How To Become A Front Line Agent: What It Is and Career Path

What is a front line agent and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a front line agent. For example, did you know that they make an average of $16.2 an hour? That's $33,693 a year! Between 2018 and 2028, the career is expected to grow 6% and produce 32,900 job opportunities across the U.S.

ScoreFront Line AgentUS Average

Salary

2.6

Avg. Salary $33,693

Avg. Salary $59,228

Stability level

6.8

Growth rate 6%

Growth rate 0.3%

Diversity

5.6

Race

American Indian and Alaska Native 0.15%

Asian 4.91%

Black or African American 9.41%

Hispanic or Latino 16.14%

Unknown 3.56%

White 65.83%

Gender

female 52.64%

male 47.36%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

6.8

Stress level is high

7.1 - high

Complexity level

8.9

Complexity level is advanced

7 - challenging

Work life balance

6.1

Work life balance is fair

6.4 - fair

Key steps to become a front line agent

Explore front line agent education requirements

Most common front line agent degrees

Bachelor's

48.9 %

Associate

20.9 %

High School Diploma

19.7 %

Start to develop specific front line agent skills

Skills	Percentages
Quality Customer Service	21.51%
Insurance Products	20.32%
Inbound Calls	12.13%
Technical Assistance	6.03%
Life Insurance	4.35%

Complete relevant front line agent training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New front line agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front line agent based on U.S. Bureau of Labor Statistics data and data from real front line agent resumes.

Research front line agent duties and responsibilities

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Answer incoming calls to troubleshoot and assist the client in repairing their lap top computers.
Sell home, auto, life, long term care insurance as well as annuities.
Offer home, auto, life and annuities to AAA members, through networking and prospecting.

Prepare your front line agent resume

When your background is strong enough, you can start writing your front line agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front line agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable front line agent resume templates

Build a professional front line agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your front line agent resume.