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Escrow representative skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical escrow representative skills. We ranked the top skills for escrow representatives based on the percentage of resumes they appeared on. For example, 30.4% of escrow representative resumes contained customer service as a skill. Continue reading to find out what skills an escrow representative needs to be successful in the workplace.

10 escrow representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how escrow representatives use customer service:

Provided customer service and administered all escrow accounts and insurance premiums.
Provide customer service concerning cases dealing with customer's problems or questions with their escrow account.

2. Property Taxes

Here's how escrow representatives use property taxes:

Process timely payments for insurance premiums, property taxes, and update any changes as needed.
Researched delinquent property taxes and analyzed escrow accounts to comply with RESPA laws.

3. RESPA

Here's how escrow representatives use respa:

Prepared broker closing packages including review purchase agreement and complete lender packages including RESPA Statement for closing.
Prepared closing statements using FHA, VA and Conventional lending guidelines to meet RESPA regulations.

4. Residential Loans

Here's how escrow representatives use residential loans:

Payed and calculated escrow accounts for residential loans .
Funded single and multi-unit residential loans.

5. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how escrow representatives use fha:

Completed escrow analysis for Gov FHA trials and finals
Entered FHA data from preliminary reports & deed of trust on to documents for borrowers.

6. Account Numbers

Here's how escrow representatives use account numbers:

Led peers on how to access customer account numbers and verify accuracy of information.

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7. Inbound Calls

Here's how escrow representatives use inbound calls:

Received inbound calls from customers and/or stores requiring authorization of transactions on company credit cards.
Received inbound calls from customers regarding warranties with defective merchandise.

8. Due Dates

Here's how escrow representatives use due dates:

Received quarterly tax bills from all Middlesex County mortgage customers and audited due dates and payment.

9. Payment History

Here's how escrow representatives use payment history:

Tracked and noted clients' payment history.

10. Private Mortgage Insurance

Here's how escrow representatives use private mortgage insurance:

Monitored and assisted on a daily basis optional insurance products, private mortgage insurance, and insurance claims.
Reviewed and researched escrowed accounts verifying hazard insurance, real estate taxes and private mortgage insurance disbursements and refunds are accurate.

What skills help Escrow Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of escrow representative skills to add to your resume

The most important skills for an escrow representative resume and required skills for an escrow representative to have include:

Customer Service
Property Taxes
RESPA
Residential Loans

FHA
Account Numbers
Inbound Calls
Due Dates

Payment History
Private Mortgage Insurance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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