Front desk secretary job description

• Associate's Degree or equivalent training or experience required.
• Minimum, two (2) years experience in a customer support capacity in a physician practice or in a Medical Center required.
• Working knowledge of medical terminology and healthcare settings.
• Ability to handle multiple priorities at once with minimal supervision.

• Must be a reliable team player committed to working in a quality and customer centric environment. Will require daily interaction in person, on the phone, and via email in order to perform the job.
• Superior customer service skills: demonstrate responsiveness, depth of knowledge and thoroughness in handling and responding to inquiries from patients and team members.
• Skilled in harmoniously working in high stress situations/environments and with distraught or agitated individuals.
• Ability to work autonomously, to multi-task, and provide quality patient care is essential.
• Self-reliant and self-motivated with strong ability to prioritize and plan to get things done.
• Ability to work productively, cohesively within a team and resolve conflict in a positive manner.
• Adaptability is essential to manage the needs of a department with unpredictable volume and resources.
• Exceptional interpersonal skills, flexible, with a professional “can-do” attitude.
• Excellent listening comprehension, oral communication, and written communication skills and the ability to interact in a tactful and positive manner.
• Able to follow oral and written instructions precisely and keen attention to detail and high degree of accuracy.
• Able to read, write, and understand English. Bilingual - Spanish is a plus.
• Understanding and experience using EMR software and applications.
• Proficient computer skills and solid knowledge of Microsoft Office products (Outlook, Excel, Word, etc.).

In addition to the above listed minimum requirements, candidates who possess the following skills, experience, and capabilities may receive greater consideration during the evaluation process:

• Experience in Pediatrics
• Experience with a health plan/health insurer and/or Medicaid

Jubitz has been named a 2021 Top Workplace by Oregonian Media Group, our 4th year in a row!

The Portlander Inn is hiring a full-time Hotel Front Desk Agent! We offer competitive wages($16-$17/hr DOE), excellent cash incentives and comprehensive benefits.

Our 100-room hotel in North Portland offers a World Class Customer Experience for all guests. We offer a friendly and supportive team environment, competitive wages and benefits, opportunity for advancement, a company-wide cash incentive program, paid time-off, and much more.

What you will do:

• Provide that critical first impression to our guests by checking in and out hotel guests in a confident, professional and friendly manner.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Review arrivals noting special requests, blocking rooms as needed.
• Assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  Cancel room reservations according to procedures.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Follow established key control policy.

Skills:

• Outstanding customer service skill and the desire to provide a high standard of service and hospitality.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

What We Offer:

• Competitive pay($16 - $17/hr DOE)
• A full Health Benefit Package:
  • Medical HMO or PPO plan choice
  • Dental & Vision
  • Health & Dependent Care Flexible Spending Accounts

• Short term/long term disability
• Life insurance
• 401(k) Plan with company match
• Tuition reimbursement
• Generous paid time off accruals
• Employee discounts
• Monthly cash incentive program
• Employee assistance program

Under direction of licensed nursing staff, provides general clerical duties, reception duties and requisition of supplies, equipment, and coordinates with other departments for unit efficiency. Assists in maintaining the general function of the nursing unit.

The following description of job responsibilities and standards is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities assigned from time to time.
* Answers call lights and forwards requests to appropriate team member.
* Answers all telephone calls within a timely fashion using appropriate scripting.
* Uses physician calling preferences when contacting physicians.
* Schedule follow up physician appointments for patients upon discharge.
* Contacts physicians immediately regarding stat consults per policy, for other routine contacts during business hours must contact within 2 hours.
* Assembles, disassembles, and maintains patient medical record per unit standard.
* Collaborates with manager to order and maintain appropriate supplies and floor stock.
* Demonstrates effective written and verbal inter and intra department communication, maintaining patient confidentiality.
* Maintains their competency and knowledge of Electronic Medical Record (EMR), including ongoing updates.
* Demonstrates a commitment to continued professional growth and maintenance of competencies, including but not limited to annual Beaumont competencies.
* Completes all mandatory training/education/competencies required for job classification, along with TB testing. Complies with all PPE requirements.
* Demonstrates knowledge of Chain of Command process and initiates as needed.
* Ensures and enhances facility, safety, and regulatory outcomes including National Patient Safety Goals.

Standard Qualifications:

Education: High School graduate or equivalent.

Experience: 1 Year Medical related experience preferred

Licensure: None

Skills & Abilities: Successful completion of the Ward/Desk Secretary Class and Orientation preferred, familiarity with computer keyboard required. Excellent communication and interpersonal skills.

Physical Requirements:

* Strength

Position requires incumbent to occasionally perform physical activities requiring ability to push/pull objects up to 20 pounds and occasionally lift objects of up to 30 pounds.

* Manual Dexterity

Position requires incumbent to frequently perform simple motor skills such as answering a telephone, frequently perform simple and moderately difficult manipulative skills such as writing and typing.

* Coordination

Position requires incumbent to frequently perform gross body coordination such as walking, filing, retrieving manuals, frequently performing tasks which require eye-hand coordination such as keyboard skills.

* Mobility

Position requires incumbent to frequently perform mobility skills such as walking, standing, sitting and occasionally perform prolonged sitting.

* Visual Requirements

Position requires incumbent to see close range for reasonable periods of time as well as observe objects in distance in order to to observe call lights and perform other duties on the unit, as well as be able to distinguish colors in industrial signs and other signage consistent with patient care.

* Hearing

Position requires incumbent to be able to hear normal sounds with some background of noise and to distinguish sounds as voice patterns in telephone conversations with clients.

Mental Requirements:

* Concentration and Attention

Position requires incumbent to constantly be able to concentrate on details with moderate amounts of interruptions.

* Conceptualization

Position requires incumbent to be able to understand and relate to specific ideas, concepts and theories.

* Memory

Position require incumbent to remember task/assignments as directed over both short and long periods of time.

* Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.