Field services director job description

• 8+ years of experience managing a field- based team
• Direct, field sales or account management experience required; automotive industry experience is a plus
• Experience establishing strong client partnerships
• Strong communication and polished presentation skills
• Excellent consulting and negotiation skills
• Goal oriented and results focused with the ability to work independently.
• Enthusiastic, highly motivated individuals with a serious work ethic are required
• Excellent Microsoft Excel and proficient Salesforce.com skills
• Excellent planning and follow up skills

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.

Job DescriptionReports To: General Manager
What does a Mitigation Manager with Paul Davis do?

• Lead a team of hardworking individuals serving others within your community
• Make a difference for others that have had a disaster strike their property
• Take pride when your team completes mitigation projects on budget with an exceptional customer experience
• Be empathetic and show a sense of urgency while communicating through modern technology
• Work in the field, side-by-side with techs, doing active mitigation work, including demo

Why Join The Team?
Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.


Values:
Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision:
To provide extraordinary care while serving people in their time of need.
Mission:
To provide opportunities for great people to deliver Best in Class results.Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a Mitigation Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance of your team!
Team Compensation and Benefits:
• Hourly pay: $18.00 to $25.00/hour based on experience and certifications• Paid training
• Uniform t-shirts and personal protection equipment (PPE) & gear
• Family environment, with great culture and team dynamic
Upon completing 90 days of employment you are eligible for:
• Earned vacation/sick time
• Holiday pay
• Simple IRA retirement matching program
• Voluntary supplemental insurance program• Bonus opportunities based on performance
Team Qualifications (Requirements):

• Desire to join a world-class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Fluent in English
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things
• 1 - 3 years experience in mitigation/mold or closely related field

Role on the Team (Job Responsibilities):

• Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.


We support and hire Veterans and we are an Equal Opportunity Employer!

Introduction

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

Overview

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

The Field Service Director (FSD) activates the comprehensive strategy and initiatives with SHRM State Councils and SHRM Chapters to achieve SHRM's objectives and goals. The FSD role is to increase satisfaction, communication, engagement, and collaboration that leads to shared business goals in driving membership retention and acquisition, and for sales of metered products and services and promoting SHRM's strategic initiatives. This position serves as the senior account and relationship manager for SHRM Chapter and State Council distribution channel, providing a single point of contact and playing a critical, strategic role in building relationships inside SHRM and with affiliates in driving SHRM goals and objectives. This role includes extensive sales and relationship account management, customer service, business operations, consulting, and public speaking.

Work Environment:

Work is regularly performed in a combination of home office and conference settings, and routinely uses standard office equipment. It may require the maintenance of home office and proximity to an airport for work-related travel. Travel Required: 50% or more.

* This position must be based in CA

Responsibilities

* Responsible for engagement of all SHRM State Councils, Chapters and Student Chapters, members (in-chapter and member At Large) within their assigned, specific geographic region.
* Manages the relationships with SHRM State Councils, Chapters and Student Chapters and coordinates all SHRM stakeholder input in securing SHRM business objectives with the affiliates. This includes member acquisition and retention, member engagement, metered product and certification penetration and sales.
* Plans, and executes strategy to achieve the business, operational and financial results for SHRM's State Councils and Chapters within their assigned, specific geographic region. FSD partners with key SHRM resources to develop the tools and resources that meet the business objectives of SHRM and the SHRM affiliate.
* Manages the relationship and account with SHRM State Councils and Chapters and Student Chapters within their assigned, specific geographic region. Coordinates SHRM input in securing SHRM business objectives.
* Creates and executes an account and relationship plan for each individual key affiliate to meet SHRM and the affiliates' mutual business objectives. Responsibilities include compiling data and key financial information; developing proposed SHRM partnership offerings; ensuring affiliation governance requirements and achieving financial, membership and programmatic key performance indicators for SHRM business objectives.
* Manages financial and coordinates staff resources to meets the goals and objectives of SHRM with our key affiliates executing on SHRM's engagement strategy.
* Manages the sponsorships and booth branding and presence at SHRM State Councils and Chapter conferences, education programs and meetings in support of SHRM's strategic objectives with these affiliates.
* Provide strategic guidance, coaching and education support to develop volunteer leadership within SHRM State Council and Chapters and ensure alignment of affiliate with SHRM strategy and objectives.
* Oversees affiliation and governance requirements and compliance for Affiliates.
* Manages the day-to-day requests and coordination of the assigned Affiliates.
* Provides presentations on SHRM and workplace Topics at conferences and other settings in support of SHRM objectives.
* Performs other duties and projects as assigned.

Requirements

Required:

* Bachelor's degree from a four-year accredited college or university; or equivalent relevant years of experience
* 5-7 years of professional experience in human resources, human resources service provider or HR-related work experience with a proven track record of leading others without a reporting relationship.
* Proven results in successfully engaging volunteers, members or other stakeholders in support of an organizational strategic and operational plan. Sensitivity to and awareness of volunteer needs is essential.
* Proficient understanding and use of performance metrics and data analytics, including the ability to determine and secure opportunities for membership renewal and acquisition, growth in SHRM metered products and strategic business objectives with SHRM affiliates in geographic areas of responsibility.
* Excellent member and customer service focus with the ability to influence and/or persuade stakeholders. Must be diplomatic, team-oriented and sensitive to the needs of members and staff to work across a large organization, secure resources, build relationships and identify opportunities is essential
* Excellent oral and written communication and interpersonal skills, including experience in giving public presentations, speaking activities and use of social media.
* Creative approaches to problem solving are required. Ability to simultaneously coordinate a variety of complex projects and work within activity program deadlines is needed.
* Demonstrated ability to work within a team environment successfully and timely deliver to internal and external customers at all levels.
* Demonstrated ability to execute on strategic objectives and goals, meet deadlines, multitask, work independently and possess strong organizational skills.
* Proficiency in using various software programs including Microsoft Office Suite, SharePoint, or similar CRM software, NetSuite, Salesforce and Data Warehouse.
* Ability to maintain a home office and thrive as a remote worker, in a remote environment.
* Ability to work effectively in a virtual environment with colleagues, members and volunteer leaders.
* Ability to travel extensively by air, rail, car and other.

Preferred:

* Business development, relationship and account management and association experience preferred.
* Experience in working with and managing volunteers is also preferred.

Certifications:

* SHRM-Certified Professional (SHRM-CP) or SHRM-Senior Certified Professional (SHRM-SCP) within one year of employment.
* Certified Association Executive (CAE) highly desirable.

Physical Requirements:

* Must be able to perform essential duties satisfactorily with reasonable accommodations
* This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Visual acuity requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
* Moderate lifting is required. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.