Ground operations supervisor job description

Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.

Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.

The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded we missed you note, to stolen packages. He set out to fix the problem so many customers and brands face.

Today, Veho s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating.

As a Ground Operations Supervisor at Veho, you will be primarily responsible for managing the day to day ground operation of the market. You will develop a deep understanding of the local operation, including the pickup schedule, sort operation, and driver launch, and be expected to maintain team budgets, schedules and payroll exceptions, and report on weekly key performance indicators.

You will support the operation in real time, making critical decisions that are outside the scope of responsibility of the teammates you support. And as you solve problems in real time, you will improve processes to ensure they only have to be solved once. You will have a robust understanding of the tools that make your local operation successful, including how they cross functionally with the dispatch and driver teams, and will ensure full accountability of every package in your market.

As a team manager, you will be responsible for the personal and professional development of associates and leads on your team, and will help teach them the skills necessary to be successful in the operation while listening to their aspirations and helping prepare them for growth. You will set the standard for operational excellence, and ensure your teammates understand and execute on the Veho vision.
Desired skillset
Passionate about joining a top-tier early stage startup that aims to build the next powerhouse of logistics technology. Never satisfied with the status-quo and always works to improve things. Has 1+ years of experience managing people and processes with a high standard of excellence and low margin for error. Possess strong attention to detail, insistence on thorough accountability, and rigorous systems mindset. A process improver, and will see and correct inefficiencies and ensure all teammates not only understand but are aligned with those changes. Numbers driven, has proven experience setting and following success metrics, analyzing data and communicating decisions that are rooted in numbers. Empathetic leader, cares deeply about the success of their teammates and goes above and beyond to support them. Has stamina, and will dig deep when the operation is challenging. Very receptive to feedback, but is discerning and will push back if you do not understand or agree. Has a bias to action; decides and acts fast, but has a habit of reflection after the fact. A team player, able to communicate clearly and concisely with your team to accomplish goals. Has prior experience in a startup, growing company, or other environment where you rapidly developed and iterated on processes.
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.