How To Become A Guest Services Agent: What It Is and Career Path

What is a guest services agent and how to become one

Updated January 8, 2025

4 min read

As a guest service agent, your duties are to interact with hotel guests or revoke reservations. Your duties demand that you usher in guests upon their coming, allot them their rooms and apartments, and issue lodge keys. You are expected to also gather payment data. Furthermore, you are elected to direct housekeeping, convey providers, porters, and kitchen workers to satisfy guests' conditions.

Also, you have to settle problems, handle discontented guests' queries, and direct third-person services. This comprises taxis, trip guides, among many others. You need to improve interaction with outside sectors to productively give out support to clients. You must also analyze the daily condition of the hotels, take care of all phone calls, and give accurate information to guests.

You must display great organizational, communication, and client service skills. You must also be honest, have excellent interpersonal and problem-solving skills. In addition to these, you need to have either a bachelor's degree or a master's degree. It is likely to get this job with just a high school diploma or GED. A guest service agent earns an average of $25, 959 which is $12.48 per hour.

ScoreGuest Services AgentUS Average

Salary

2.3

Avg. Salary $29,063

Avg. Salary $59,228

Diversity

4.8

Race

American Indian and Alaska Native 1.60%

Asian 10.34%

Black or African American 10.38%

Hispanic or Latino 20.34%

Unknown 7.01%

White 50.34%

Gender

female 66.43%

male 33.57%

Age - 34

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 34

Stress level

8.3

Stress level is high

7.1 - high

Complexity level

4.8

Complexity level is intermediate

7 - challenging

Work life balance

9.3

Work life balance is excellent

6.4 - fair

Key steps to become a guest services agent

Explore guest services agent education requirements

Most common guest services agent degrees

Bachelor's

49.6 %

Associate

20.5 %

High School Diploma

18.7 %

Start to develop specific guest services agent skills

Skills	Percentages
Reservations	23.83%
Computer System	9.73%
Hotel Services	9.29%
Cash Handling	7.42%
Room Reservations	6.69%

Complete relevant guest services agent training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New guest services agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a guest services agent based on U.S. Bureau of Labor Statistics data and data from real guest services agent resumes.

Gain additional guest services agent certifications

Guest services agent certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific guest services agent certification, having one may help you stand out relative to other applicants.

The most common certifications for guest services agents include Travel and Tourism Professional (TTP) and Certified Hotel Administrator (CHA).

More About Certifications

Research guest services agent duties and responsibilities

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.

Prepare your guest services agent resume

When your background is strong enough, you can start writing your guest services agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a guest services agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable guest services agent resume templates

Build a professional guest services agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your guest services agent resume.