How to hire a front desk worker

How to hire a front desk worker, step by step

Here's a step-by-step front desk worker hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front desk worker job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front desk worker
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a front desk worker, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect front desk worker also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents front desk worker salaries for various positions.

   Type of Front Desk Worker	Description	Hourly rate
   Front Desk Worker	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$10-22
   Guest Services Agent	Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information... Show more	$11-17
   Guest Relations Representative	Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement... Show more	$10-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Phone Calls
   • Booking
   • Customer Service
   • Scheduling Appointments
   • Computer System
   • Resident Assistants
   • Checked-In
   • RAN
   • Telephone Calls
   • PowerPoint
   • IDS
   • CPR
   • Multi-Line Phone System

   Check all skills

   Responsibilities:

   • Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
   • Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
   • Prepare healthy meal replacement protein smoothies

3. Make a budget

   Including a salary range in your front desk worker job description is a great way to entice the best and brightest candidates. A front desk worker salary can vary based on several factors:

   • Location. For example, front desk workers' average salary in oklahoma is 48% less than in new york.
   • Seniority. Entry-level front desk workers earn 55% less than senior-level front desk workers.
   • Certifications. A front desk worker with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a front desk worker's salary.

   Average front desk worker salary

   $15.17hourly

   $31,551 yearly

   ---

   Entry-level front desk worker salary

   $21,000 yearly salary

   Updated December 20, 2025

4. Writing a front desk worker job description

   A good front desk worker job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a front desk worker job description:

   Front desk worker job description example

   co-payments, deposits, and issuing receipts, posting payments, and balancing a cash drawer. Keeps a 2% error rate when dealing with report and billing information. Prints Medical records upon request. Ensures that SDMI Core values are used when handling everyday concerns or issues with patients or staff. Must have strong Customer Service skills. Performs all duties of the Front Office Receptionist. May help other departments as needed. May also perform other job related duties for the efficient operation of SDMI.

   MINIMUM SKILLS, ABILITY AND REQUIREMENTS:

   · Must be a High school graduate or equivalent. Medical and computer experience preferred. Needs to have strong customer service skills and one (1) year of experience in admissions in a hospital or medical office setting.

   · Office theories and principles; medical and insurance terminology; insurance carriers and reimbursements.

   · Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.

   · My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level this could result in additional training and/or disciplinary action.

   · Establish and maintain effective working relationships with all personnel contacted in the course of duties; communicating with a wide variety of people from divers socio-economic and ethnic background under stressful conditions; effective, efficient, and safe us of equipment.

   · Perform basic mathematical computations; using computers and related software applications; using standard office equipment such as phones, copies and facsimiles; type 45 words per minutes and 10 key.

   · Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.

   · Skill to pay attention to details and accuracy in completing tasks.

   · Respond positively to changes in assignments and priorities.

   · Work as an effective team member with co-workers and other personnel.

   · Able to identify hazardous material in immediate work area.

   · Know and follow all SDMI safety and evacuation guidelines, policies & procedures.

   · Willingly participates in cross-training activities within the department for own professional growth in order to contribute to the overall function of SDMI.

   · Assume responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.

   · Demonstrate punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.

   · Take full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.

   · Communicate effectively when follow up is needed.

   · May be required to work at other facilities if needed.

   · Other duties as assigned.

   All Employees agree to comply with all privacy and security standards as set out by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as outlined by my employer. I will make every effort to protect our patient’s health information and confidentiality as well as abide by all aspect of Public Law 104-191. I will treat all information received in the course of my employment with SDMI, which relates to the patients of the provider, as confidential and privileged information and will not disclose information regarding SDMI’s patients to any person or entity, other than as necessary to perform my job, and as permitted under SDMI’s HIPAA policies. I will safeguard my computer password and will not post it in a public place, such as the computer monitor or a place where it will be easily lost, such as on my nametag. (Initials _____)

   THE ESSENTIAL ELEMENTS OF THE POSITION REFLECT THE MAJOR DUTIES CONSIDERED NECESSARY TO DESCRIBE PRINCIPAL FUNCTIONS OF THE POSTION AND SHALL NOT BE CONSTRUED AS A DETAILED DESCRIPTION OF ALL OF THE WORK REQUIREMENTS THAT MAY BE INHERET IN THE POSITION.

   N (Not Applicable)

   Activity is not applicable to this occupation.

   O (Occasionally)

   Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

   F (Frequently)

   Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

   C (Constantly)

   Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

   Physical Abilities

   Lift/ Carry

   Stand

   O (Occasionally)

   10 lbs or less

   O (Occasionally)

   Walk

   O (Occasionally)

   11-20 lbs

   O (Occasionally)

   Sit

   C (Constantly)

   21-50 lbs

   N (Not Applicable)

   Handling/Fingering

   O (Occasionally)

   51-100 lbs

   N (Not Applicable)

   Reach Outward

   O (Occasionally)

   Over 100 lbs

   N (Not Applicable)

   Reach Above Shoulder

   O (Occasionally)

   Push / Pull

   Climb

   N (Not Applicable)

   12 lbs or less

   O (Occasionally)

   Crawl

   N (Not Applicable)

   13-25 lbs

   O (Occasionally)

   Squat or Kneel

   O (Occasionally)

   26-40 lbs

   N (Not Applicable)

   Bend

   O (Occasionally)

   41-100 lbs

   N (Not Applicable

   
   

   STEINBERG DIAGNOTIC MEDICAL IMAGING EXPRESSLY RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THIS JOB DESCRIPTION AT ANY TIME.

   I acknowledge and understand that:

   • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

   • I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.

   • Job duties, tasks, work hours and work requirements may be changed at any time.

   • Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Steinberg Diagnostic Medical Imaging.

   • I must pass a background check and have no CMS disqualifying events.

   I have read and understand this job description.

   
   
   

   ___________________________________________ ______________________

   Print Name/ Employee Signature Date

   
   

   
   

   
   

   
   

   
   

   Copy this example

   

5. Post your job

   There are a few common ways to find front desk workers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your front desk worker job on Zippia to find and recruit front desk worker candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit front desk workers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front desk worker

   Once you've decided on a perfect front desk worker candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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