How to hire a front services agent

How to hire a front services agent, step by step

Here's a step-by-step front services agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front services agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front services agent
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the front services agent you need to hire. Certain front services agent roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a front services agent to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a front services agent that fits the bill.

   Here's a comparison of front services agent salaries for various roles:

   Type of Front Services Agent	Description	Hourly rate
   Front Services Agent		$13-20
   Valet Attendant	A valet attendant is an employee who is responsible for parking and retrieving vehicles of guests who visit an establishment. Since they are the first person that guests encounter, valet attendants must aim to make good first impressions through acknowledgment and pleasant exchange... Show more	$10-17
   Parking Attendant	A parking attendant's role is to manage the parking and traffic operations within a particular property or establishment. Their primary responsibility is to assist clients in their vehicles as they move and navigate, ensuring order and safety in the parking lot or garage... Show more	$9-16

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service

   Responsibilities:

   • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
   • Create up-to-date contact sheets and binders for the call-center work stations to ensure quick access to current information by all agents.
   • Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
   • Construct and efficiently maintain daily confidential business reports for Marriott.

3. Make a budget

   Including a salary range in your front services agent job description is one of the best ways to attract top talent. A front services agent can vary based on:

   • Location. For example, front services agents' average salary in indiana is 38% less than in massachusetts.
   • Seniority. Entry-level front services agents 33% less than senior-level front services agents.
   • Certifications. A front services agent with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a front services agent's salary.

   Average front services agent salary

   $16.79hourly

   $34,929 yearly

   ---

   Entry-level front services agent salary

   $28,000 yearly salary

   Updated December 23, 2025

4. Writing a front services agent job description

   A job description for a front services agent role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a front services agent job description:

   Front services agent job description example

   The Gallery Host creates the brand-specific experience (i.e. Hyatt) for our guests by offering guests a larger than home experience with welcoming helpful and exceptional service while maintaining a clean comfortable and inviting environment.
   QUALIFICATIONS:
   
   + A minimum of one month of related experience; or equivalent combination of training and experience.
   
   + Previous customer service experience in a hotel or related field preferred.
   
   + Requires strong ability to read write and speak the English language.
   
   + Ability to learn quickly and work in fast paced position with constant guest interaction
   
   + Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel.
   
   + Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
   
   + Ability to multi-task.
   
   + Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
   
   + Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
   
   + Knowledge of and ability to appropriately interpret and follow policies and procedures.
   
   + Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.
   
   + Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written.
   
   + Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
   
   JOB RESPONSIBILITIES:
   
   + Assist guests with check in and check out processes (verifying registration address and credit information balancing bank posting charges). Go above and beyond to provide assistance i.e. assist with luggage coffee directions wake up calls future reservations etc.
   
   + Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services courteously and efficiently informs guests of hotel services features and room amenities.
   
   + Answer hotel telephones courteously and efficiently following brand-specific standards.
   
   + Prepare set up stock take down clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
   
   + Assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner. Use suggestive selling techniques. Maintain a clean organized environment for guests by clearing tables during service.
   
   + Follow brand-specific operational policies and procedures including those for cash and credit card handling safety and security and all other policies procedures and standards to ensure we can consistently exceed the guests' expectations.
   
   + Other duties as assigned.
   
   Ideally located 10 minutes from the Boise Airport and downtown Boise, Hyatt Place Boise/Towne Square Mall is within walking distance of 23 restaurants, and close to many fun attractions and family activities, like Bogus Basin Ski Resort and Roaring Springs Water Park. Guests can enjoy a day of shopping at Towne Square Mall or take a short drive to downtown to explore the eclectic mix of boutiques, galleries, and gift stores.
   
   As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
   
   After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
   
   + Now offering Daily Pay! Ask your Recruiter for more details
   
   + Medical, Dental, and Vision Coverage
   
   + Short-Term and Long-Term Disability Income
   
   + Term Life and AD&D Insurance
   
   + Paid Time Off
   
   + Employee Assistance Program
   
   + 401k Retirement Plan
   
   
   Full-Time/Part-Time: Full-Time
   
   Street: 925 N Milwaukee St
   
   Post End Date: 11/11/2022

   Copy this example

   

5. Post your job

   To find front services agents for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any front services agents they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level front services agents with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your front services agent job on Zippia to find and recruit front services agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit front services agents, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front services agent

   Once you've selected the best front services agent candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a front services agent?