Garden center associate job description

1. Answer phones and handle calls in a timely and professional manner including but not limited to entering orders, confirming prices, projecting shipping costs and delivery times and processing price quotes and invoice requests.

2. Process mail, fax and Internet orders daily, reading purchase orders to follow through on all customer requests such as special shipping requirements, MSDS requests, copies of invoices etc.

3. Conduct a thorough search of proper account and account history. Update accounts to include current and accurate customer and contact information.

1. Inform customers of any discrepancies on orders including backordered or discontinued items, price changes, product changes, etc.

1. Resolve holds in a timely manner by using various attempts of contact. Print and balance check report each day checks are entered. Bring difficult or pending issues to Team Leaders or Training Coordinators attention.

1. Offer targeted upsell items, make recommendation to customers on new items, substitute and other specials.

1. Become familiar with and examines new and existing products. Keep currents with all catalogs, special offers and order procedures.

1. Maintain “info book” including adding new procedures and replacing outdated procedures with new materials.

1. May serve as a back up to the Customer Service Department as needed.

1. Other duties as may be assigned by Manager.

Qualifications:

• H.S. Diploma or equivalent experience

• Previous telephone sales/service experience preferred

• Must be an effective and persuasive communicator

About Athleta

For the past 22 years, we've committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It's what we do best, and we're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we're strong, but together we're unstoppable.

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

* All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
* Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
* Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
* Promote loyalty by educating customers about our loyalty programs
* Leverage omni channel offerings to deliver a frictionless customer experience
* Support sales floor, fitting room, check out, and back of house processes, as required
* Courteous and responsive to internal/external request
* Exchange and verifies job related information to provide support

Who You Are

* Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
* Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
* Able to handle customer interactions and potential issues/concerns courteously and professionally
* Use basic information-gathering skills to solve problems
* Ability to learn procedural knowledge acquired through on- the-job training

Benefits at Athleta

* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).

A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
**What will I be doing?**

As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms
+ Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays
+ Greet guests in a friendly manner
+ Report maintenance deficiencies and items in need of repair
+ Stock and maintain supply rooms, as needed
+ Perform deep cleaning tasks and special projects \(for example: mattress flipping, furniture moves, etc\.\), as needed
+ Deliver guest requests and assist in cleaning guest rooms, as needed

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Housekeeping and Laundry_

**Title:** _Houseperson \- Hilton Garden Inn Bel Air_

**Location:** _null_


**EOE/AA/Disabled/Veterans**