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Game farm supervisor skills for your resume and career
15 game farm supervisor skills for your resume and career
1. Guest Service
- Manage team members assuring they are in proper uniform, while giving professional and exceptional guest service.
- Provide superior guest service and develop quality players through personal interaction and relationshipmarketing.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided exemplary customer service and displayed professionalism in handling difficult situations.
- Supervised games, ordered stock, hung stock, took inventory daily, customer service.
3. Cash Handling
- Cash handling/securing it for transportation.
- Trained associates on cash handling, game operation, and salesmanship.
4. Excellent Guest
- Provide excellent guest relations in a fast paced environment.
- Promote an atmosphere of excellent guest service.
5. Game Operations
- Monitored game operations, ensuring house rules are followed and employees provide prompt service.
- Executed daily operations of ticket sales and game operations.
6. Guest Complaints
- Listen to and resolve guest complaints regarding services, products, or personnel.
- Handled guest complaints, maintaining a positive dining experience for all rest.
7. Performance Reviews
Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.
- Managed and developed a staff of 20-30 dealers, provided developmental training and quarterly performance reviews.
- Presented employee performance reviews and helped employees understand the direction they need to take for advancements.
8. Customer Complaints
- Responded to customer complaints regarding lottery tickets, retailers, gaming system or prize payments.
- Resolved customer complaints; ensure all games were conducted properly.
9. Federal Regulations
Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.
- Monitor game operations to ensure that house rules are followed, that tribal, state and federal regulations are adhered to.
- Monitor game operations to ensure procedures are in compliance with house rules as well as state and federal regulations.
10. Performance Evaluations
Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.
- Respond to employee grievances relating to performance evaluations and disciplinary action taken.
- Generate and address performance evaluations and disciplinary action when necessary.
11. Monetary Transactions
- Performed paperwork required for monetary transactions to determine the profits each game made per day.
- Perform paperwork required for daily monetary transactions & record accuracy of pay-offs to players.
12. Inventory Control
- Inventory control and record keeping duties as necessary.
13. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Performed casino floor duties as necessary.
- Work in and monitor an assigned area on the casino floor where slot machines are located.
14. Customer Relations
- Direct contact with guests in active customer relations to insure maximum customer satisfaction and memorable experience.
- Promote positive customer relations while providing a delightful gaming experience.
15. Game Rules
- Explain the rules of the game and observe game play to ensure all game rules are followed.
- Educated customers and co-workers on game rules and mathematical probabilities of various wagers.
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List of game farm supervisor skills to add to your resume

The most important skills for a game farm supervisor resume and required skills for a game farm supervisor to have include:
- Guest Service
- Customer Service
- Cash Handling
- Excellent Guest
- Game Operations
- Guest Complaints
- Performance Reviews
- Customer Complaints
- Federal Regulations
- Performance Evaluations
- Monetary Transactions
- Inventory Control
- Casino Floor
- Customer Relations
- Game Rules
- Cash Control
- Customer Issues
Updated January 8, 2025