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Field collector skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical field collector skills. We ranked the top skills for field collectors based on the percentage of resumes they appeared on. For example, 17.4% of field collector resumes contained customer service as a skill. Continue reading to find out what skills a field collector needs to be successful in the workplace.

15 field collector skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field collectors use customer service:

Provide professional customer service regarding collection issues, resolve client discrepancies and follow-up on payment promises to avoid service disconnection.
Position required exceptional math skills and extensive customer service skills.

2. Payment Arrangements

Here's how field collectors use payment arrangements:

Established face to face interaction with utility customers to encourage payment arrangements.
Analyze customer accounts to determined payment arrangements or equipment recovery.

3. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how field collectors use delinquent accounts:

Contacted business/commercial advertising customers by phone and/or premise visit, for the purpose of collecting delinquent accounts.
Disconnected services on delinquent accounts.

4. Customer Complaints

Here's how field collectors use customer complaints:

Field Collector Guaranteed positive customer experiences and resolved all customer complaints.
Negotiate adjustments and resolve customer complaints regarding publications.

5. Disconnect

Here's how field collectors use disconnect:

Disconnect customers gas services by shutting down and locking the meter and removing any rental equipment until unpaid balances are collected.
Required to collect a payment towards PSEG accounts or temporarily disconnect electric and or gas services.

6. Due Balances

Here's how field collectors use due balances:

Review aging reports and initiate calls to customers with past due balances to arrange for payments.
Resolve past due balances and retain advertisers.

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7. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how field collectors use credit card:

Processed credit card, check and cash payments and restore services to customers.
Received payments via credit card, cash, money order or check.

8. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how field collectors use past due accounts:

Locate and monitor over due accounts by using a laptop.
Referred past due accounts to appropriate outside collectors.

9. Customer Accounts

Here's how field collectors use customer accounts:

Conducted credit investigations on new customer accounts to determine credit worthiness and appropriate credit limits; regularly reviewed active accounts.
Collect outstanding balances owed and equipment from customer accounts assigned.

10. Due Payments

Here's how field collectors use due payments:

Field Collections Drove to various addresses in attempt to collect past due payments.
Confer with customers by telephone to determine reasons for overdue payments and to review the terms of the loans.

11. Debt Collection

Here's how field collectors use debt collection:

Collect debt or money from residential and commercial properties Follow federal and state laws dealing with debt collection Set up payment agreements
Negotiated debt collection agreements with customers through strong customer relationships and detailed follow-up.

12. Overdue Accounts

Here's how field collectors use overdue accounts:

Monitor overdue accounts and use resources to trace delinquent customers.
Entered financial data and customer information into database; assessed and monitored customer overdue accounts, and collected payments.

13. Electric Service

Here's how field collectors use electric service:

Verified proper meter readings of gas and electric service of residential and business customers.
Process applications for new residential and small commercial gas and electric service.

14. Gas Meters

Here's how field collectors use gas meters:

Obtain meter readings on gas meters throughout KeySpan's NH Customers.
Installed, reconnected, and disconnected electric and gas meters.

15. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how field collectors use collection calls:

Performed collection calls on past-due accounts, researched and provided information to facilitate payment using professional judgment within broad guidelines.
Experienced making in-bound and out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.

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What skills help Field Collectors find jobs?

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List of field collector skills to add to your resume

The most important skills for a field collector resume and required skills for a field collector to have include:

Customer Service
Payment Arrangements
Delinquent Accounts
Customer Complaints
Disconnect
Due Balances

Credit Card
Past Due Accounts
Customer Accounts
Due Payments
Debt Collection
Overdue Accounts

Electric Service
Gas Meters
Collection Calls
Computer System
Debt Repayment

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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