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Enrollment clerk skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical enrollment clerk skills. We ranked the top skills for enrollment clerks based on the percentage of resumes they appeared on. For example, 29.2% of enrollment clerk resumes contained data entry as a skill. Continue reading to find out what skills an enrollment clerk needs to be successful in the workplace.

15 enrollment clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how enrollment clerks use data entry:

Process Payments Post to accounts and line items RV Park payments and rental agreements Data Entry Update Tribal Members files
Perform miscellaneous clerical duties Data entry of new patient demographic information and basic text notes into HBS system.

2. Enrollment Applications

Here's how enrollment clerks use enrollment applications:

Verify accuracy of electronic documents, prep enrollment applications for scanning.
Input new subscriber enrollment applications information into CRT.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how enrollment clerks use customer service:

Rehired as a customer service representative.
Manage relationships with prospects and staff to ensure a high level of customer service for all prospective students.

4. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how enrollment clerks use medicare:

Enrolled new Medicare members into Health Insurance plans sponsored by Managed Care Systems Inc.
Adhere to Medicare guidelines for all enrollments and coordination of benefits.

5. Enrollment Issues

Here's how enrollment clerks use enrollment issues:

Performed eligibility verification, system updates, research and resolving complex enrollment issues on a timely, accurate basis.
Allocated payments and assisted benefit administrators with billing, reconciliation, and enrollment issues.

6. Database Systems

Here's how enrollment clerks use database systems:

Proofread provider's case information before entering it into database systems, PECOS.
Served as a Personnel Administrative Clerk greeting office visitors, responding to telephone inquiries and managing various automated database systems.

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7. Provider Applications

Here's how enrollment clerks use provider applications:

Receive provider applications from the Wisconsin ForwardHealth Portal in OnBase queue and approve, deny, pend, or return applications.

8. Open Enrollment

Open enrollment means a duration that comes every year that a person can sign up for health insurance or change the plan that a person has, for instance, if a person needs to deregister. The activity always features in a few weeks or months within a year. It allows workers to alter their benefit plans, including vision, dental, health insurance, life insurance, and disability.

Here's how enrollment clerks use open enrollment:

Served as Enrollment Clerk during Horizon's open enrollment period for Consumer Direct Access, Basic and Essential and HMO applications.
Travel to outreach for open enrollment and advertisement.

9. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how enrollment clerks use financial aid:

Answered and assisted with overall info regarding school, financial aid and computer info.
Assist students in completing program applications and financial aid applications; process all necessary applications and supporting documents for admissions.

10. Process Enrollment

Here's how enrollment clerks use process enrollment:

Process enrollment for Ordering, Prescribing, Rendering (OPR) Applications for Providers into the Alabama Medicaid Program.

11. Health Insurance

Here's how enrollment clerks use health insurance:

Process health insurance claims while maintaining strict confidentiality per HIPAA rules & regulations.
Verified health insurance on members.

12. Address Changes

Here's how enrollment clerks use address changes:

Enrolled members in the system, which involved address changes, terming members, package changes.
Process unallocated premium payments, reinstatements, address changes, research and handling of returned mail and cancellations.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how enrollment clerks use outbound calls:

Make outbound calls to targeted consumers to encourage and facilitate enrollment in health management education and wellness coaching programs.
Performed inbound/outbound calls daily to provide accurate and consistent information concerning medical insurance enrollments and provider's information.

14. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how enrollment clerks use scheduling appointments:

Managed day-to-day operational duties including scheduling appointments, making travel arrangements and expense reconciliation, and managing multiple calendars.
Assisted Director of Marketing in administrative duties such as filing, scheduling appointments taking customer inquiry calls

15. HMO

Here's how enrollment clerks use hmo:

Provide enrollment counseling to eligible recipients about Medicaid managed care and promote their voluntary enrollment into an HMO.
Coordinated informational meetings for seniors to better understand HMO options.

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What skills help Enrollment Clerks find jobs?

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List of enrollment clerk skills to add to your resume

The most important skills for an enrollment clerk resume and required skills for an enrollment clerk to have include:

Data Entry
Enrollment Applications
Customer Service
Medicare
Enrollment Issues
Database Systems
Provider Applications
Open Enrollment
Financial Aid

Process Enrollment
Health Insurance
Address Changes
Outbound Calls
Scheduling Appointments
HMO
CMS
Computer System
HIPAA

Telephone Calls
Proofread
Office Machines
Direct Calls
PowerPoint
Plan Changes
Premium Payments

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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