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Engineering support specialist skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Kamesh Sankaran Ph.D.,

Brian George Ph.D.

Below we've compiled a list of the most critical engineering support specialist skills. We ranked the top skills for engineering support specialists based on the percentage of resumes they appeared on. For example, 18.5% of engineering support specialist resumes contained engineering support as a skill. Continue reading to find out what skills an engineering support specialist needs to be successful in the workplace.

15 engineering support specialist skills for your resume and career

1. Engineering Support

Engineering support means providing assistance to different engineers working in the company. It enables them to complete their tasks effectively and timely. Engineering support revolves around diagnosing and resolving software and hardware problems. They also look for network issues and resolve them in a timely manner.

Here's how engineering support specialists use engineering support:

Helped engineering support team with other miscellaneous tasks as needed
Process Documentation Prime - Lead project consisting of process alignment among the organization's Engineering Support Specialists.

2. CAD

Here's how engineering support specialists use cad:

Maximized returns by generating 100% system functionality and authoring CAD software tests adapting capabilities to customer operational needs.
Managed documents and cad models using ProductCenter then TeamCenter.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how engineering support specialists use data entry:

Perform data entry for development and maintenance of special projects assigned by management.
Created general PeopleSoft Query reports, and distributed data entry information reports to all Human Resource Personnel accordingly.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how engineering support specialists use troubleshoot:

Specialized in partnering with the US and Global Tax teams to troubleshoot content related issues derived by customer base.
CONTROL DATA CORPORATION Customer Engineer Utilized various test instruments and diagnostic tools to troubleshoot computer equipment.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how engineering support specialists use technical support:

Provided front-line support for new high-priority issues reported by field through technical support, including analysis and reproduction of customer configurations.
Provided tier III on site and over the phone advanced technical support for New York City based law firms.

6. Project Management

Here's how engineering support specialists use project management:

Provided project management support to software design engineers including establishing priorities consistent with project objectives and schedules.
Project Management: Developed and built project plans for technology and software implementations.

7. Configuration Management

Configuration management is a technical system of management controls that includes decisions, actions, and approvals that are applied throughout the life cycle of a program or system and that maintain the consistency of its performance, functional and physical attributes from the conceptual phase to production and finally to post-production support.

Here's how engineering support specialists use configuration management:

Utilized configuration management and change control systems in all engineering duties.
Learned software configuration management (SCM) principles and led implementations of SCM standard tools and processes.

8. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how engineering support specialists use software applications:

Provided software application support to manufacturing and engineering organizations for internally developed and 3rd party software applications.
Provided implementation, support and customization of proprietary and ISP software applications, specifically fidessa trading systems, on-site.

9. Test Equipment

Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.

Here's how engineering support specialists use test equipment:

Constructed Calibration and Acceptance Test Procedure to support production test equipment and production hardware.
Constructed Engineering Changes Notices (ECN's) for test equipment design changes.

10. BOM

BOM stands for a bill of materials in design drafting. This list outlines the raw materials, instructions, and components required to manufacture or construct a product or service.

Here's how engineering support specialists use bom:

Verify Bill of Materials (BOM) list with actual on hand parts quantities for projects.
Edit and update BOM's based on engineering, production, and other interdepartmental requests.

11. SQL

Here's how engineering support specialists use sql:

Developed and supported T-SQL and PL/SQL stored procedures and packages for SQL Server and Oracle databases.
Developed Oracle-based applications for in-house utilization, comprised of Oracle Developer tools and SQL PL/SQL.

12. Customer Support

Here's how engineering support specialists use customer support:

Provided customer support on all aspects of Exchange and supported product development.
Utilize proprietary applications to create and track customer support calls.

13. LabVIEW

Here's how engineering support specialists use labview:

Provided training on software such as Labview, Multisim(circuit simulation), and Orcad (PCB layout).
Validate new circuit boards using a Labview test fixture.

14. PLC

Here's how engineering support specialists use plc:

Designed and implemented six Allen Bradley PLC workstations for student laboratory.
Designed and implemented three Siemen PLC workstations; Simulated long line length adapters for variable speed drives and control system.

15. Computer System

Here's how engineering support specialists use computer system:

Use multiple computer programs to validate eligibility and provider contract information and accurately enter prior authorization information into the computer system.
Perform systems analysis duties in evaluating proposed computer systems or systems modifications to determine more effective and or efficient alternatives.

What skills help Engineering Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on engineering support specialist resumes?

Kamesh Sankaran Ph.D.

Professor and Chair, Whitworth University

Interdisciplinary problem solving in engineering

What hard/technical skills are most important for engineering support specialists?

Brian George Ph.D.

Associate Professor, Thomas Jefferson University and Philadelphia University

Hard/technical skills needed for a position may be dependent upon the position itself. It is hard to say exactly what hard/technical skills are the most important without knowing the exact job description, but knowing how to find information to solve problems can be as important as knowing how to do the required work. Knowledge of engineering will be important for our graduates, but sometimes having experience or knowledge in other fields can be just as valuable, as is the ability to read technical papers and patents and understand them.

What soft skills should all engineering support specialists possess?

Brian George Ph.D.

Associate Professor, Thomas Jefferson University and Philadelphia University

As far as soft skills, the ability to communicate verbally and via writing, work together with people from different backgrounds, and brainstorm and critical thinking are all important soft skills, such as networking.

What type of skills will young engineering support specialists need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an engineering support specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of engineering support specialist skills to add to your resume

The most important skills for an engineering support specialist resume and required skills for an engineering support specialist to have include:

Engineering Support
CAD
Data Entry
Troubleshoot
Technical Support
Project Management
Configuration Management
Software Applications
Test Equipment
BOM
SQL
Customer Support
LabVIEW
PLC

Computer System
PC
ISO
Java
Linux
Engineering Drawings
Technical Documentation
DOD
Aided Design
PCB
Software Issues
GIS
Unix
HTML

TCP/IP
LAN
SharePoint
R
RF
Engineering Documentation
Customer Sites
CNC
VoIP
Windows Server
DNS
Windows XP
Network Infrastructure

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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