HealthRIGHT 360 jobs in San Mateo, CA

HealthRIGHT 360 is a social justice organization that believes that all people deserve equal access to healthcare services. HealthRIGHT 360 gives hope, builds health, and changes lives for people in need. We do this by providing compassionate, integrated care that includes primary medical, mental health, substance use disorder treatment and re-entry services. The Managing Director of Northern California Outpatient Programs is responsible for overseeing the design, development, implementation, management of behavioral health Outpatient programs in Southern California for HealthRIGHT 360. HealthRIGHT 360's Northern California behavioral health Outpatient services include programs in San Fransisco, San Mateo and Santa Clara counties. Key Responsibilities Program Leadership: Directly supervises managers/directors of programs. Performs all aspects of senior management, including general supervision, mentoring of subordinate management staff, and training new management on policies, procedures, and norms of HealthRIGHT 360. Helps new management to understand HealthRIGHT's corporate culture. Identifies innovations and opportunities for integration across HealthRIGHT's programs and works with colleagues to implement same. Oversees and participates in supervisory activities, e.g., including all aspects of staff development, new program activation, hiring, training, motivating, evaluating, performance management, and terminations as needed. Planning/Development: Attends external meetings and events to learn about the changes in the Behavioral Health field and to represent HR360. Assesses program needs in order to identify gaps and suggest other avenues to search for funding. Assists with development of future grants, participates in grant writing as needed, taking the lead when necessary. Examines community and known funders for opportunity to seek additional funding and acquire new funding streams. Identifies service gaps, expands community resources, creates coordinated systems of care and helps address unmet needs of client population. Acts as liaison between funding sources and Agency administration. Understands HR360 strategic vision and finds ways to implement and execute the clinical vision at the treatment services level. Reviews policies and procedures presented by leadership to adjust programming needs. Responsible for drafting policies to meet the needs of specific funders. Responsible for clinical innovations being responsive to needs of participants and demands of funders. Serve as the voice for your programs and your clients. The Managing Director for OP Services works in collaboration with the Managing Director of NorCal Residential Services. Administrative Responsibilities: Organizes and submits monthly reports to Vice President. Is timely with all tasks. Coordinates monthly reports to funding agencies. Assures that programs utilize accepted principles of client records management and confidentiality. Develops and participates in creation of Annual Reports, Biannual Reports, Continuation Reports, Corrective Action Reports (when needed) to funders. Oversees management of contracts and adherence to contract mandates for programs. Serves on various internal program development committees. Serves as agency representative to external committees. Understands and ensures compliance with policies and procedures. Coordinates with Quality Improvement to review programmatic outcomes, critical incidents and satisfaction related data to identify potential trends and opportunities for improvement. Ensures compliance with all contract, regulatory and accreditation bodies. Ensures compliance with HealthRIGHT 360 policies and procedures, HIPAA, 42CFR regulations and all other licensing requirements. Ensures that all staff are informed on quality-of-care concerns, opportunities for improvement and other policy related changes. Clinical Responsibilities: Responsible for setting and guiding clinical strategies and treatment philosophy for HealthRIGHT 360s direct service providers, including but not limited to employing a “whatever it takes” mentality. Ensures that all programs are maintaining quality treatment services and evidence-based practices and guidelines are used to inform programmatic decisions and are delivered consistently to clients. The Managing Director for OP Services works integrally with the Managing Director of NorCal Residential Services to ensure that clinical needs across programs are being met. Education and Knowledge, Skills and Abilities Education and Experience Required: Ph.D. in Psychology, or Master's Degree in Social Work or related field, from an accredited college. Clinical license in the State of California and at least two years post licensure. A minimum of five years leadership experience with progressively responsible positions in the social services field in either a public or private organization. Must have demonstrated knowledge and experience in substance abuse treatment, including relapse and recovery, an understanding of child development, child abuse issues, and experience in assigning and monitoring others' work. Desired: Knowledge of community resources for non-profit substance abuse and mental health treatment facilities. Experience with government contracts and compliance. Knowledge of community resources for non-profit substance abuse treatment facilities and mental health. Leadership development for Managers/Directors. Has excellent time management, organizational and communication skills. Knowledge of DEI and how it impacts organizations/communities/programs. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

. HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. The San Francisco Intake Services Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in's, referrals from other agencies and step-down transitional clients from residential treatment programs. The Administrative Coordinator is responsible for supporting the overall operations of the San Francisco Intake Department by scheduling clients and conducting various administrative functions including tracking and recording data and facilitating internal and external communication. KEY RESPONSIBILITIES Assessment and Intake Responsibilities: • Welcome clients to HealthRIGHT 360's behavioral health services and provides high quality customer service.• Assess clients for treatment and funding criteria audits and spot check files. • Ensure all client forms and shared drive have the required and current forms.• Assist staff with data entry/Avatar and Welligent. Documentation and Organization Responsibilities: • Maintain accurate records by entering documentation into various electronic recordkeeping systems. • Track clients before, during, and after the admission processes. • Organize and maintains department files, forms, and recordkeeping systems. • Ensure clear signage and a welcoming environment in the department for staff, clients, and visitors. Communication, Monitoring, and Reporting:• Communicate and coordinate with outside referral agencies and stakeholders to make placements based on the needs of clients and funding availability. • Help track and send out regularly scheduled and ad hoc tracking and census reports to funders and stakeholders. • Ensure that all treatment authorizations are submitted and confirmed. • Support in monitoring contract utilization with Program Director.And other duties as assigned.QUALIFICATIONSEducation and Experience • High School diploma or equivalent.• First Aid and CPR Certification.• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.Desired: • Drug and Alcohol Registration or Certification recognized by CA Department of Health Care Services desired.• Bachelor's Degree in related field preferred.• Experience working with the criminal justice population.• A valid California driver's license.

WRA's individualized and integrated clinical services are designed to address the complexity of women's needs. The clinical program is the core of every treatment plan for women in the residential, perinatal residential, outpatient, and continuing care program. Key Responsibilities Individual Treatment Responsibilities: Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals. Pro actively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status. Treatment Setting Responsibilities: Facilitates educational groups related to substance abuse, community meetings and supports with independent living skills in the WRA residential setting. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Documents client updates and incidents in the facility log daily. Performs periodic house runs to ensure and maintain the safety and security of the facility. Documents and accurately distributes client monies, ensures client medications are securely stored and properly accounted for and holds facility keys. As needed, accompanies clients to off site appointments. Participates in handling food and supply deliveries and obtains food from the central location as needed. Attends required trainings and meetings. Assists with and facilitates client celebrations and special events. May work weekends and holidays as needed. Available for on-call duties as needed. Documentation Responsibilities: Collaborates with treatment team to develop/maintain treatment plans, transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client. Completes release and consent forms as needed. Properly documents all individual and group counseling sessions and completes the discharge paperwork/process and required agency assessments in timely manner. Also, maintains accurate records by data entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements. Education and Knowledge, Skills and Abilities Registration and Certification with Drug and Alcohol Certification recognized by DHCS. High School diploma or equivalent. First Aid Certified within 30 days of employment. CPR Certified within 30 days of employment. A valid California driver's license. Tag: IND100.

HealthRIGHT 360 is a family of integrated health programs that provides compassionate care and treatment to over 38,000 individuals a year through more than 70 distinct and culturally competent programs in 13 California counties. We provide services, regardless of one's ability to pay, inspired by our belief that healthcare is a right, not a privilege. This non-profit, multi-program, multi-facility organization services a diverse population of women, women with children and men who are seeking recovery and transition from alcohol and drug addiction. The Maintenance Worker is responsible for providing maintenance to all Northern California HealthRIGHT 360 facilities. Providing high quality customer service, the Maintenance Worker ensures that the operational needs of facilities are met. Key Responsibilities Maintenance Responsibilities: Will include assisting with the checking and replenishing of supplies, ensuring the facility functions are operating properly (e.g. light bulbs/fixtures, etc.). Repairs damaged areas of facility. Assesses repairs and maintenance needs for outside contracting needed. Assists professional contractors. Works as a team with Operations and Maintenance staff and performs functions that further the Department and Agency. Assists with special projects, as needed. Administrative Responsibilities: Keeps records of jobs completed for weekly maintenance summary. Submits purchase orders. Processes maintenance requests through our Web Help Desk ticket system. Collects required paperwork from vendors. Maintains schedule of facility needs that need to be routinely addressed in a timely manner (i.e. replacement of fire alarm batteries, etc.). Completes monthly trainings through our Relias computer program. Health and Safety Responsibilities: Assist with building compliance with all regulatory agencies, funding sources, certification and licensing boards including but not limited to CARF and OSHA. Assists the Health & Safety Monitor of each site with the compliance of Site Specific Emergency Response Plans. Education and Knowledge, Skills and Abilities Education and Experience Required: High School Diploma or equivalent. Valid and clean California driver's license and current automobile insurance 5 years experience providing professional maintenance duty services. Must have a reliable vehicle and have own tools. Knowledge of basic building trades techniques. Experience with wide variety of construction tools, methods and materials. Understanding of and the ability to maintain boundaries with participants. Handyman experience. Must be able to work weekends; some evenings may be required. Must be able to travel, if needed. Desired: Knowledge of building code and licensing requirements for residential treatment facilities. Experience with earthquake preparedness. Knowledge of substance abuse and mental health treatment. Background Clearance Required: Must not be on active parole or probation. Knowledge Required: Culturally competent and able to work with a diverse population. Proficiency with Microsoft Office applications, specifically, Word, Outlook and Internet applications. Skills and Abilities Required: Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Professionalism, punctuality, flexibility and reliability are imperative. Excellent verbal, written, and interpersonal skills. Integrity to handle sensitive information in a confidential manner. Action Oriented Strong problem-solving skills. Excellent organization skills and ability to multitask and juggle multiple priorities Outstanding ability to follow-through with tasks. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative and enthusiasm and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. Self-motivated, dependable, creative and proactive approach to work; understands the importance of working independently and within a team environment. Strong interpersonal and communication skills; ability to work effectively with people in a constructive manner. Must be able to demonstrate strong boundaries. Desired: Experience working with criminal justice population. Bilingual English/Spanish. Tag: IND100.

The Mentoring and Peer Support (MAPS) program provides mentoring and support to individuals who have an active criminal care and are struggling with one or several of the following: mental illness, a substance use disorder, and/or experience in the armed forces. The goal of the programs is to support client recovery and assist with navigating the criminal justice system. Goals of the program include helping clients to maintain recovery, comply with court requirements and maintain engagement in treatment. Peer Mentors work with client both in the jail and in the community. Peer Mentors are proactive in their outreach to clients, are able to work independently and have excellent communication skills. MAPS Peer Mentors work with clients individually and in group settings with a focus on peer counseling and support. Mentors are expected to be able to work independently while also regularly communicating with their supervisor and accounting for their time. Mentors must document on all patient encounters in a timely manner and collect data for reporting purposes as directed. Mentors work as a team and communicate with and support other mentors as needed. Key Responsibilities Provide regular support to mentees. Report to and collaborate with the Mentoring And Peer Support (MAPS) program's Program Coordinator and the Deputy Director of Jail Health Reentry Services. Assist mentees with resource linkage and navigating community resources (e.g., transportation, mobility, housing, decision-making, assistive technology, language, government programs, cultural adjustment, immigration services, food assistance, legal assistance, women's services, medical assistance, mental health services, vocational services, volunteerism, and education programs, and any other services that may support the client on overcoming external barriers to well-being and self-sufficiency). Conduct outreach to residential, community and hospital settings to connect with mentees. Provides one on one peer mentoring. Routinely communicate and collaborate with the client's treatment team (case manager, psychiatrist, etc). Organize and facilitate support groups in the jail(s), as requested. Education and Knowledge, Skills and Abilities Firsthand understanding of and experience with one of the following: being a member of the armed forces and/or suffering from a mental illness, substance use disorder or co-occurring mental health and substance use disorders. Knowledge of behavioral health issues such as (but not limited to) depression, substance abuse, psychosis or anxiety, and a willingness to share that experience. Completion of a mental health certificate program or equivalent education, preferred. Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred. At least 3-5 years of ‘lived experience' with the community behavioral health system and/or the Department of Veterans Affairs, preferably in San Francisco. Strong interpersonal and active listening skills. Sensitivity to and experience working with the ethnically, culturally, socially, and sexually diverse individuals, communities, agencies, and organizations and persons who have experienced homelessness, incarceration, mental illness and/or substance abuse. Ability to work independently within a multidisciplinary team and interact effectively with the medical and criminal justice system as well as community providers in order to facilitate comprehensive mental health care delivery. Ability to respond quickly and use good judgment in unusual and emergency situations. Willingness to work with clients in the community. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

Under the umbrella of the Operations and Innovations Team of HealthRIGHT 360, the Compliance Department is responsible for ensuring that all HealthRIGHT 360 programs and staff throughout California are in compliance with local, state, and federal regulations established for the protection, safety, and well-being of clients, as well as quality of services. The Compliance Department includes a Licensing & Certification team which is responsible for applying for and/or renewing all licenses and permits necessary to keep our facilities operational, in addition to providing key support to the organization with incident reporting in the new Compliatric system, as well as providing other auxiliary support as needed. The Compliance Department works closely with Human Resources, Accounts Payable, Program Directors, and Executive Management. Key Responsibilities The Licensing & Certification Coordinator has 3 primary responsibilities: Receive and process incident reports agency-wide, including reporting to County and/or State agencies per regulations. Process hire and termination sheets to add or remove behavioral health staff for updating and reporting in the DHCS PAVE system. Provide support to the Manager of Licensing & Certification with facility license/certification renewals, report requests, and other tasks as needed. On an average day, this position will entail: 70% data review and entry; 20% emails and phone calls; 10% meetings. Receive and process incident reports received agency-wide, and transmit reportable incidents to County and/or State as required. Collaborate with Human Resources and program leadership to collect staffing data to submit monthly reports to the DHCS PAVE system, as well as for facility license renewals. Assist with applications/renewals for state licenses, business licenses, fire clearances, and other permits as needed. Provide auxiliary support as needed for annual reports, site visits, or other internal or external requests for data. Support the Compliance Department with organizing and maintaining archived files and records for easy reference and accuracy. Participate in department and larger Operations and Innovations team meetings to provide feedback and improve processes. Education and Knowledge, Skills and Abilities REQUIRED: Bachelor's Degree (Public Health, Health Science, Psychology, or related field preferred). Proficiency with Microsoft Office, Outlook, and web browsers (Computer Skills test will be administered). Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Professionalism, punctuality, flexibility and reliability are imperative. • Excellent interpersonal skills. Integrity to handle sensitive information in a confidential manner. Action and solution-oriented, with strong problem-solving skills. Excellent organization skills and ability to multi-task and juggle multiple priorities. Outstanding ability to follow-through with tasks. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative, enthusiasm, and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organizational leadership and high-level. PREFERRED: Above-average level of attention to detail. Above-average level of written and verbal communication skills. Highly organized and skilled in planning. Proficiency in creating/editing forms in Adobe Acrobat Pro. Knowledge of graphic design or desktop publishing with a focus on improving end-user experience. Background in compliance or healthcare administration. Familiarity with HIPAA and client privacy requirements. Experience working successfully with clients presenting issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

Are you the type of person who enjoys continuously learning and sharing ideas with team members? Do you feel an authentic sense of accomplishment when you've discovered the root cause of an issue? HealthRIGHT 360's IT Department is looking for a knowledgeable, organized, and detail-oriented team player with excellent interpersonal skills to support the agency's network operations. Join our team of dedicated individuals committed to supporting those treating people in need of substance abuse, mental health, and primary care treatment. The IT Systems Administrator is responsible for provisioning, installation, configuration, operation and maintenance of servers, networking devices, backup/disaster recovery solutions, and computer assets, and assists in managing the agency's network in collaboration with other members of the Network Operations team. Providing high quality customer service, the position ensures that all IT systems and equipment issues are resolved in a timely manner. This position may require selected candidate to occasionally work outside of normal business hours. Key Responsibilities Network Responsibilities: Manages administration, support, and maintenance of Microsoft Windows server infrastructure, including cloud-based solutions (Office 365, Azure, etc.). Configuration and maintenance of backup and disaster recovery solutions. Responsible for maintaining as close to 100% uptime of all network resources as possible. Diagnoses and repairs network hardware and software problems for all departments. Develops and implements policies, procedures and protocols for network and computer maintenance, operation, purchases, and use. Performs special projects assigned by supervisor. Support Responsibilities: Along with other members of the Network Division, provides desktop support to all staff. Provides servicing, repair, and upgrades for all agency networks and computers. Analyzes and evaluates current and future computer, network, and data needs for agency. Recommends, designs, and implements network projects. Creates, organizes and communicates lessons learned and best practices documentation. Administrative Responsibilities: Recommends and assists with purchasing of computer and networking hardware and software. Oversees planning, organizing, and coordination of all computer and network-related training. Develops relations with vendors, keeping current on developments in hardware, software, and training. Develops and maintains accurate IT equipment tracking systems. And, other duties as assigned. Education and Knowledge, Skills and Abilities Required: BA or BS in technical field and 3-5+ years' experience or 6-8+ years' work experience in a technical desktop/network support position. Working experience administering Windows Server 2008/2012/2016 networks, Exchange 2010/2013/2016, Office 365 and SharePoint. Working experience creating and managing virtual servers using Microsoft Hyper-V. Working experience with Active Directory, including creating Group Policy. Valid CA Driver's license and vehicle. Frequent visits to our facilities in the San Francisco Bay area, occasional travel to the Santa Clara, San Mateo and Contra Costa sites. Proven project management/requirements gathering experience. Working experience managing backup and disaster recovery solutions. Working experience troubleshooting and repairing network, computer hardware and software related technical issues. Working experience configuring and installing network operating systems. We will consider for employment qualified applicants with arrest and conviction records. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

. Are you familiar with various supportive counseling strategies? Are you knowledgeable of the behavioral health and public health systems? If so, HealthRIGHT 360 is looking to fill a full-time Patient Safety Navigator position in San Francisco, CA! Under the direction of the Admissions Director, the Patient Safety Navigator (PSN) will work within the Integrated Care Center and support client navigation to services within HealthRIGHT360 and the broader community. The PSN will be responsible for welcoming and assisting patients, and helping maintain a safe environment for clients, staff, and visitors. The PSN will also direct patient flow, escort patients to appointments, and provide HealthRIGHT360 service information. The PSN will also use de-escalation techniques to address crisis and patient behavioral issues and serve as a first point of contact for new and returning clients. Sound interesting? Below, you will find a detailed list of responsibilities and requirements for this position. Key Responsibilities Client Services: Welcomes and assists patients with navigating the clinical resources throughout the building. Coordinates care and patient flow to ensure timely provision of services, specifically the navigation between various health RIGHT360 programs. Provides overview of services to be rendered including but not limited to rapid testing for HIV and Hep C; tuberculosis screening; physical exams; addiction medicine services; resource center services; and establishing primary medical and dental care. Escorts patients from any floor to clinic appointments. Provides excellent customer service and addressing any immediate needs of patients. Assists patients with required paperwork as needed for proper enrollment in services. Coordinates transportation for patients in residential programs. Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter. Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment. Administrative and Documentation Responsibilities: Assists with data collection to monitor patient flow, works closely with the Admissions Department to help clients enter behavioral health programs. Performs property searches and personal inventory lists. Assists with incident reporting, surveillance video retrieval, and grievances And, other duties as assigned. Education and Knowledge, Skills and Abilities HS Diploma or GED required. Community Health Worker or Mental Health related certificate strongly preferred. Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance use, or co-occurring conditions, preferred. Knowledge of San Francisco community behavioral and public health systems. At least 2-4 years of ‘lived experience' with the community behavioral health system and/or criminal justice system. Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning. Proven ability to build strong relationships with colleagues, community organizations, and the broader community. Understanding of social determinants of health and importance of whole person care. Team orientation and able to independently assume responsibility. Excellent verbal and written communication, planning, and time management skills. High degree of creative energy and the ability to adapt easily to change. Proficient in MS word, Excel, PowerPoint, and Internet applications. Willingness to work with clients in the community. Ability to respond quickly and use good judgment and unusual in emergency situations. Good attention to detail. Energetic and enthusiastic. Experience counseling for teaching adults and/or facilitating workshops. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

. Overnight Monitors are responsible for maintaining and assessing the safety and security of the program and it residents throughout the night while providing a supportive treatment environment. Through effective communication, Overnight Monitors relay relevant information to other members of the interdisciplinary team and performs crisis intervention as needed. Overnight Monitors ensure that the treatment environment is safe and welcoming. Key Responsibilities Safety and Security Responsibilities: Remains alert and awake during the entire overnight shift. Performs house runs to ensure and maintain accountability of all clients and the safety and security of the facility. Coordinates fire watch with residents. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Documents client updates and incidents in the facility log daily. Performs CPR and First Aid as needed. May work weekends and holidays as needed. Treatment Setting Responsibilities: When assigned the DOT, documents and accurately distributes client money, ensures client medications is securely stored and properly accounted for and hold facility keys and floater cellular phones. Ensure all house laundry is completed. Appropriately files any outstanding paperwork. Maintains tracking sheet and sends to the appropriate departments before the end of the shift. Attends required trainings and meetings. And, other duties as assigned. Education and Knowledge, Skills and Abilities Education Required: First Aid Certified. CPR Certified. High School diploma or equivalent. Desired: Registration with Drug and Alcohol Certification recognized by ADP. Drug and Alcohol Certification recognized by ADP. Background Clearance Required: Must not be on active parole or probation. Knowledge Required: Culturally competent and able to work with a diverse population. Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications. Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency. Integrity to handle sensitive information in a confidential manner. Skills and Abilities Required: Professionalism, punctuality, flexibility and reliability are imperative. Excellent verbal, written, and interpersonal skills. Action oriented. Strong problem-solving skills. Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks. Ability to remain alert and awake during overnight shifts to perform job responsibilities. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative and enthusiasm and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. Desired: Knowledge of co-occurring disorders and trauma informed treatment. Bilingual. Knowledge of Clinical documentation (treatment plans, progress notes etc.). Experience working with criminal justice population. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

Men's Residential and Detox or 890 Residential Services is a program of HealthRIGHT 360 that serves male-identifying clients. This program has approximately 105 beds and provides residential treatment for substance use disorder (SUD) for up to 90 days. Clients are supported by a team of behavioral health professionals who provide counseling and education for substance abuse disorders, life skills, as well as individual and group therapy. The Program Director is responsible for overseeing and implementing residential behavioral health program services, clinical activities, and staffing to ensure program compliance with contracts and licensing regulations for the 115-bed residential substance use disorder treatment program at 890 Hayes Men's Residential program. The Program Director sets the clinical tone, utilizing trauma-informed, client-centered, gender-responsive, evidence-based, and harm reduction approaches. Coordinates with other departments within and outside of the agency to ensure that client needs are being met in support of health and recovery. KEY RESPONSIBILITIES Program Management Responsibilities: Directs clinical treatment and coordination of various activities and departments within facility as well as coordination of external stakeholders. Ensures treatment is in accordance with contracts/license expectations, including new Drug Medi-Cal (DMC) requirements. Has ultimate responsibility for retention and completion of all participants. Facility Management Responsibilities: Responsible for oversight of the program needs, including but not limited to safety and security, compliance, and accountability. Must be available afterhours and on weekends to respond to facility emergencies, outstanding crisis, or events. Supervisory Responsibilities: Oversees management of staff and agency volunteers, which includes Clinical Manager, Supervising registered and certified SUD counselors, and masters/doctorate-level mental health clinicians. Duties include direct supervision and mentoring of subordinate supervisory staff, including program managers, providing verbal, and written qualitative and quantitative feedback of their work. Duties include but are not limited to, hiring, training, motivating, evaluating, disciplining, and terminating. Ensures all staff are trained in and competent with program policies, procedures, and practices. Resolves many employee deficiencies through several avenues: performance improvement plans, written warnings in collaboration with HR, encouraging the utilization of staff benefits like PTO and the EAP, and termination. Administration and Compliance: Ensures that each client receives all services stated in applicable contracts, including multi-county DMC contracts (Alameda, Contra Costa, Marin, San Francisco, San Mateo). Ensures compliance with codes and regulations at local and state levels. Responsible for client capacity within the program, which can range from 80 - 115 clients across all residential and withdrawal management beds. Works closely with our agency's compliance department in developing, disseminating, and ensuring adherence to programmatic policies and procedures. Conducts monthly quality reviews of all charts and of staff performance and productivity. Leads a weekly staff meeting to discuss program updates, issues, policies, and procedures. Ensures client rights mandated by governmental codes and agency norms. Responsible for quality assurance for charts and treatment plans. Ensures proper handling and transfer of documents and records. Responsible for oversight of the Electronic Health Records (EHR) system for the program, including but not limited to running reports such as discrepancy, retention, productivity, utilization and ensuring all discrepancies are corrected in timely manner. And perform other duties as assigned. QUALIFICATIONS Education, Certification, and Experience Certified SUD Counselor from an accrediting professional organization and at minimum 5 years of experience in providing SUD services and 3 years supervising staff. OR Bachelor of Arts or Sciences degree from an accredited college or university, Certified SUD Counselor from an accrediting professional organization, and 3 years of experience in providing SUD services and supervising staff. OR MSW, MFT, LPCC, or PsyD from a regionally accredited graduate school, registration or licensure with the Board of Behavioral Sciences (BBS) or the California Board of Psychology (CBP), and at least 1 (one) year of experience in providing SUD services and supervising staff. Desired: Preferred experience working with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency. Master's or Doctorate degree in Social Work, counseling, psychology, or related field. Experience with efficient and effective treatment and management of clients with co-occurring mental health and substance use disorders. Experience with government contracts and compliance. Knowledge and Skills Knowledge of and experience with providing trauma informed services. Strong computer skills, including Outlook, Excel, Word and PowerPoint. Knowledge of gender-responsive, trauma-informed, and co-occurring treatment. Knowledge of clinical documentation (treatment plans, progress notes, etc.). Knowledge of community resources for non-profit substance abuse treatment facilities. Understanding of ASAM Levels of Care. Understanding of the principles of Motivational Interviewing and Harm Reduction in Substance Use Treatment Programs. Understanding of the California's Department of Healthcare Services Drug Medi-Cal Organized Service Delivery System Background Check and Other Requirements Qualified candidates with arrest and conviction records will be considered for employment. Must be capable of obtaining and maintaining a satisfactory background check. Must be capable of meeting health screening and tuberculosis testing requirements. Must be capable of maintaining credential requirements. Must be capable of meeting the program and funder requirements.

. The Dual Diagnosis treatment facility at 815 Buena Vista (815) is co-ed program with approximately 100 beds that provides clients with residential withdrawal management and treatment for co-occurring behavioral health and Substance Use Disorder (SUD). Clients are supported by a team of SUD and behavioral health professionals who provide counseling and education for substance abuse disorder, life skills, as well as individual and group therapy. The Med Runner/Health and Wellness Coordinator is an integral part of this interdisciplinary team that supports our clients in navigating evidence-based treatment plans and the healthcare system. Our goal is that our clients transition into the community with skills and resources to independently sustain their recovery goals and optimal well-being. The Med Runner/Health and Wellness Coordinator (HWC) splits time between obtaining prescription medications from local retail pharmacies and performing in the Health and Wellness Coordinator role on the 3:00 PM to 11:30 PM shift. By collating and managing protected health information (PHI) and obtaining medications for clients of the Withdrawal Management Unit they support a critical time in a client's recovery. When performing in the HWC role, they extend this support across the care continuum by maintaining the secure inventory of medication, medication administration records, directly observing and documenting medication therapies for approximately 45 clients in treatment for substance use with co-occurring disorders. Key Responsibilities Maintains confidentiality and a secure chain-of-custody in the retrieval and delivery of client prescriptions, which include, but are not limited to, controlled substances and psychotropic medications. Accountable for accurate and precise documentation related to medication on the units. Collaboration with Medication Assisted Therapy (MAT) providers, Withdrawal Management staff, and other stakeholders invested in the client's well-being to ensure treatment plans and medication regimens are accurately implemented on the unit. Champions the building of clients skill-sets as they move toward independently managing their own healthcare. Actively participates in Continuous Quality Improvement (CQI) practices to maintain safety across all units. Education and Knowledge, Skills and Abilities CA Driver's License. High School Diploma, or equivalent. First Aid Certified within 30 days of employment. CPR Certified within 30 days of employment. Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance. Tolerance for Stress, Ambiguity, and Change: Handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities. Cultural Humility: Ability to work with a vulnerable and diverse population while withholding judgment. Willingly open to learn and understand different perspectives. We will consider for employment qualified applicants with arrest and conviction records. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

The Facility Cook supervises and executes food preparation, ordering, and shopping, consistent with the quality/budgetary objectives of the agency. Through oversight, planning and organizing, the facility Cook is responsible for ensuring all food services functions at the facility are executed. Additionally, the Cook ensures safety of food handling practices, proper sanitation, utilization of the FIFO method and more. Key Responsibilities Food Service Responsibilities: Ensure meals are well balanced, nutritious and appealing. Reduce unnecessary costs whenever possible and utilize donations and creativity on menus. Follow the production menu. Orders food within budget and prepare food for residents and special events. Drive Food Services van to transport food, meals, and other supplies between facilities. Advise on possible improvements in efficiency, productivity, etc. Food Storage and Safety Responsibilities: Manage food storage, proper refrigeration and inventory control. Maintain professional safety standards, cleanliness and sanitation in accordance with health and safety codes. Ensure servicing and repair of equipment. Notify supervisor of equipment needs. Treatment Setting Responsibilities: Ensure that all kitchen client workers are familiar with agency and departmental policies, procedures, practices safe food handling and holds clients accountable. Train and evaluate clients assigned to kitchen. Maintain team spirit and morale within kitchen. Work as a team with Food Services and perform any further functions that Department and Agency needs. And other duties as assigned. Education High School diploma or GED is required Culinary certificate is preferred Experience Industrial kitchen tools and equipment & cooking methods techniques Knowledge Safety and hygiene standards and regulations Nutrition and special dietary requirements Volume preparation, portion control and food preservation Inventory Control System Skills and abilities: Temperament to work with and train emotionally disturbed clients Knowledge of approaches to recovery such as 12 step, social, or medical models Professionalism, punctuality, flexibility and reliability are imperative Excellent verbal, written, and interpersonal skills Culturally competent and able to work with a diverse population Experience with Microsoft Office applications, specifically Word Outlook and internet applications Integrity to handle sensitive information in a confidential manner Excellent organization skills and ability to multitask and juggle multiple priorities. Understanding of and ability to demonstrate professional boundaries with clients

. To provide excellent customer service to both external and internal clients, answer high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to clinic, direct phone inquiries to appropriate departments, and provide program information to all callers. Key Responsibilities Incoming calls: Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy. Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers. Maintains average call time and call volume as indicated in call center guidelines. Monitors incoming calls, and works with Call Center Manager to minimize abandoned call rates. Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances. Communicates sliding fee scale policies to patients appropriately. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Confirms and updates contact information for all patients at every contact. Outgoing calls: Makes follow-up calls for any messages left. Completes robust confirmation calls for all next day appointments. Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed. Assist with scheduling changes by contacting patients to reschedule appointments. Documentation Responsibilities : Accurately documents and routinely updates required patient information in electronic health record system. Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens. Collects and verifies contact information at every call. Enters patient insurance information for patients, and verifies eligibility with patient. Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately. Customer Service: All communications, both internal and external, must be delivered with excellent customer service. Must be courteous and professional for all patient interactions. Must talk to patients and clients in a caring and non-judgmental manner. Must be able to deliver care in a culturally and linguistic sensitive manner. Must ensure to use patient's preferred name and pronouns. Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls. Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution. And, other duties as assigned. Education and Knowledge, Skills and Abilities Required Qualifications: Prior experience in front desk reception, administrative and/or customer service Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure Strong organizational, interpersonal, listening, speaking and written communication skills Ability to assist callers in an approachable and welcoming manner Ability to work effectively with all levels and types of employees, management, clients and guests Ability to work cooperatively and effectively as part of a team Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented Strong proficiency with Microsoft Office applications(Excel, Outlook and Word), specifically Word Outlook and internet applications Experience working with staff and volunteers Working knowledge of computerized medical scheduling and billing systems Knowledge of HIPAA regulations Excellent attention to detail, ability to work independently and strong organizational skills Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and persons with mental health concerns High School Diploma or GED equivalent Desired Qualifications: 2 years experience working in a medical setting (or call center), preferably in a community clinic with medical experience Familiarity with other community agencies in the Bay Area to make appropriate referrals Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services Bilingual language capacity (Spanish/English) We will consider for employment qualified applicants with arrest and conviction records. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

. Reporting directly to the Director of Nursing, the Case Manager, Medical (Medical Case Manager, MCM) primary focus is to address the specialized medication case management and treatment authorization needs of participants in a social model substance use detoxification program. The MCM works in coordination with internal and external stakeholders to address the broad array of client needs through coordinating funding, and in obtaining critical medications required for safe Withdrawal Management (WM). The MCM acts primarily as a care coordinator and treatment case manager, and may perform duties that include crisis intervention, health education, referral to providers of necessary services, and benefits counseling. The MCM works with an interdisciplinary team, ensures accurate and timely flow of documentation to support appropriate treatment length episodes and maintains quality assurance of files. As part of the MCM routine duties they will interact with other governmental, non-profit service agencies, and local businesses for client services. KEY RESPONSIBILITIES Case Management: Prepares extended treatment episode authorization requests and routes to medical leadership for review. Forwards finalized document to Department of Public Health for authorization and, if received, ensures the authorization information is relayed to internal stakeholders. Facilitates the confidential exchange of client's protected health information (PHI) between Admissions and WM to adequately evaluate unit appropriateness for client's needs. Monitors, coordinates, and resolves obstacles between prescribing providers, payors, and retail pharmacies to make certain that clients receive critical Medication Assisted Therapies (MAT) with few to no lapses in treatment days. Outreach and Relationship Management: Collaboratively work and communicate with other agencies and local pharmacies to provide information regarding resources and service opportunities. Leadership Responsibilities: Works collaboratively with all invested staff. Provides administrative leadership for client medication support, and within the quality improvement infrastructure of the healthcare and residential program. Participates in matters related to performance and quality improvement, planning, protocols, and goal setting. Comfortable in changing systems, and champions change. Organizational Responsibilities: Accurately and consistently documents required information on records and reports. Keeps up to date with operational and procedural requirements. In conjunction with WM Nurse Manager, Behavioral Health Nurse Director, and/or Director of Addiction Medicine, assures organizational readiness for accreditation surveys and ongoing monitoring and reporting of conformance to quality within the program. Provides direct care coordination support for clients to access all aspects of HR360 healthcare services. And perform other duties as assigned. QUALIFICATIONS Education, Certification, and Experience Required: Possess a minimum of an AA degree in a related field; or 3-5 years related experience. BLS and First Aid Certification must be obtained within 30 days of hire. Experience and interest in working with safety-net populations and in treating substance use disorders. Experience working successfully with issues of mental health, criminal background, and other potential barriers to economic self-sufficiency.

. HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. SOMA RISE program has participants from the age of 18 and over, who are under the influence of substances and need short term assistance and support. The team works to engage participants in health resources, however great or small. The program will operate in a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients' safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. The Health Worker in the SOMA Rise program provides direct care, engagement, support, and documentation for participants in the HR360 SOMA RISE program. As a part of a collaborative team, along with EMTs, Supervising Health Workers, and Safety Monitors, Health Worker Is will ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources, however great or small. Health Worker I will model and demonstrate healthy COVID transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. Health Worker I will be required to complete and approve program documentation and assist in connecting our participants to ongoing services and support, and others as they arise. The Health Worker may be required to work nights and weekends. The Health Worker may also be designated to fill the role of Health and Safety Representative including monthly safety training, emergency drills, maintaining safety supplies, updating emergency response plans, and attending safety meetings. KEY RESPONSIBILITIES Direct Service Responsibilities: Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles. Engage participants in compassionate ways to build motivation toward health initiatives in their own lives. Respond to participants' needs, ensure that SOMA RISE protocols are being addressed, and, to respond to crises (e.g., conflict) and overdose with crisis de-escalation interventions and Narcan. Attend to SOMA RISE program milieu to help maintain safe space for participants. Verbally de-escalates tense, high-pressure, and emotionally charged situations. Provide health education and support in accordance with harm reduction principles. Verbally de-escalates tense, high-pressure, and emotionally charged situations. Work as an active team member along with EMTs, other health workers, janitors, safety monitors, and supervisors to maintain safety, calm tone, and cleanliness of program. Complete SOMA RISE program intakes by welcoming people, informing them of program norms/parameters/resources, and documenting their participation. Monitor SOMA RISE safety adherence and general well-being of all participants and call 911 when needed. If necessary, to provide proactive "warm handoff" referral and linkages for participants to hospital care, substance use treatment, health, and social services. Chaperone "fresh air" breaks, "smoking breaks", on-site food delivery service, and other onsite services. Administrative/Compliance Responsibilities: Engage with community partners around participant referrals. Complete observation logs, document rounds and observations of the milieu, and every 30 minutes for those sleeping. Attend internal program staff meetings and administrative supervision including regular shift meetings and various ad hoc meetings. Along with the Team, take ownership to ensure the overall quality of customer and health services at program. Fill the role of Health & Safety Representative including monthly safety trainings, emergency drills, maintain safety supplies, update emergency response plan, and attend safety meetings. Training Responsibilities: Participate in ongoing trainings on radical hospitality, harm reduction, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation. Basic drug knowledge, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics. And perform other duties as assigned. QUALIFICATIONS Education, Certification, and Experience High School Diploma or equivalent. First Aid and CPR certification. Experience working successfully with diverse populations specifically with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency. Experience working with people who use drugs and people experiencing homelessness. Overdose Prevention and Narcan Administration trained within 30 days of employment. We value a lived experience of homelessness, illicit drug use, and alcohol use. Proficiency with harm reduction, restorative justice, and trauma-informed care. Knowledge Knowledge of trauma informed care/treatment, co-occurring disorders, and harm reduction services. Knowledge of substance use and health concerns of people who inject drugs and use substances, and who are experiencing homelessness. Knowledge of Clinical documentation (treatment plans, progress notes, etc.). Knowledge of co-occurring disorders and trauma informed treatment. Overdose prevention and Narcan administration.

COVID-19 vaccine and booster required. Salary listed is the base salary but negotiable based on experience. The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those mos in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. It is the responsibility of the Staff Physician - MD/DO - to act as a clinical leader by providing quality primary care services to HealthRIGHT360 (HR360) patients in an integrated delivery model, helping to grow the overall practice, and promoting team functioning. The staff physician, MD/DO, provides full supervision in addition clinical supervision and oversight for Advanced Practice Providers including entering in to Collaborative Agreements with the Advanced Practice Provider, providing supervision and having input in the clinical review, performance appraisal, peer review and hiring and termination providers and clinical support staff Also provides supervision to the healthcare treatment team. Supervises the medical assistant functions which are under the purview of the provider. The Staff Physician is responsible for the provision of primary and preventive health care services to the patient population of HealthRIGHT 360; including but not limited to chronic disease management, addiction medicine, pain management, caring for the medical needs of patients presenting with co-occurring disorders and homeless in a team based care model. The Staff Physician works well with Advanced Practice Providers. May be required to work nights and weekends. Key Responsibilities Clinical Care Responsibilities: Provides comprehensive care, within the scope of credentialed privileges and standardized procedures, to HR360 patients within an integrated delivery model. Documents care promptly and following charting protocols and applicable CA state licensing requirements. Completes patient sessions in a timely manner. Ensures appropriate follow-up for all aspects of ordered care (e.g., specialty referrals, laboratory results, radiology reports, etc.). Responds to patient requests for information and assistance (e.g., form completion, prescription refills, etc.) in a timely manner. Leadership/Supervision Responsibilities: Provides clinical leadership, supervision and oversight to advanced practice providers, support staff, nurses, medical assistants, patient care coordinators, and interns/students. Enters into collaborative agreement with an advanced practice provider including input into the performance appraisal, peer review and hiring or termination of the provider or clinical support staff. Demonstrates comfort in changing systems, champions change, and leads change processes. Performance and Quality Improvement Responsibilities: Meets benchmarks for applicable quality indicators as noted in the annual quality improvement plan including the development of an appropriately sized continuity panel of patients and the maintenance of current productivity standards along with colleagues, assists in continuous quality improvement through on-going problem/needs identification and problem solving and, as requested, acts as change champion or lead in improvement activities. Organizational Responsibilities: Supervises advanced practice providers, support staff including nurse and medical assistants, students, interns and residents. Maintains availability for various administrative/clinical duties as requested by supervisor e.g., case presentations; in-service training to staff. Represents HealthRIGHT 360 at and/or attends professional conferences, in-service trainings, and meetings at the request or with approval of supervisor. Completes all mandatory trainings on an annual basis. Education and Knowledge, Skills and Abilities Education and Experience Required: Graduation from an accredited allopathic or osteopathic medical school. Possession of a valid California license as a physician. Possession of national board certification in appropriate field. Possession of BCLS/CPR certification. Possession of DEA Controlled Substances Registration Certificate. Possession of Data 2000 Waiver to prescribe controlled substances or must attain within 3 months of hire. Desired: Experience working in ambulatory care and/or a community health center. Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and culture backgrounds and economic status. Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency. Knowledge Required: Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications. Experience with electronic medical records. Knowledge of co-occurring disorders and trauma informed treatment. Desired: Bilingual Spanish/English. Experience with electronic medical records. Comfort working on teams and with safety net populations. Tag: IND100.

. JOB SUMMARY HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings and transitional services for the criminal justice population. 815 Buena Vista West in San Francisco is an alcohol rehab program providing substance abuse treatment, detoxification, and a halfway house or sober living home with residential short-term treatment and residential long-term treatment. Dual diagnosis or persons with co-occurring disorders, persons with HIV or AIDS, gays and lesbians, seniors, or older adults, pregnant or postpartum women, women, men, and criminal justice clients are supported for this drug treatment center. Under the supervision of the Medical Director, Behavioral Health Nurse Director, Nurse Manager, and/or licensed nurse, the On-call Health and Wellness Coordinator (HWC) is responsible for maintaining the secure inventory of medications, medication administration records, and directly observing and documenting self-administration of medication therapies for approximately 99 clients in withdrawal management and/or treatment for substance use disorders. Provides health information within scope, supports clients in learning to coordinate their own health care, and acts as a resource in navigating the health care system. They adhere to delivering treatment and services in Trauma-Informed and Harm Reduction modalities. KEY RESPONSIBILITIES Client and Medical Responsibilities: Closely collaborates with Medication Assisted Therapy (MAT), Withdrawal Management, and other Health & Wellness teams to ensure treatment plans and medication regimens are accurately implemented on the unit. They are responsible for management of client medications, including psychotropic medications and controlled substances and associated documentation, secure storage, count/inventory, and destruction according to policy. Acts as liaison with other staff and providers to relay requested information and reports on client adherence to medications. Ensures timely TB clearance for all new admissions as needed. Responds to medical emergencies and first aid needs as needed.Administrative Responsibilities: Maintains all medication documentation, including Centrally Stored Medication and Destruction logs, Medication Self-Administration forms, Shift-to-Shift Controlled Substance Logs, Discharge/Transfer Medication forms, and various standard letters to physicians and agencies. Ensures intra-agency providers receive current medication lists and/or medication administration records prior to Integrated Care Center appointments. Audits charts for required medical documentation utilized by payors and/or regulators.Preparation Responsibilities: Perform intake, including vital signs, list chief complaints, allergies, immunization histories and complete chart forms, as appropriate to patient type. Place patients in rooms and prepare them for examination. Clean, prepare and stock examination rooms. Coordination Responsibilities: Receive and return telephone calls from patients and pharmacies. Assist in scheduling specialty appointments and consultations. Monitor and ensure quality assurance of basic clinic functions. Oversee patient flow and ensure smooth, efficient patient flow throughout patient's clinic experience.• Works collaboratively with all Health and Wellness staff.• Monitors patient medication use and helps to mitigate risk to patient by flagging high dose medications and potential medication interactions to the Director of Addiction Medicine.• Supports Medication Assisted Treatment through counseling, education, and administration of injectable medications under the supervision of the addiction provider and standing orders.• Provides appropriate client care, education and counseling.• Provides complex care and care coordination for all clients accessing healthcare services internal and external to HealthRIGHT 360.• Works closely with stat collecting and reporting contractual data as necessary.And perform other duties as assigned. QUALIFICATIONSEducation, Certification, and Experience • High school diploma or equivalent & 1 year of experience in healthcare.• First Aid certified within 30 days of employment.• CPR certified within 30 days of employment.• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.Desired:• Medical Assistant Certification, i.e., AAMA/CCBMA Certification.• Two years of experience in a substance abuse treatment setting.• Course work in related subjects, i.e., co-occurring disorders, Trauma-Informed Care, Motivational Interviewing, HIV, HCV, Harm Reduction, etc.• Bachelor's Degree in related field.Knowledge • Knowledge of gender-responsive, trauma-informed, and co-occurring treatment preferred.

The Billing Specialist is responsible for managing HealthRIGHT360's clinical database/billing system, including e-Clinical works (ECW) or any other future EMR's reconciling insurance claims and tracking UDC's/UOS for HealthRIGHT 360's medical contracts. Key Responsibilities Billing Responsibilities: Under the supervision of HealthRIGHT360's Revenue Cycle Manager Manager, the billing specialist is responsible for accurate and timely scanning of EFT's, checks, EOB's, claim Inquiries, denials, RTD's and correspondence to PMG or other entities. The position is responsible by obtaining any additional information that may be needed to complete claims (Dx codes, CPT codes, note signatures, etc). Maintain and ensure proper coding for encounters including updates of ICD-10 and CPT codes. Bank Statement Reconciliations. Weekly Reconciliation the front desk cash logs, co-payments, and deposits to EMR and turn into fiscal. Along with the Revenue Cycle Manager and Directors of Operations investigate, post, and manage EMR payments and deposit into bank. Under the direction of the Revenue Cycle Manager develop and manage electronic billing system by inactivating and adding new/discontinued CPT and ICD10 codes, updating the Federal Poverty Level, Sliding Scale Fees and Charges on an annual basis. Regular management of HealthRIGHT 360's Medical Program's funding sources, including Medi-Cal, Medicare, Family PACT, Managed Care and Commercial Insurances. Daily management of Return to Clinic (RTC) errors. Daily processing of clinic/billing mail and work with PMG and Internal billing department to process ACH, remits, etc. and scan/upload to appropriate folders for processing. Under supervision of the Revenue Cycle Manager process patient refunds as necessary. Billing Credentialing: Notify PMG of all termed/hired employees. Obtain all provider materials needed for credentialing providers with all payer sources. Work with PMG on outstanding AR. Compliance Responsibilities: Ensure clinic stays in compliance with billing requirements (i.e. Medi-Cal/Medicare/HRSA compliance). Assist Medical Records department in providing billing records for patients upon request. Customer Service: Work directly with patients and Revenue Cycle Manager to address patients concerns or billing or statement concerns. As requested work with patients to explain the breakdown of fees and collect payment. And, other duties as assigned. Education and Knowledge, Skills and Abilities Education and Experience Required: Associates Degree in related field. Certificate in Medical Terminology or Billing and Coding. 2+ years of experience in accounting or billing department. Strong verbal communication. Proficient in Excel. Strong attention to detail. Excellent time management skills. Ten key experience. Data entry experience. Experience using billing software; eCW, Epic, and ClaimRemedi preferred. Desired: Bachelor's Degree in Accounting or related field Background Clearance Required: Must not be on active parole or probation Knowledge Required: Excellent command of spreadsheet applications. Culturally competent and able to work with a diverse population. Strong proficiency with Microsoft Office applications, specifically Word, Excel, Outlook and internet applications. Skills and Abilities Required: Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Professionalism, punctuality, flexibility and reliability are imperative. Excellent verbal, written, and interpersonal skills. Integrity to handle sensitive information in a confidential manner. Action oriented. Strong problem-solving skills. Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative and enthusiasm and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. Desired: Bilingual. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

This Women's HOPE residential program offers specialized care to the underserved female population of San Francisco, including low-income African American and Latina women and their families/children, with a special focus on pregnant and parenting women with co-occurring substance use and psychiatric disorders. The program is gender-responsive and trauma informed, addressing substance use, trauma, mental illness, health and wellness, family reunification, parenting education, employability, homelessness, and sober living skills. The team of providers at Women's HOPE includes parenting counselors, therapists, and SUD counselors who provide wrap around services to support and empower our participants as they reach toward their goals. On-Call Client Safety Navigators (On-Call CSNs) are responsible for maintaining and assessing the safety and security of the program and its residents while providing a supportive treatment environment. Through effective communication, On-Call CSNs relay relevant information to other members of the interdisciplinary team and perform crisis intervention as needed. On-Call CSNs ensure that the treatment environment is safe and welcoming. KEY RESPONSIBILITIES Safety and Security Responsibilities: Remains alert and awake during the entire overnight shift. Performs house runs to ensure and maintain accountability of all clients and the safety and security of the facility. Coordinates fire watch with residents. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Documents client updates and incidents in the facility log daily. Performs CPR and First Aid as needed. May work weekends and holidays as needed. Treatment Setting Responsibilities: When assigned the DOT (Directly Observed Therapy), documents, and accurately distributes client money, ensures client medications is securely stored and properly accounted for and hold facility keys and floater cellular phones. Ensure all house laundry is completed. Appropriately files any outstanding paperwork. Maintains tracking sheet and sends to the appropriate departments before the end of the shift. Attends required trainings and meetings. QUALIFICATIONS Education, Certification, and Experience High School diploma or equivalent. Background Clearance Completion of a background check and livescan clearance required Knowledge Culturally competent and able to work with a diverse population. Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications. Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency. Integrity to handle sensitive information in a confidential manner. Skills and Abilities Alertness and Vigilance Crisis Management Safety and Security Awareness Communication Skills Accountability Independence and Initiative Flexibility and Adaptability Team Collaboration Bilingual - bilingual in SF county threshold languages preferred.