How To Become A Guest Service Attendant: What It Is and Career Path

What is a guest service attendant and how to become one

Updated January 8, 2025

3 min read

Guest service attendants are the first point of contact for customers when they enter a business. They are also known as desk clerks or concierge. They are the vital components of the hospitality industry, and they are also considered the face of the business.

Their primary responsibilities include making reservations according to customers' requests, completing the guest check-in, assigning guests their room and giving them keys, and providing directions and hours of hotel amenities. They also satisfy the guest check-out process by giving guests their final bill and collecting payments. If a guest has any inquiries during their visits, such as housekeeping or room service orders, the guest service attendants must coordinate with all hotel workers to satisfy this inquiry.

There are no educational standards to become a guest service attendants, but most employers require candidates to have at least a high school diploma or equivalent. It may not also be required to have experience for this role since most businesses train prospective candidates.

ScoreGuest Service AttendantUS Average

Salary

2.1

Avg. Salary $27,051

Avg. Salary $59,228

Stability level

4.9

Growth rate -4%

Growth rate 0.3%

Diversity

5.6

Race

American Indian and Alaska Native 1.48%

Asian 5.56%

Black or African American 9.62%

Hispanic or Latino 19.05%

Unknown 4.52%

White 59.77%

Gender

female 61.71%

male 38.29%

Age - 50

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 50

Stress level

4.9

Stress level is manageable

7.1 - high

Complexity level

6.7

Complexity level is challenging

7 - challenging

Work life balance

8.2

Work life balance is good

6.4 - fair

Key steps to become a guest service attendant

Explore guest service attendant education requirements

Most common guest service attendant degrees

Bachelor's

49.9 %

High School Diploma

21.5 %

Associate

19.5 %

Start to develop specific guest service attendant skills

Skills	Percentages
Golf Carts	13.76%
Cleanliness	11.78%
Customer Service	10.03%
Front Desk	9.66%
Reservations	7.46%

Complete relevant guest service attendant training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New guest service attendants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a guest service attendant based on U.S. Bureau of Labor Statistics data and data from real guest service attendant resumes.

Research guest service attendant duties and responsibilities

Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
Operate POS and process returns, exchanges, and defective items.
Train new hires: completely learning plans, tax forms, cashier basic POS training.
Maintain organization and cleanliness of department.

Prepare your guest service attendant resume

When your background is strong enough, you can start writing your guest service attendant resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a guest service attendant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable guest service attendant resume templates

Build a professional guest service attendant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your guest service attendant resume.