Representative is required to maintain vendor accounts in a current status throughout the year.
The Vendor Relations (Accounts Payable) Representative is expected to perform basic vendor statement reconciliations, document proposals for vendor settlements to the Vendor Relations Manager, and respond promptly and accurately to all store and vendor inquiries. Tasks are assigned to the Vendor Representative daily as received via phone, mail and faxes from our stores and vendors
Responsibilities
* Maintain statement vendor billing/credit files
* Follow up consistently and thoroughly with vendors, store personnel and BN Merchandiser
* Perform monthly statement reconciliation for all assigned vendors and resolve all items within 30-60 days of finalizing reconciliation
* Reconcile and settle all previous year's outstanding claims for each assigned vendor by the end of calendar year
* Review and Reconcile inventory adjustments and receiving and returns
* Provide various reconciliation and audit reporting to management
* Assist in all fiscal month-end and year-end closing procedures as required by department
* Prepare and attend vendor meetings
* Resolve vendor holds within 3 days and complete 100 to 135 assigned tasks per month
* Log all store & vendor inquiries via a web-based tool Footprints
* Manage and collect on debit balances (monies owed to Barnes & Noble) for assigned vendors
Qualifications
* High School Diploma/GED and some college Accounting/Finance credits preferred
* Three or more years of Vendor Relations/Accounts Payable related experience
* Often required to assist co-workers and other departments with various work
* Requires considerable flexibility and ability to adjust to different types of work and work environments
* Micorsoft Office- Word, Excel, Powerpoint, Access- intermediate skill level
* Problem solving abilities & analytical, organizatioanl skills
* Detail oriented, Excellent verbal and written communication skills
* Ability to prioritize and work on several tasks simultaneously
* Mathematical abilities; strong aptitudes with figures
* Ability to work under pressure
* Periodic travel required to corporate headquarters (Basking Ridge, NJ) as dictated by business needs; Candidates should live in a commutable distance from our office in Basking Ridge, NJ
EEO Statement
Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-JM1
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Employee relations representative job description example 3
Trinity Health employee relations representative job description
The HR Partner, Colleague Relations is a trusted partner, providing guidance and colleague relations subject matter support to Regional Health Ministry (RHM) based managers and colleagues in promoting and fostering of a fair, positive, and collaborative working environment. In collaboration with HR Business Partners (HRBPs) and Colleague and Labor Relations Center of Expertise (COE) leadership and peers, the HR Partner, Colleague Relations supports the implementation and management of colleague relations policies, processes, and programs. The HR Partner, Colleague Relations regularly interacts with RHM management, colleagues, and Colleague and Labor Relations COE leadership to collectively manage, resolve, and trend colleague relations matters, including planning and conducting investigations, responding to internal colleague complaints, and supporting colleague relations initiatives and projects. The HR Partner, Colleague Relations adds value to the organization by providing colleague relations guidance and recommendations with a focus on enabling the achievement of Trinity Health's Strategic Aims to realize a person-centered, mission-focused colleague culture.
ESSENTIAL FUNCTIONS:
1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
2. In conjunction with the Regional Director/Manager, Colleague Relations, HRBPs and the Colleague and Labor Relations Center of Expertise (COE) leadership, supports work efforts involving the planning, defining, and application of colleague and relations policies, processes, programs and initiatives within their Regional Health Ministry (RHM)/organization.
3. Ensures HR compliance and consistency in the administration, application, and delivery of colleague relations policies and services; partners with key internal customers as directed including Risk Management, Legal Services, and Integrity and Compliance.
4. Supports the Problem Resolution Process involving colleague relations matters, conducting investigations as needed, documenting findings and outcomes, and making appropriate and objective recommendations to management for resolution.
5. Provides administrative support for colleague relations related inquiries such as but not limited to reviewing and responding to escalated and compliance flagged colleague exit interviews; processing Workday transactions, time and attendance and leave of absence matters; file preparation and compilation; ensuring compliance on other HR-related policies and processes wherein non-compliance results in employment actions (i.e. annual Influenza/TB testing, testing mandatories, and licenses and certifications); identifying and reporting on colleague relations trends.
6. Under the direction of the Regional Director/Manager, Colleague and in collaboration with RHM management and HRBPs, supports the implementation of specific response strategies and tactics to address organizational colleague relations matters, when necessary.
7. When required and necessary, coordinates specific colleague relations management training, such as Just Culture and other employment law focused trainings.
8. Advocates for fair and consistent workplace practices in accordance with Trinity Health's mission, Core Values, and other applicable legal parameters.
9. Maintains advanced knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS:
1. Must possess knowledge of state and federal laws, regulations and requirements related to HR, colleague relations, colleague dispute resolution, and fostering a positive working environment as normally acquired through completion of Bachelor's degree in Human Resources Management or Business Administration or a related field, with three (3) or more years of experience in related field; or equivalent combination of education and experience.
2. Demonstrated knowledge of employment laws and their application in operating environments is required.
3. Ability to respond to variable situations requiring analytical, interpretive, evaluative and constructive thinking abilities.
4. Ability to support a change management and process improvement work environment.
5. Demonstrated interpersonal skills and communication both written and verbal with considerable ability to interact effectively with managers, supervisors, and colleagues.
6. Proven customer-service orientation. Ability to know and understand customer requirements and exercise judgment in meeting reasonable expectations.
7. Ability to continuously learn and seek personal and professional growth opportunities to further develop expertise and proficiency.
8. Ability to model behavior that enables and encourages an environment filled with teaming and knowledge sharing.
9. Ability to handle and prioritize competing and multiple tasks/projects in a timely and organized manner.
10. Must be comfortable operating in a collaborative, shared leadership environment as a team player.
11. Must be discrete and maintain the highest degree of confidentiality with extremely sensitive information and data
12. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1. Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
3
2. Must be able to travel to the various Trinity Health sites as needed (up to 10% of the time).
3. Must possess the ability to comply with Trinity Health policies and procedures
**Our Commitment to Diversity and Inclusion**
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
ESSENTIAL FUNCTIONS:
1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
2. In conjunction with the Regional Director/Manager, Colleague Relations, HRBPs and the Colleague and Labor Relations Center of Expertise (COE) leadership, supports work efforts involving the planning, defining, and application of colleague and relations policies, processes, programs and initiatives within their Regional Health Ministry (RHM)/organization.
3. Ensures HR compliance and consistency in the administration, application, and delivery of colleague relations policies and services; partners with key internal customers as directed including Risk Management, Legal Services, and Integrity and Compliance.
4. Supports the Problem Resolution Process involving colleague relations matters, conducting investigations as needed, documenting findings and outcomes, and making appropriate and objective recommendations to management for resolution.
5. Provides administrative support for colleague relations related inquiries such as but not limited to reviewing and responding to escalated and compliance flagged colleague exit interviews; processing Workday transactions, time and attendance and leave of absence matters; file preparation and compilation; ensuring compliance on other HR-related policies and processes wherein non-compliance results in employment actions (i.e. annual Influenza/TB testing, testing mandatories, and licenses and certifications); identifying and reporting on colleague relations trends.
6. Under the direction of the Regional Director/Manager, Colleague and in collaboration with RHM management and HRBPs, supports the implementation of specific response strategies and tactics to address organizational colleague relations matters, when necessary.
7. When required and necessary, coordinates specific colleague relations management training, such as Just Culture and other employment law focused trainings.
8. Advocates for fair and consistent workplace practices in accordance with Trinity Health's mission, Core Values, and other applicable legal parameters.
9. Maintains advanced knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS:
1. Must possess knowledge of state and federal laws, regulations and requirements related to HR, colleague relations, colleague dispute resolution, and fostering a positive working environment as normally acquired through completion of Bachelor's degree in Human Resources Management or Business Administration or a related field, with three (3) or more years of experience in related field; or equivalent combination of education and experience.
2. Demonstrated knowledge of employment laws and their application in operating environments is required.
3. Ability to respond to variable situations requiring analytical, interpretive, evaluative and constructive thinking abilities.
4. Ability to support a change management and process improvement work environment.
5. Demonstrated interpersonal skills and communication both written and verbal with considerable ability to interact effectively with managers, supervisors, and colleagues.
6. Proven customer-service orientation. Ability to know and understand customer requirements and exercise judgment in meeting reasonable expectations.
7. Ability to continuously learn and seek personal and professional growth opportunities to further develop expertise and proficiency.
8. Ability to model behavior that enables and encourages an environment filled with teaming and knowledge sharing.
9. Ability to handle and prioritize competing and multiple tasks/projects in a timely and organized manner.
10. Must be comfortable operating in a collaborative, shared leadership environment as a team player.
11. Must be discrete and maintain the highest degree of confidentiality with extremely sensitive information and data
12. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1. Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
3
2. Must be able to travel to the various Trinity Health sites as needed (up to 10% of the time).
3. Must possess the ability to comply with Trinity Health policies and procedures
**Our Commitment to Diversity and Inclusion**
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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Updated March 14, 2024
Updated March 14, 2024