How To Become A Global Service Manager: What It Is and Career Path

What is a global service manager and how to become one

Updated January 8, 2025

4 min read

Thanks to the magic of computers, the market for most software or technological products isn't confined to their country of origin. A tech company can find clients flung all across the globe. However, this means that they need to provide global service levels to meet international demand levels, which is where a global service manager comes into play.

A global service manager coordinates support for users of a product. They often manage a whole team of staff dedicated to service. The global service manager helps improve service by maintaining databases, testing products, and fulfilling any project management duties. They basically cover whatever needs to be done to make sure that a product makes clients happy.

The global service manager needs to have some technological knowledge and experience working with people to crush this position. Many have bachelor's degrees or even master's degrees in business and years of experience in project management.

ScoreGlobal Service ManagerUS Average

Salary

7.9

Avg. Salary $109,987

Avg. Salary $59,228

Stability level

8.6

Growth rate 16%

Growth rate 0.3%

Diversity

1.7

Race

American Indian and Alaska Native 0.21%

Asian 12.60%

Black or African American 6.79%

Hispanic or Latino 10.19%

Unknown 5.21%

White 65.00%

Gender

female 32.58%

male 67.42%

Age - 47

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 47

Stress level

8.6

Stress level is very high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.1

Work life balance is fair

6.4 - fair

Key steps to become a global service manager

Explore global service manager education requirements

Most common global service manager degrees

Bachelor's

67.4 %

Master's

15.3 %

Associate

10.8 %

Start to develop specific global service manager skills

Skills	Percentages
Project Management	10.36%
Service Delivery	10.29%
Portfolio	10.17%
Professional Services	9.25%
Process Improvement	8.35%

Complete relevant global service manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New global service managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a global service manager based on U.S. Bureau of Labor Statistics data and data from real global service manager resumes.

Gain additional global service manager certifications

Global service manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific global service manager certification, having one may help you stand out relative to other applicants.

The most common certifications for global service managers include Project Management Professional (PMP) and Six Sigma Green Belt.

More About Certifications

Research global service manager duties and responsibilities

Lead day to day ITIL service/operations management and supplier management.
Manage development and implementation of enterprise sales platform including customer account portals, marketing automation and CRM tools.
Work closely with QA to develop use cases, review test results, and track bugs.
Define, implement and improve cross-functional QA processes, associate tools and implements relates systems as required.

Prepare your global service manager resume

When your background is strong enough, you can start writing your global service manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a global service manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable global service manager resume templates

Build a professional global service manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your global service manager resume.