Floor staff worker education requirements

1. The Critical Role of IT Support Staff in Healthcare

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact...

2. Operations and Patient Safety for Healthcare IT Staff

Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with...

3. Conflict Resolution for Co-Workers

4.4

(266)

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with your co-workers, manager or peers...

4. Conflict Resolution and De-Escalation for Upset Customers

4.4

(2,672)

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers...

5. Organize yourself as a remote worker or self-employed

In this 2 hour long project-based course, you will learn how to manage yourself as a remote employed worker or self-employed, with essential practices, tips and tools. You will create a browser work persona and set up tasks, time and productivity management tools, use online shared documents and video meetings, professional messaging, accounting and invoicing, and even relax and focus with meditation noise and productivity management techniques. The ultimate starting guide for remote and self...

6. Strategies for Senior Housing Communities during COVID-19

SARS-CoV-2, the virus that causes COVID-19, poses a high risk for senior housing communities and the people who live and work there. The COVID-19 response has largely focused on nursing homes, leaving independent living communities serving older adults in the United States with fragmented guidance on how to respond to COVID-19 challenges. This course provides comprehensive instruction and resources for property owners and managers, senior housing staff, service coordinators and providers,...

7. ISO 22000:2018. Food Safety Management System

4.4

(976)

Understand the requirements for a food safety management system applicable for any organization in the food chain...

8. Fun food safety and sanitation course

4.6

(539)

The food safety course will help prepare you for safely working in a kitchen and food handler tests like Servesafe...

9. Customer Service Training: Dealing with Difficult Customers

4.5

(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

10. Conflict Resolution in Leadership and Talent Management

4.4

(338)

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with your team members/reports...

11. Effective Business English for Service Staff

4.5

(6,830)

Your comprehensive guide to more effective English communication - for office administration, retail and hospitality!...

12. Business Communication Skills: Handling Clients & Customers

4.4

(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

13. Occupational Health & Safety Training

4.4

(1,198)

Workplace Health and Safety Course For Employees & Managers...

14. Complete Guide to Conflict Management in the Workplace

4.4

(11,119)

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques...

15. Food Safety for Managers and Supervisors

4.3

(489)

The Highfield Food Safety Level 3 syllabus presented in two hours of video tutorials. Boost your food safety knowledge...

16. Working Remotely: How To Succeed In The New Workplace

4.5

(18,774)

A how-to guide for remote workers - and those who work with them...

17. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

18. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

19. Mastering Conflict Management and Resolution at Work

4.5

(12,367)

Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships...