Engineering services manager job description

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
About the Role
You will lead a strong engineering team to build out the platform to improve the commerce experience for Outreach customers, increase efficiency of revenue operation for the business, and accelerate revenue growth and improve profitability of Outreach. You have the opportunity to define the charter, products, and technology. You will invent the technical foundations of Outreach's commerce platform, which will deliver direct, measurable, and significant financial and customer impact.

About the Team
The Monetization Services is a recently established team set to build out the first technology platform to execute monetization strategies across an expanding portfolio of Outreach products. We enable flexible subscription and consumption pricing models and product offering choices. We provide frictionless and seamless experience for customers to try, purchase, and grow their use of Outreach. We build a robust platform to empower Outreach to easily, reliably, and smartly monetize our innovations, from licensing to usage metering to billing. We create a feedback loop through capturing massive data regarding how customers use our products and learn to optimize the strategies and accelerate the impact.

We embrace a culture of delivering high impact as a nimble, collaborative, and sustainable team. We encourage exploring new ideas and experimenting with modern solutions and technologies to simplify and improve outcomes. We champion a trusted, transparent, and inclusive environment where each individual is empowered to lead and contribute with strong ownership but low ego. We create software with craftsmanship; we write high quality code, we design architectures that are extensible and maintainable, and we create products that customers love and we are proud of.

Your Daily Adventures Will IncludeBuild a high-performing team with a culture of ownership, growth, impact and trust Coach, and mentor your team to be autonomous and to deliver to business results with high quality Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities Define and track key performance metrics for your team Collaborate closely with recruiting to define job requirements, interview candidates, and build the team Collaborate closely with recruiting to interview and hire strong talents
Basic Requirements 3+ years of management experience with software engineering team6+ years of software development experience on backend, distributed systems Previous experience mentoring and growing an engineering team Demonstrated success owning and delivering on problem statements from start to finish Demonstrated success bringing clarity to problems and bring simplicity to solutions Demonstrated strong growth mindset and earned trust with team and cross functional partners You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion
Preferred RequirementsProficiency in working with services written in Golang is highly desirable Experience with our technical stack: React, Typescript, Ruby on Rails, Node.js, Elixir, ElasticSearch, MySQL, AWS, Docker and Kubernetes
Why You'll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role requires you to be located in PST
Your future team
Atlassian customers seek new ways to offer support services beyond the traditional emails and portals. They want experiences that proactively remove the mundane and celebrate a more human side to service management. That's why Atlassian is getting ready to unleash the potential of Conversational Help in Jira Service Management - turning every request into a simple conversation.
Sound interesting? Well, if you have deep customer empathy, love solving hard problems and excel at variety, this is your role! We are looking for an Engineering Manager to join a fast-growing team. You'll foster and grow engineering talent and partner with your product and design counterparts to spar on ideas. You will also help shape the future of our product by influencing product and engineering strategy.
What you'll do Lead a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.Prioritize and plan the team's work with your product management and design peers.Gain an understanding of our customers needs and ensure our roadmap is aligned with their best interest.Maintain operational quality for your team's important services - we run services in production!Support your team by holding regular one on ones, giving context on priorities, collaborating with other teams, unblocking projects, and resolving conflicts.Grow your team members careers and keep them engaged.Establish and improve team processes.
Your background1+ years of engineering management experience and 5+ years of experience as a engineer Background in application development on a SaaS product with some popular current technologies (React, GraphQL, Node, or TypeScript) You understand methodologies like Agile, XP, and Lean, and see their value, but don't believe there's only one right way to work.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

Graylog is an award-winning centralized log management and SIEM (Security Information Event Management) solution that enables fast and efficient log analysis in the areas of security, compliance, operations, and DevOps. Our enterprise solution enables organizations globally to capture, store, and analyse terabytes of machine data in near-real time while our open project which has been deployed in more than 50,000 installations worldwide, empowers individuals and small teams to perform basic log consolidation, analysis, and search functions at no cost.

We're a remote friendly company with locations in Hamburg, Munich, London, Boulder, and headquarters in Houston, TX. If you live near an office and want to be part of said office great. Nearish to an office and want to have the ability to hot desk? No problem and if you're not near an office and wish to work remotely, all good!

With the success of current and past, Graylog continues to invest in our people and as such we're growing in almost every business area globally. Several recent achievements for Graylog have been inclusion in the 2021 Deloitte Technology Fast 500™, Gold 2021 Stevie Winner, and most recently won the Most Innovative Central Log Management Award from Cyber Defence Magazine (CDM) at this year's RSA conference.
Who we're looking for;

We're currently recruiting for a Site Reliability Engineering Manager to join our cloud services team during an exciting period of growth. Graylog has grown by roughly 40% this year due to thoughtful, measured, and sustainable expansion to be in the best position to serve our customers, partners, and employees' needs.

As the Site Reliability Engineering Manager, you will help maintain the operational excellence of our product and take it to the next level.

You'll be leading a team of highly experienced, passionate, and technical cloud engineers who are remotely based throughout the US and EU and who are well accustomed to running scalable, automated, and securely architected environments.

The Site Reliability Engineering Manager will report to our Director, Cloud Services based in Germany.

This role is a full-time permanent position based in North America (ideally CST/ EST time zones).
Additional responsibilities will include but are not limited to; As well as people management responsibilities you will own operational leadership for your team including but not limited to coordination of deployments, on-call rotation, maintenance windows, incident management from detection to resolution and root cause analysis, tracking and elimination of cost anomalies Coordinating ticket escalation from our customer support team Further development of our observability configuration i.e., making decisions on and spearheading definition and prioritisation of new alerts, identification and removal of the ones not bearing any useful insight, design and application of fixes to the affected systems, automation of self-healing, and creation of runbacks
What you can expect your first 12 months will look like; 1 month: Getting familiar with the team, company, and existing practices3+ months: Identifying and resolving known gaps in current procedures alongside the Director, Cloud Services6+ months: Assumed full ownership of the system's operational excellence12+ months: Creating and operating according to a self-devised development plan for both operational and people responsibilities that takes into account our business strategy, the customer base growth, and engineers' career development.
Our stack; Linux, AWSTerraform, Kubernetes, AnsibleFlux, Kustomize, Argo WorkflowsOpensearch, MongoDBPrometheus, AlertManager, GrafanaPagerDutyFamiliarity with these exact tools is not required, while having a strong interest in attaining operational fluency in them is.
Little bit about you; 4+ years of previous site reliability and on-call experience as an infrastructure or software engineer2+ years as a leader with people management responsibilities such as building up teams, conducting performance evaluation, creation and delivery on career development plans, etc.Being a team player willing to actively collaborate with your peers-managers of other functions and teams such as Customer Support, Customer Success, Software Engineering, and Product Management.Focus on developing and maintaining well specified and well documented operational processes.Desire to occasionally travel to Graylog offices to take part in Engineering Weeks and team meetups.
Just some of the reasons why to join Graylog; Management team with deep programming, technical, and product experience Opportunity to work with a globally distributed and diverse team Grow and develop professionally and personally in a fast-growing environment Choice of latest equipment to help you succeed Monthly allowance to support your commute costs and support outfitting your work from home environment
Here at Graylog, you'll find a diverse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available.

Our values;

Openness- As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community.

Collaboration- Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results.

Useful Innovation- We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers.

Ownership- As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust.

Do the Right Thing!- Comfort and safety come from knowing that everyone will do the right thing, even when nobody's looking.

For further information please submit an application and a member of the Graylog People Team will be in touch.