Garden center manager job description

A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?

As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms
* Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays
* Greet guests in a friendly manner
* Report maintenance deficiencies and items in need of repair
* Stock and maintain supply rooms, as needed
* Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed
* Deliver guest requests and assist in cleaning guest rooms, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Department Manager is in a position of Management with supervision over assigned Department(s) and associates in said area. More detailed information and knowledge about products is required. Merchandising, pricing, inventory control and housekeeping within the Department(s) are performed daily. The ability to interact with Assistant Store Manager, Store Manager, Corporate personnel, and vendors is a must. Must be able to analyze departmental financial and inventory levels as well as maintain customer service level.
II. Essential Duties and Responsibilities

A. Must be familiar and in compliance with Stine Policies and Procedures

B. Maintain departmental inventories at desired levels for maximum turnover and profitability.

C. Display or arrange for the display of merchandise sold in assigned department(s).

D. Place orders for merchandise in assigned department, using forms and procedures that conform to policy.

E. Suggest new merchandise lines, new sales techniques, etc., to the manager and/or buying office.

F. Make price changes, by hand or mechanically, on merchandise according to price change sheets, invoices, price books, etc.

G. Settle customer claims or handle customer complaints.

H. Restock merchandise displays as they are depleted by customer purchases.

I. Participate in sales activities within assigned department(s).

J. Handle special orders for non-stock items.

K. Relieve as cashier.

L. Recommend items and services within assigned department(s) to advertise and promote.

M. Relay communications to employees from the manager and vice versa.

N. Handle the training and development of sales personnel in assigned department(s).

O. Prepare sales floor and sales personnel for anticipated increase in sales and customer traffic as a result of advertising and promotional activities.

P. Make, or order the making of, various departmental signs, promotional banners, etc., as needed.

Q. Shop or arrange for shopping of major competitors.

R. Handle orders for seasonal merchandise.

S. Make periodic reports on sales, stock levels, etc., to the store manager or buying office.

T. Adjust or plan for the adjustment of inventory levels in assigned department(s) to conform to sales, promotions, and other peaks and valleys in merchandise demands.

U. Check inventory at beginning and ending of sales.

V. Conduct or participate in the conducting of sales and store meetings for employees.

W. Estimate prices on outside jobs such as kitchen remodeling, carpet laying, etc.

The above duties are not intended, nor should they be considered, a complete list of responsibilities. Times may arise when additional responsibilities are given by management as business necessitates.

Job Requirements:

III. Qualifications

A. Education: Basic education which includes ability to competently read and write.

B. Training and Experience: Some experience in selling/serving customers and home improvement knowledge is desirable, as well as limited typing and supervisory skills, but not required.

C. Job Knowledge: Should have general knowledge of the building and home improvement industry.

D. Physical Demands: Work requires some physical effort; involves standing, walking, and medium lifting. Works in and out of air-conditioned environments as well as non-A/C controlled environments. (Important: This job is classified in the physical demands section of the job description [Form IV-31] as constant medium work and occasional heavy work. )

Other details

Pay Type Hourly

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