How To Become A Front Desk Supervisor: What It Is and Career Path

What is a front desk supervisor and how to become one

Updated January 8, 2025

5 min read

A front desk supervisor manages the front desk operations of a business or organization. They oversee the reception area, greet guests, and provide customer service. Their duties include managing schedules, answering calls, responding to emails, and resolving complaints. Front desk supervisors also record guest interactions and handle transactions. They must possess excellent communication, multitasking, and organizational skills. A front desk supervisor creates a positive experience for guests and ensures the functioning of the business.

ScoreFront Desk SupervisorUS Average

Salary

2.7

Avg. Salary $34,885

Avg. Salary $59,228

Diversity

4.2

Race

American Indian and Alaska Native 0.64%

Asian 5.23%

Black or African American 9.89%

Hispanic or Latino 18.70%

Unknown 4.72%

White 60.82%

Gender

female 67.26%

male 32.74%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

What are the pros and cons of being a front desk supervisor?

Pros

Opportunities for career advancement
Good salary and benefits package
Great networking opportunities
Opportunity to learn and develop new skills
Chance to work in a dynamic and fast-paced environment

Cons

Long hours and shift work
Work can be repetitive and monotonous at times
Often have to deal with understaffing issues
Can be difficult to maintain work-life balance
Job can be physically demanding at times

Key steps to become a front desk supervisor

Explore front desk supervisor education requirements

Most common front desk supervisor degrees

Bachelor's

45.8 %

Associate

24.1 %

High School Diploma

18.8 %

Start to develop specific front desk supervisor skills

Skills	Percentages
Reservations	22.59%
Guest Service	9.91%
Room Availability	6.76%
Computer System	4.16%
Customer Service	3.78%

Complete relevant front desk supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New front desk supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front desk supervisor based on U.S. Bureau of Labor Statistics data and data from real front desk supervisor resumes.

Research front desk supervisor duties and responsibilities

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.

Prepare your front desk supervisor resume

When your background is strong enough, you can start writing your front desk supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front desk supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable front desk supervisor resume templates

Build a professional front desk supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your front desk supervisor resume.