Your New Company and Role:
A fast-growing general contractor in Northern Virginia is hiring for a Data Center Director to lead and oversee a mission-critical portfolio across Northern Virginia. This role requires a strategic leader with deep expertise in data center construction and a proven track record of managing high-performing teams. This role is open to Senior Project Managers seeking career advancement into a true leadership role. Or a current executive level seeking a new challenge.
Key Responsibilities:
Provide executive-level leadership for multiple mission-critical projects within the region.
Drive operational excellence, safety, and quality across all phases of construction.
Develop and maintain strong client relationships, ensuring alignment with project goals and expectations.
Mentor and guide project teams, fostering a culture of collaboration and accountability.
Oversee budgets, schedules, and resource allocation to ensure successful project delivery.
Have active involvement in Business Development to help generate new clients across the Northern Virginia region.
What you'll need to succeed:
10+ years of construction experience with a general contractor, electrical or mechanical subcontractor, including leadership responsibilities of Project Management teams.
Mission-critical data center experience as a Senior Project Manager or current Director-level position working for an electrical or mechanical subcontractor or general contractor.
Strong understanding of complex Mission Critical systems in high-security, live environments.
Exceptional communication, negotiation, and leadership skills.
Ability to manage multiple projects simultaneously.
Live and can commute throughout Northern Virginia to project sites, as well as the HQ. Position is offering a hybrid 3/2 schedule however this individual needs to be local to the NoVA area.
Compensation and Benefits:
Base salary in the range of $185K - $225K.
Target annual bonus of 25% of your base salary.
Company vehicle / gas card.
ESOP Program
401K Plan with Company Match and Profit Sharing.
20+ days annual paid time off + floating holidays + company observed holidays.
Extensive healthcare insurance for single and family, HAS, FSA and disability coverage.
Interested? What to do now:
If you are interested in this Data Center Director position working for a Mission Critical General Contractor, and meet the requirements of the position, click ‘apply now' or call Scott Kinson directly on ************.
$185k-225k yearly 1d ago
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Insurance Specialist
Bankers Life 4.5
Nashville, TN job
Bankers Life , one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle and an opportunity to advance your career within a leadership role.
As an Insurance Professional, you will:
Build a client base by growing relationships with your network and providing guidance
Gain expertise through sponsored coursework and proprietary agent development training
Guide clients through important financial decisions using the latest software and our expansive product portfolio
Own your career by utilizing company sponsored leadership development programs to increase your potential for advancement to our mid or upper-level management roles
Build manage, and lead teams of Insurance Professionals
What makes a great Insurance Professional?
Strong relationship building and communication skills
Self-motivation to network and prospect for new clients, while demonstrating strong time management skills
A competitive and entrepreneurial spirit to achieve success both for yourself and others
The ability to present complicated concepts effectively
What we offer:
Highly competitive commission structure designed to grow with you
Passive income opportunities and bonus programs
Fully paid study programs for insurance licensing, SIE, Series 6, Series 63, CFP
Award-winning training - Bankers Life has been named as a Training Apex Award Winner for the twelfth consecutive year
Flexible in-office schedules once you complete your agent training
Progressive advancement opportunities
Retirement savings program and more
Bankers Life , a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes! Please visit our career site to learn more about our mission: ********************************
$31k-41k yearly est. 2d ago
Cardiology - Interventional Physician
Us Health Partners 4.5
Virginia job
Degree Required: MD or DO Board Eligible or Board Certified
Position: Full Time; Monday-Friday with group shared call coverage
Work Environment: Physician-led, independent group practice environment with ASC procedures and hospital rounding
Visa Sponsorship: No
Practice Highlights:
Join a family-like, well-established, and high-performing cardiology practice with an experienced administrative team with decades of community tenure
Dedicated clinical staff assigned to each physician
Be part of an innovative organization where advancing the field of cardiovascular medicine is at the core of what we do
Access advanced patient care technology through cutting-edge, hospital-grade imaging, diagnostic tools, and technology to support advanced cardiovascular care
Enjoy the advantages of a private practice environment with broad shared administrative services, enabling both practice growth and professional leadership development
Shared services in HR, marketing, compliance, IT, and payor negotiations
Benefits:
Market-competitive base compensation with a three-year salary guarantee
Ownership and leadership tracks available
Comprehensive benefits including: 4% 401(K) match, life, disability, medical, dental, vision, and Rx coverage
Paid malpractice insurance
Stipends for CME, medical license, and professional organization dues
Ability to be voted into and participate in USHP's Regional and National Clinical Governance Boards - influencing business decisions and policies locally and nationwide
Where You'll Live:
Diverse Landscapes:
From mountains to beaches, Virginia offers abundant outdoor recreation and scenic beauty.
Proximity to Major Cities
: Easy access to Washington, D.C., Baltimore, and Richmond for work, culture, and entertainment.
Strong Education Options
: Highly rated public and private schools, plus top colleges and universities.
Rich History & Culture
: Historic sites, museums, and vibrant arts communities abound throughout the state.
Family-Friendly Communities
: Safe neighborhoods, parks, and recreational activities make it ideal for families.
Where You'll Work:
Carient Heart & Vascular is a leading provider of comprehensive cardiovascular care in Northern Virginia, offering a full spectrum of services across eight convenient locations. With a team of 19 board-certified physicians and a dedicated group of advanced practice providers, Carient delivers state-of-the-art diagnostics and treatments in a patient-centered environment. Physicians at Carient are recognized as leaders in the field, with expertise spanning interventional cardiology, vascular surgery, clinical cardiac electrophysiology, nuclear cardiology, and cardio-oncology. Many have been named among the region's top cardiologists by Washingtonian and Northern Virginia Magazine. Carient is committed to advancing cardiovascular care through clinical research, education, and a collaborative approach to patient health.
Who You'll Work For:
US Health Partners (USHP) is a physician-led, national cardiovascular care and vascular surgery network committed to transforming heart health across the United States. With a team of over 800, USHP serves more than 525,000 patients across locations in 4 states, delivering best-in-class outcomes through excellence, innovation, and compassion. USHP is driven by a category-defining vision, advancing the future of cardiovascular care through collaborative care models and the adoption of cutting-edge technologies.
Through its strategic growth model, USHP provides capital, expertise, and access to a vast national network-enabling clinicians to retain clinical autonomy while accelerating practice expansion. Additionally, partners benefit from comprehensive operational support, including recruiting, payor contracting, finance, and marketing services that enhance both efficiency and patient care.
$155k-217k yearly est. 5d ago
Senior Analyst, Supply Chain Program Management
Asurion 4.0
Smyrna, TN job
Senior Analyst, SCM Channel Management
PURPOSE AND DESCRIPTION
The Senior Analyst, Supply Chain Channel Management, will be assigned to specific client accounts and will be responsible for using data and inputs from the supply chain team to complete financial and operational analysis and provide recommendations on options that will help the team define the best path forward when it comes to achieving program targets.
Depending on the project or recommendation, this person will also be responsible for keeping track of targets and deadlines to make sure we deliver new or different capabilities on time and on budget (with leadership oversight).
The successful candidate must possess strong financial, analytical, problem solving, and basic project management skills, as well as be able to work cross-functionally with Asurion finance and supply chain stakeholders. A strong sense of curiosity and ability to question “why something is as it is” is paramount.
ESSENTIAL FUNCTIONS
Program Decision Making
Build financial models in excel and use that data to make recommendations to the business about the best path forward.
Understand financial modeling built by others to understand and communicate downstream business impacts to various levels within the organization.
Validate complex financial models to make sure inputs align with business KPIs and capabilities.
Provide inputs into pricing exercises, as directed by leadership. These inputs will be gathered from dashboards or analysis from multiple sources but will potentially need to be adjusted to address each pricing exercise.
This person will work with their leader to create compelling material and commentary for use in presentations to explain financial findings, business cases, and monthly results/priorities.
Performance Tracking and Monitoring
Monitor and explain changes in program KPIs. This will require cross-functional work with the supply chain teams to understand root causes of issues as well as articulating what the team is doing to address the issues.
Understand financial impact of movements in KPIs to help prioritize work for self and to know when it is important to do more research on KPI trends.
Understand and document supply chain processes and guiding principles. This will help identify process gaps, similarities and differences by program that may need to be standardized and identify potential areas to explore for initiative savings.
Serve as an inspector in forums such as the WPM and initiative meeting, asking critical questions about impacts to metrics and questioning “why something is as it is.”
Program Communication
Working with supply chain team and finance, coordinate flow of information and assimilate data necessary to prepare required weekly and monthly dashboarding and presentations that will be used in meetings.
Speak to portions of program performance and metrics in standard weekly and monthly forums such as the MBR.
Serve as a key business connection between supply chain, finance, and Program Management, communicating changes, trends, and forecast inputs to both groups to keep our financial projections and business cases as updated and aligned as possible.
Issue Management
In a complex and dynamic business such as ours, things break and exceptions arise. When alerted by leaders across supply chain of an event that requires research, this person will work with the supply chain team to identify what happened and what we may need to do to fix it.
Identify root causes of issues and push the supply chain team to fix processes in sustainable ways.
Project Management
Help leaders collect inputs or status updates from members of the project team as requested.
Work with leadership to pull together project plan timelines, deliverables, and owners.
Other duties as assigned
MINIMUM REQUIREMENTS
Skills/Knowledge:
Bachelor's degree and 2-4 years of experience in finance, Accounting, or Project management required.
If experience falls outside of these disciplines, then candidate must demonstrate cross-functional work experience across multiple business functions that gives them financial/project management exposure.
Experience in financial excel modeling, especially operations FP&A
Systems aptitude
The ability to develop complex formulas, perform calculations and demonstrate how data was derived
Experience with financial or analytical scenario analysis with complex data sets.
The ability to create reports, dashboards and financial records
Demonstrated ability to collect and organize data to help frame problems and possible solutions.
Position requires a strong verbal & written communication skill set and the ability to communicate well with all levels of management as well as across various disciplines
A self-directed individual with a strong ability to manage ambiguity and who adapts readily and easily to changes in priorities and business conditions
Ability to excel in an open, flexible, results-oriented, performance-based environment
Ability to maintain multiple/overlapping deadlines and deliver in a timely fashion
This role is primarily based in the Nashville area. The ability to be in the office at least 3 days per week is required.
$62k-87k yearly est. 2d ago
Tester
Capital Technology Information Services 4.1
Reston, VA job
Role Description/Responsibilities:
Provide expertise in the planning, constructing and execution of test scripts. Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives. Ensure all testing results are easily accessible and understandable. Track defects to closure and keep defect repository up-to-date.
While driving quality in our solutions they provide deep expertise in planning, constructing and executing test scripts. They demonstrate the ability to cope with growing complexity and creativity in design by thinking outside the box to determine the best way a test can be performed. Applying both business and functional knowledge, they develop end-to-end testing strategies through the use of quality processes and methodologies. They are able to document testing processes, clearly communicating findings, and what the specific testing efforts accomplished.
Required Skills:
Testing for Agile, P1 - Novice
Test Automation Strategy, P0 - Trained
Desired Skills:
· Document Management Tools, P0 - Trained
All candidates should have:
• Proven ability to work independently and as a team member
• Good organizational, multi-tasking, and time-management skills
• Eligibility to receive Federal Public Trust clearance
• Established residency in the US for at least 3 of the last 5 years.
• Candidates must be local to the Washington, D.C. Metro/Northern VA area - travel will not be reimbursed.
• Completed Background Investigation in accordance with Section 8.3 of your Subcontract Agreement prior to start of work.
$68k-118k yearly est. Auto-Apply 60d+ ago
Assistant Project Manager
Hays 4.8
Richmond, VA job
Interiors APM Role
Your new company
Seeking to hire a Construction Assistant Project Manager to work on an excellent variety of mixed commercial construction projects in the Richmond, VA area. Projects are Commercial Construction and focused on interior fit-out and renovation projects up to $20M.
This is a permanent, long-term career position with a genuine career path to a senior leadership position on offer. If you are looking to join a company that can offer you the chance to work on high-profile projects providing job security, this is a position for you to apply to!
Your new role
As a Construction Assistant Project Manager in their interior's construction department, you will be site-based working alongside an established and successful field and project management. You will be reporting into a Project Manager. If you are passionate about people leadership, there is the opportunity here to lead a team. You will be working on commercial interiors projects in the range of $1M - $20M
What you'll need to succeed
3-4 years of Construction experience working for a commercial construction general contractor demonstrating progressive growth in responsibilities.
Commercial Construction interior or renovation experience/interest can come from any market sector of experience within commercial.
This is an on-site position in Richmond 5 days a week.
What you'll get in return
Base salary in the range of $95k - $115k a year
Yearly bonus in the 10%-40% range based on performance.
Enrollment into the company Profit Sharing Plan.
Company paid healthcare, dental and vision plans including family.
401k Plan with a company match up to 6%
Genuine career paths available to a Senior Project Manager, and beyond!
$95k-115k yearly 3d ago
Operations Expert
Express 4.2
Tennessee job
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at *************** and ****************
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name Nashville Outlets Responsibilities
Express is seeking a Retail Operations Expert to join our team.
The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.
Key Responsibilities
Providing coaching and training for stockroom associates as needed.
Process shipping and receiving orders according to Express time and efficiency standards.
Replenish product as needed.
Process freight and sensor product.
Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
Coordinate product pricing and markdowns.
Provide check-out support to customers as needed.
Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
Share information on product, promotions, and loyalty programs.
Assist Sales Associates during onboarding and training.
Assist with product launches changes according to company SOP.
Assist customers as needed on the sales floor with locating product and/or online orders
Deliver on all aspects of the customer experience model.
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience 0 - 2 relevant job experience - minimum 6 months
Meets defined availability criteria, including nights, weekends and non-business hours
Proficient in use of technology (iPad, registers)
Critical Skills & Attributes
Demonstrates strong customer service skills
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team
Ability to multitask and handle multiple customers and/or processes at once
Benefits and Compensation
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Closing
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call ************** and say 'Associate Relations' or send an e-mail to ****************************** and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
$55k-105k yearly est. Auto-Apply 6d ago
Airport Customer Service Supervisor
GAT 3.8
Memphis, TN job
GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline Customer Service
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$29k-40k yearly est. 14d ago
SHEQ Advisor
M Group Services 4.5
Suffolk, VA job
* Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career; with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we're enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
This role will be within our Fixed networks team, you'll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.
Want to come and be a part of it?
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
What will you be doing?
We are looking for someone who understands safety, health, environment and quality. You will work across Suffolk. You will support teams and help with our new business acquisition. You will help people follow rules and keep work safe.
You must have a NEBOSH qualification. You must hold a UK driving licence. You must have worked in utilities or telecoms. If you have worked in both, that helps.
You will visit sites and look at how things are done. You will help improve ways of working. You will share what you find and help others learn. You will be part of a team that is growing.
This role is for someone who wants to make a difference. You will help keep people safe and support change.
What you'll bring?
In the role of a SHEQ Advisor, you will bring a wealth of skills and experience, including a strong understanding of safety, health, environment, and quality standards. Your expertise in risk assessment, incident investigation, and compliance will be crucial. You should have excellent communication skills, the ability to work collaboratively, and a proactive approach to problem-solving. Your dedication to continuous improvement and your ability to adapt to changing regulations will ensure the highest standards are maintained.
What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
* Matched or contributory pension scheme
* Online GP service, 24 hours a day, 365 days a year
* Employee assistance programme
* My Rewards portal, access to 1000's of retail discounts
* Life assurance
* Cycle to work, salary finance and give as you earn schemes
* Enhanced maternity, paternity leave and adoption leave
* Reward and recognition scheme
In addition, this role offers;
* Company car and fuel card with a range of EV and hybrid vehicles to choose from
* Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
* Discretionary bonus scheme
* 25 days annual leave plus bank holidays
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupT INDSTA #LI-AJ2
* .
$71k-116k yearly est. 32d ago
Physician / Cardiology / Virginia / Permanent / Cardiology Physician
Us Health Partners 4.5
Virginia job
Degree
Required:
MD
or
DO
Board
Eligible
or
Board
Certified
Full
Time;
Monday-Friday
with
group
shared
call
coverage
Work
Environment:
Physician-led,
independent
group
practice
environment
with
ASC
procedures
and
hospital
rounding
Visa
Sponsorship:
No
Practice
Highlights: Join a family-like, well-established, and high-performing cardiology practice with an experienced administrative team with decades of community tenure Dedicated clinical staff assigned to each physic
$158k-226k yearly est. 6d ago
Client Relationship Manager
Sun Life Financial 4.6
Nashville, TN job
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.
The opportunity: As a Client Relationship Manager (CRM), you'll be responsible for the overall relationship and financial management of a portfolio of Health & Risk Solutions (H&RS) clients, brokers, and third-party administrators (TPAs). This key strategic role focuses on building internal and external partnerships that drive long-term growth and persistency.
You'll work directly with Implementation Consultants (ICs), Client Success Specialists (CSSs), and Stop Loss Specialists (SLS) to manage prospect, sold case, and renewal inventory. We're looking for someone who can make expert recommendations, find creative solutions to client problems, and bring them to resolution.
How you will contribute:
* Establish and maintain excellent working relationships with both internal and external partners
* Partner with ICs to ensure seamless implementations, proactively addressing questions and concerns
* Conduct consistent, proactive education and outreach communication with external partners
* Assess, clarify, and validate customer needs, proposing innovative solutions to address unique challenges
* Demonstrate success in negotiation, persuasion, and solutions-based service across departments
* Oversee issue resolution, identify root causes, and participate in creating solutions
* Manage the ongoing lifecycle and renewal process for your assigned block of business
* Handle escalated service issues from SLS, providing creative alternatives to enhance client experience
* Collaborate with Sun Life Financial personnel to meet client expectations and growth objectives
* Maintain in-depth knowledge of H&RS products, services, processes, and the self-insured competitive landscape
* Act as a liaison between the home office and the Distribution team
* Use Salesforce to manage business and document all relevant customer and broker activities
* Participate in developing CRM team processes, suggesting efficiency improvements using CI Tools
* Partner with CRE on projects representing the Client Success Organization
What you will bring with you:
* Ability to work with a diverse range of people.
* Bachelor's degree and/or 1-3 years of Group, Stop Loss, and Self-Funded insurance experience (preferred)
* Exceptional communication skills and strong relationship-building abilities
* Proven success in negotiation, persuasion, and solutions-based service
* Strong record of effective customer service
* Excellent organizational and prioritization skills
* Ability to work in a fast-paced environment, managing multiple priorities
* Critical thinking skills and autonomous work capability
* Proficiency in Microsoft Office suite, especially Excel
* Experience with CRM tools, particularly Salesforce
* Strong presentation and interpersonal skills
* Effective listening and note-taking abilities
* Results-oriented mindset and superior collaboration skills
Salary:
$63,000-$94,500
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Category:
Sales - Client Relationship Management
Posting End Date:
29/01/2026
$63k-94.5k yearly Auto-Apply 2d ago
1099 Adjuster Apply Here!
Capstone ISG Inc. 3.7
Virginia Beach, VA job
Job DescriptionDescription:
Capstone ISG is one of the nation's fastest growing Independent Adjustment firms. As we continue to grow our business, we look for people who offer inspiration and innovation, as well as have an internal drive for results. Our team members are focused on customer service and are dedicated to making Capstone a fun and rewarding place to work. We are currently accepting applications for independent (1099) property adjusters in the locations below. Other locations may be considered.
Louisville, KYPIttsburgh, PAEastern Shore, MDMinneapolis, MNMemphis, TNNorthern New JerseyFlorence, SC
This is a contract (1099) position.
· Conducts prompt, thorough and fair investigations by obtaining relevant facts to determine coverage, origin, and extent of loss.
· Documents damage and prepares written estimates using Xactimate software.
· Keeps the client and the insured informed about the claim status with clear, timely and accurate written/oral communication.
Requirements:
2+ years handling property insurance claims required
Candidate must have an active Xactimate account
Can handle partial and full assignments
Commercial and personal lines experience preferred
A qualified candidate must have their own transportation, equipment and software
Good writing and technology skills
$44k-59k yearly est. 6d ago
Underwriting Support Specialist
Markel 4.8
Richmond, VA job
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis.
Job Responsibilities
Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
Education
Bachelor's degree preferred.
Work Experience/Skill Sets
1-3 years of insurance industry experience in underwriting support, claims, operations, or a similar role.
Demonstrated experience handling complex tasks with minimal oversight.
Experience communicating with agents/brokers and managing time-sensitive underwriting items.
Excellent oral and written communication and organizational skills
Ability to multi-task in fast-paced environment.
Ability to work independently and within a team.
Ability to follow process and attention to details.
Willingness to work toward insurance designation (AINS)
Intermediate level of proficiency in MS Word and Excel.
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
#LI-Hybrid
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better
We enjoy the everyday | We think further
What's in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to ***********************.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the ***********************.
No agencies please.
$51k-61k yearly est. Auto-Apply 55d ago
Merchandise Processing Associate
Jackson 4.6
Jackson, TN job
2032 N Highland Ave, Jackson, TN 38305
Classification: Non-Exempt
Reports to: Production Supervisor
Our company is a long term family run retailer that believes in the values of helping others. We do that not only by working with local charities to generate revenues for their organizations, but also minimizing the millions of pounds of used goods that needlessly end up in landfills instead of the recycled alternatives.
So stop working just a job, and join our team that serves a purpose in its work. Our leadership team is working every day to improve the culture, operations and methods of our company in an innovative and meaningful way.
Monday to Friday work schedule, limited weekend work
Day shift
PTO/Vacation available
Medical/Dental/Vision/Life/Illness
401K
Employee Shopping Discount
Looking for motivated individuals that appreciate a well-structured, fast paced work environment that rewards those that exceeds standards and quotas! Is that you?
Responsibilities for the Processing Associate include some of the following functions:
Loading and unloading carts
Inspecting clothes, linens, accessories and household goods
Classifying items based upon manufacturer, quality and condition levels.
Cleaning and preparing items for the sales floor
Sorting and pricing products
Tagging and rolling items to the sales floor
Consolidating goods and operating baling equipment
Prepping and organizing products for shipping
Packaging finished products and preparing them for shipping
Keeping work area neat and clean
Working safely and efficiently
Qualifications:
Strong work ethic
Able to understand and meet company policies, procedures and quotas
Track and record processing results to report to Production Supervisor
Demonstrated ability to multitask work assignments.
Enjoys a fast paced work environment
Physical Requirements
Lifting and carrying 20 lbs.
Reaching overhead 20% of time
Pushing and pulling 4-6 lbs. of force (to push/pull up to 100 lbs. rolling rack)
Pushing and pulling 50% of time
Standing 100% of time
Repetitive use of hands 70% of time
Bending and crouching 20% of time
Grasping items with hands 100% of time
Working Conditions:
Exposure to periodic temperature fluctuations
Exposure to dust
Flexibility with schedule based up store needs and sale days
May be required to perform in an alternate role at the request of the supervisor
Education:
High School Degree, GED or equivalent work experiences.
$32k-39k yearly est. 60d+ ago
Benefit Counselor/Enroller (UNIONS) - Per diem, Memphis, TN
Employee Family Protection 3.7
Memphis, TN job
The Benefit Counselor educates union members about voluntary benefit plans, communicates available programs to eligible members, and members in elected benefits through various enrollment platforms. The position offers a flexible schedule, paid travel, training, and a per day contract rate.
Essential Functions:
1. Actively participate in case, enrollment, product, and systems training. Through face-to-face, telephonic Benefit Center, and/or web, educate union members about benefit programs. Communicate available benefit programs to eligible members.
2. Enroll members in elected programs through web site and/or electronic enrollment system.
3. Accurately and thoroughly complete and submit all applications in compliance with data entry and data privacy policies and regulations.
4. Conduct all business and actions according to highest possible standards or professional conduct. Maintain confidences and protect confidential and proprietary information obtained in the course of employment.
Requirements
Educational Requirements:
High school diploma required.
Active state life and health insurance license required.
Experience Requirements:
Insurance background and/or voluntary benefits experience strongly preferred.
Computer skills, including experience with and knowledge of, Microsoft Word, Excel, and Outlook; Internet Explorer; Adobe Acrobat; databases; and web-based contact management systems.
Ability to think critically and act logically to evaluate situations, solve problems and make recommendations.
Reliable, professional, attention to detail, able to work with diverse group of clients and staff, ability to work in fast-paced team environment, and flexibility to manage changing parameters and timelines.
Develop and maintain positive relationships with and provide excellent customer service to all.
$52k-80k yearly est. 60d+ ago
Data Analyst, II - Information Security Metrics and Reporting
Unum Group 4.4
Chattanooga, TN job
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we're excited about what's next. Join us.
General Summary:The Information Security Metrics and Quality Data Analyst is responsible for simple to moderately complex data profiling, analysis and mapping with little to no oversight and exhibits a mastery of the tools and technical skillset subject matter expertise with data organization and visualization supporting information security (cyber security) risks and operations. This candidate works closely with Security Analysts, Security Engineers, Project Managers, and Global Information Security leadership. They deliver to high quality KRI/KPI and are able to accurately estimate work required to deliver on their responsibilities. They use critical thinking skills applied to data analysis in order to advance the delivery and maintenance of information security KRI and KPI.
Job Specifications
Bachelors Degree preferred, and/or equivalent experience
4+ years experience with demonstrated success at the Data Analyst 1 level or equivalent experience
Mastery of data profiling and analysis concepts, including data anomalies, data mapping activities.
Mastery of data modeling concepts
Mastery of PowerBI data modeling and visualization development
Clearly demonstrates data analytical ability and critical thinking skills
Ability to manage multiple tasks by paying close attention to detail
Ability to work as part of a team and interact effectively with others
Ability to embrace change, adapt to the unexpected, and focus energies, people, and solutions on practical and positive results
Takes an innovative approach to problem solving
Strong communications skills
Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
Principal Duties and Responsibilities
Responsible for data profiling and analysis to evaluate data sources to determine the best source for business information.
Responsible for source to target data mapping specifications (e.g. source to target can be from one DBMS table to another DBMS table, from a DBMS table into a canonical message structure, etc.)
Design simple to moderately complex, flexible data models (conceptual and logical) and visualizations through collaborations with analysts, engineers, and leadership. Leads sizing and estimation activities within the agile team.
Create/Capture documentation (metadata) that is up-to-date.
Collaborate with the test engineers to perform data validation and testing activities as appropriate.
Develop and maintain knowledge of information security practices and the insurance industry.
Develop and maintain knowledge of information security-owned and other relevant data sources.
Adhere to approved architectural standards.
Uses critical thinking skills to recommend and implement data management practices that advance business value.
Thinks with the mind of the end customer at all times, ensuring solutions seek to improve the customer experience and delight their customers.
#LI-TO1
#LI-MULTI
IN4
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$73,300.00-$150,500.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
$73.3k-150.5k yearly Auto-Apply 7d ago
Senior ITSM Problem & Major Incident Manager
Markel Corporation 4.8
Richmond, VA job
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
Looking for a role that will have a meaningful impact in IT?
We are looking for an individual to proactively manage incidents and problems across our IT environment.
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Job Location: Hybrid work arrangement based in Richmond, VA
The opportunity:
We're seeking a seasoned Senior ITSM Problem/Major Incident Manager to join our dynamic IT Service Management team! In this role, you'll spearhead root cause analysis and resolution of IT incidents, prevent recurring issues, and ensure smooth management of incidents and problems across our IT landscape. You'll work closely with cross-functional teams to tackle underlying issues that affect service performance and availability. You'll be part of an on-call rota, ready to jump into action whenever needed
What you'll be doing:
* Responding to Major Incidents and initiating/orchestrating teams to restore service.
* Lead efforts to identify, categorize, and prioritize problems based on incident data, proactively investigating recurring issues that affect the IT environment.
* Owning the problem management process and delivering a roadmap of improvements.
* Facilitate root cause analysis (RCA) meetings and post-incident reviews with stakeholders to uncover the underlying cause of critical incidents and determine appropriate corrective actions.
* Collaborate with IT teams, including infrastructure, application support, and vendors, to ensure problems are diagnosed, documented, and resolved in a timely and effective manner.
* Implement strategies and proactive measures to prevent recurring issues and minimize the impact of incidents on business operations.
* Track and report problem management data insights, including time to resolution, problem recurrence rates, and SLA adherence. Provide regular reports on problem management performance to key stakeholders as well as representing problems in the weekly operations forum.
* Work closely with Incident, Change, and Service Managers to ensure that problem management activities align with broader IT Service Management processes and contribute to overall service improvement.
* Provide clear, timely updates to stakeholders regarding the status of ongoing problem investigations and corrective actions.
Our must-haves:
* Experienced at running Major Incident Calls and being part of an on-call rota
* Experience in owning a problem management process and delivering on improvements.
* Bachelor's degree in information technology, Computer Science, or a related field preferred.
* Minimum of 5 years of experience in IT Service Management, with a focus on Problem Management, Incident Management, or Service Operations.
* ITIL v3 or ITIL 4 Foundation certification is preferred; advanced ITIL certifications (e.g., ITIL Practitioner, Problem Management) are a plus.
* Strong understanding of IT infrastructure, cloud services, application support, and the relationships between configuration items (CIs).
* Demonstrated ability to conduct in-depth root cause analysis and develop effective problem resolutions.
* Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
* Proven ability to lead cross-functional teams and influence without direct authority.
* Strong analytical and critical-thinking skills with the ability to make sound decisions under pressure.
* Experience in service management tooling (e.g., ServiceNow, BMC Remedy)
#LI-Hybrid
#DEIB
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better
We enjoy the everyday | We think further
What's in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
* All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
* All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
* All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to ***********************.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the ***********************.
No agencies please.
$88k-112k yearly est. Auto-Apply 6d ago
Distribution Command Center Analyst
Jackson National Life Distributors 4.3
Nashville, TN job
If you are an internal associate, please login to Workday and apply through Jobs Hub.
Job PurposeThe Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional priorities, and volume to resource ratios in conjunction with Sales Desk management to promote Sales Desk success and efficiency. This position participates in the development, implementation, and on-going operation of complex monitoring systems within the Sales Desk to ensure the health and performance of business processes within the team.Essential Responsibilities
Develops, documents, and implements standardized best practices across all workforce functional areas including capacity planning, forecasting, and scheduling.
Analyzes historical trends, current inbound and outbound call patterns, and marketing initiatives to develop volume and staffing projections and forecasts for all interaction types.
Monitors traffic and associate adherence to ensure proper coverage; acts as a single point of contact for all schedule adjustments; fields vacation requests, adjusts staffing using variable time off as needs arise, and schedules all off-phone events and activities.
Manages the back-end administration for system applications in the contact center.
Creates and publishes intraday, daily, weekly, and monthly reports; keeps stakeholders well informed of upcoming challenges and mitigation plans.
Coordinates with business partners such as Telecom, Training & Development, and Sales Leadership to maintain a holistic picture of daily, weekly, and monthly service level results.
Performs qualitative and quantitative analysis on daily/weekly/monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions.
Performs real-time adjustments to business processes, skill or transactional priorities, and resource allocations to ensure service level adherence within the sales desk.
Assists with recommendations of resource scheduling and skilling to meet daily goals.
Provides notifications and alerts to Sales Desk associates and other Desk Directors, ensuring established service levels of business processes are achieved
Identifies and makes recommendations for efficiencies and quality control measures which result in Sales Desk improvements.
Participates in the design, documentation and implementation of new Sales Desk Command Center processes and procedures.
Other Duties
Performs other duties and/or projects as assigned.
Knowledge, Skills and Abilities
Strong knowledge of Jackson Operations systems and processes, including strong understanding of Automatic Load Balancer, Salesforce/CRM, and telephony/IEX.
Ability to demonstrate perseverance through challenges, is proactive, and acts with a sense of urgency.
Proven ability to accept, adapt and implement change in a dynamic environment.
Strong ability to think creatively, identify and implement improvements to processes and procedures.
Strong decision-making skills that can be applied in a fast-paced environment.
Highly analytical with ability to solve complex problems that include the application of both effective business decisions and good judgment.
Demonstrated ability in Microsoft Office applications including Word, Excel, Access, PowerPoint, Outlook, Power BI, Power Automate and Teams
Strong verbal and written communication skills.
Strong interpersonal skills, ability to communicate effectively and serve as a liaison between cross-functional teams. Ability to understand complex business processes and situations.
Ability to effectively lead, present, and facilitate meetings.
Developed organizational and prioritization skills.
Strong ability to multi-task and be flexible.
Qualifications
Bachelor's Degree or equivalent experience required.
2+ years of data analytics related experience required.
2+ years of insurance or financial services industry experience preferred.
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
$48k-78k yearly est. Auto-Apply 7d ago
Patient Accounts
Capital Area Pediatrics 4.1
Oakton, VA job
Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a full-time Medical Biller to join our team. This is an on-site position located at our Central Business Office in Oakton, Virginia.
Responsibilities
Complete all charge entry duties as assigned on a daily basis according to productivity requirements.
Back-up and assist other billing department staff as required.
Examining documents for missing information and ensuring documents are accurate.
Review provider documentation for support of clinician-selected ICD-10, CPT, and HCPCS codes.
Extracting relevant information from patient records.
Liaising with physicians and other parties to clarify information.
Performing chart audits.
Advising and training physicians and staff on medical coding.
Ensuring compliance with medical coding policies and guidelines.
Support credentialing process.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of medical terminology.
Ability to work autonomously and as part of a team.
Ability to communicate effectively in both oral and written form.
Ability to understand and follow instructions.
Ability to perform in an organized and efficient manner, demonstrating adaptability and flexibility
Ability to provide quality customer service to patients, families, vendors, and other team members
Requirements
Medical Billing/Collections experience required.
Credentialing experience preferred.
Experience working with Electronic Medical Records (EMR) - Athena is a plus!
High school diploma or equivalent required.
Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.
$27k-42k yearly est. Auto-Apply 60d+ ago
Manager I&D Business Partner
Unum Group 4.4
Chattanooga, TN job
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans
.
And that's just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:This role is an I&D Subject Matter Expert to champion best practices and operationalize them within our organization. In this pivotal role, you'll be the primary contact for embedding I&D strategies into the business, requiring a deep understanding of our priorities, challenges, and specific I&D needs.
Principal Duties and Responsibilities
Act as the main liaison between business areas and I&D; collaborate with HR, L&D, and other key stakeholders.
Provide I&D expertise and develop tailored strategies across business units, managing all aspects of I&D program execution, including scoping, scheduling, monitoring, and reporting.
Assess risks, manage bottlenecks, provide escalation, and balance team capacity.
Lead scope of work with business leaders, Inclusion Business Champions, and HRBPs to embed and implement key I&D initiatives across all aspects of the employee experience, enhancing inclusion and belonging within the business.
Offer advice on I&D priorities and action plans, focusing on effective action plan implementation.
Coach leaders to improve inclusive leadership and team effectiveness through in-person and virtual channels.
Enhance work relationships, morale, and productivity while supporting employee engagement and retention.
Collaborate with business leaders and Directors of Talent Development on talent and succession planning, including HIPO identification and development.
Tactical support to leaders and internal partners including creation of I&D resources, team activities, discussion guides, and recommended courses and webinars to boost I&D skills and knowledge.
Use data and metrics to provide I&D data-informed insights and drive I&D improvements and provide actionable insights.
Analyze feedback and key metrics to evaluate the effectiveness of inclusion and diversity programs.
Engage in cross-functional projects for continuous I&D advancement.
Perform other duties as assigned.
Job Specifications
Bachelor's degree, advance degree preferred.
This position requires 7+ years of experience with business partner and project
management planning.
Proven experience managing complex projects independently and with cross-functional or virtual teams.
Expertise in working within large, diverse organizations and with people from varied backgrounds.
Strong commitment to advancing equity and fostering a culture of belonging.
Excellent organizational skills with attention to detail and ability to meet deadlines.
Collaborative and energetic team player, adaptable and diplomatic.
Comfortable with ambiguity and thriving in fast-paced, fluid environments.
Passionate about diversity, inclusion, social justice, and equity with experience working across diverse communities.
Skilled in navigating matrixed organizations and rapidly changing environments.
Demonstrated leadership with a track record of achieving results and influencing others.
Strong analytical, technical, and project management skills, including proficiency in MS Office (PowerPoint and Excel).
Effective communicator with experience working with executive management and handling confidential information.
Ability to manage multiple projects, re-prioritize as needed, and drive completion using project management tools.
Travel requirements are estimated at 30-35% overall but can vary throughout the year.
#LI-JP1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$75,500.00-$142,700.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum