Global program manager job description

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That's the power of data in motion in action-giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we're building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow-whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.
About the Role

The Contingent Worker Program Manager will focus on building and standardizing global operations and processes that support our scaling contingent worker population. This position will provide the opportunity to implement a company first Global Managed Service provider and will help to ensure a smooth integration into our operations and systems. Reporting into the Senior Director of People Operations and HRIS, this role will work closely with the Global People Operations Teams and HRIS Team, as well as other cross functional teams and leaders.
What You Will DoBuild and scale Global Contingent Worker program, including ownership of a phased vendor roll-out plan.Own the ongoing CW program management; driving improvements through a data-based approach.Partner with operational stakeholders such as People Operations, Legal, Procurement, IT, etc. Partner with globally distributed and highly cross-functional teams to expand the contingent worker program in a phased approach.Proactively identify improvement opportunities, deliver changes, and measure results across the project environment.Stabilize the Contingent Worker program with the goal to expand scope of responsibilities into relevant areas such as involvement with our global employees of record and associated EOR vendors.
What You Will BringBachelor's degree in HR, Business, or a related field Minimum of five years' experience managing Contingent Worker programs and associated vendors Highly organized and motivated individual who has demonstrated successes building and scaling global program initiatives Experience with vendor management, HR Systems (Workday preferred) Extremely process and detail oriented with the ability to drive projects to completion with little supervision Excellent interpersonal skills with the ability to communicate at all levels within the organization
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At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Confluent requires all employees (in office and remote) in the U.S. to be vaccinated for COVID-19. Consistent with federal, state, and local requirements, Confluent will consider requests for reasonable accommodation based on medical conditions/contraindications or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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Position OverviewDo you love a challenge and find yourself looking for innovative ways to solve problems? Do you approach each project with an open mind asking the question what if? Then read on. The focus of this role will be to collaborate, develop & execute on Premium subscription strategic initiatives & programs with the Autodesk ecosystem to help maximize retention results for the Commercial Customer Success, Midmarket Sales teams and channel partners.

ResponsibilitiesWork closely with Customer Success Organization, Territory Sales, Business Strategy & Marketing, Digital Subscriber Success Team, Partner Management teams, Global Sales Operations, and the Digital Sales Teams to coordinate, develop, deploy short term and long-term EMEA and Global Premium Subscription retention programs and sales plays aimed at increasing customer retention.Manage all aspects of program development & execution for Premium and assigned retention programs, including:Collect input from stakeholder teams, including Commercial Customer Success teams, Territory Sales & Channel ManagementCoordination & development for field execution of Premium "expert coaching"Scope, create and manage program elements, including sourcing tools & resources required to execute Review plans and solicit feedback from stakeholder teams, such as CSO, sales, partner management and partners Solicit & manage contributions from CSO, sales, BSM, partner teams and operational groups Strong analytics and systems knowledge to understand and isolate business impacts Communicate programs using established communication mediums, including email, webinars, newsletter submissions and participating on team calls Coordinate with retention Analyst to forecast, track & measure results compared to forecast on a cadence agreed to by program sponsors, and raises alerts about potential issues Leverage historic performance and team input to develop budgets & forecasts for the program Suggest and implement recommended improvements to address issues that arise Post-mortem analysis & recommendations to be used in future campaign development Perform ad-hoc analysis as required to support programs and/or assigned business objectives, including:Work closely with data teams to identify appropriate data sources for analysis, and collect/download data from internal systems Apply critical thinking to validate data and results, applying attention to detail Identify key takeaways from the analysis and communicate in written, oral and presentation formats Innovate where no solution has been previously identified to answer complex business problems Assist in Go To Market planning and execution of programs and processes:Contribute to program strategy, design, development, and implementation Assist with preparing and delivering presentations in support of the program objectives Evangelize programs with internal teams (Partner Management, Sales, Marketing, Sales Operations, Customer Success, Data Analytic Organizations) and external teams (VAR, VAD, Volume, Digital Direct)

Minimum QualificationsMinimum 6+ years in marketing, sales, or program management Bachelor's Degree or equivalent Strong analytics capabilities Experience in developing, implementing and communicating strategic programs & initiatives Ability to travel as required Ability to work independently and collaborate successfully with remote individuals, and teams Excellent program management and follow-through skills Excellent written and verbal communication skills at all levels of an organization Flexible approach to people, projects, and assignments Highly organized and able to maintain clarity in changing environments Knowledge and understanding of Autodesk products and the various business models Self-motivated and excellent problem-solving skills as well as a team-oriented attitude Skilled in Microsoft office (Word, Excel, PowerPoint, etc.) Strong collaboration, teamwork and influencing skills Ability to work independently, with limited direction, strong self-management and follow through skills Demonstrated aptitude to learn new skills quickly Excellent problem-solving skills with an aptitude to learn new ways of thinking Exceptional critical thinking skills with an attention to details

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Minimum qualifications:

+ Bachelor's degree in Management, Engineering, related technical field or equivalent practical experience.

+ 10 years of experience in program or technical management working with cross-functional teams.

+ 7 years of experience with process improvement, focusing on lead time reduction.

+ Experience operating within global frameworks.

Preferred qualifications:

+ MBA or Master's degree in Management, Technical, or Engineering field.

+ 5 years of experience in management in a technology environment, with background in data center operations.

+ Experience with product life-cycle, from ideation to exploration, operationalization, and long term support.

+ Experience with running a program with high numbers of stakeholders.

+ Excellent problem solving, organizational, facilitation and communication skills.

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us - and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

+ Develop and articulate tactical plans and long term strategy for projects (e.g., project plans, milestones, timelines).

+ Manage various programs of work, engage partner teams and developers, set the pace for project delivery.

+ Drive customer engagement and communications, present regularly on project progress in a variety of forums and formats (e.g., customer meetings, emails, presentations to executive stakeholders).

+ Act as a trusted advisor to decision makers, provide valuable insights to the engineering teams, and influence product direction.

+ Build positive relationships, and trust, over time through on-time delivery of commitments, high quality, communication, and continuous improvement.