Help desk team lead demographics and statistics in the US
Help desk team lead demographics research summary. Zippia estimates help desk team lead demographics and statistics in the United States by using a database of 30 million profiles. Our help desk team lead estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about help desk team leads after extensive research and analysis:
- There are over 40,029 help desk team leads currently employed in the United States.
- 32.8% of all help desk team leads are women, while 67.2% are men.
- The average help desk team lead age is 42 years old.
- The most common ethnicity of help desk team leads is White (55.8%), followed by Hispanic or Latino (15.1%), Black or African American (12.9%) and Asian (10.5%).
- In 2022, women earned 98% of what men earned.
- 11% of all help desk team leads are LGBT.
- Help desk team leads are 51% more likely to work at private companies in comparison to public companies.
On this page
Help desk team lead demographics by:
Help desk team lead gender statistics
32.8% of help desk team leads are women and 67.2% of help desk team leads are men.
- Male, 67.2%
- Female, 32.8%
Help desk team lead gender ratio
| Gender | Percentages |
|---|---|
| Male | 67.2% |
| Female | 32.8% |
Help desk team lead gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$73,739
Female income
$72,486
Help desk team lead gender ratio over time
This data breaks down the percentage of men and women in help desk team lead positions over time. Currently, 32.8% of help desk team leads are female.
Help desk team lead gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 61.25% | 38.75% |
| 2011 | 62.39% | 37.61% |
| 2012 | 64.07% | 35.93% |
| 2013 | 64.68% | 35.32% |
| 2014 | 65.13% | 34.87% |
| 2015 | 67.20% | 32.80% |
| 2016 | 67.36% | 32.64% |
| 2017 | 67.25% | 32.75% |
| 2018 | 68.10% | 31.90% |
| 2019 | 66.58% | 33.42% |
| 2020 | 67.17% | 32.83% |
| 2021 | 67.22% | 32.78% |
Help desk team lead related jobs gender ratio
We compared help desk team leads with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Help Desk Team Lead | 67% | 33% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Help desk team lead demographics by race
The most common ethnicity among help desk team leads is White, which makes up 55.8% of all help desk team leads. Comparatively, 15.1% of help desk team leads are Hispanic or Latino and 12.9% of help desk team leads are Black or African American.
- White, 55.8%
- Hispanic or Latino, 15.1%
- Black or African American, 12.9%
- Asian, 10.5%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Help desk team lead race
| Help desk team lead race | Percentages |
|---|---|
| White | 55.8% |
| Hispanic or Latino | 15.1% |
| Black or African American | 12.9% |
| Asian | 10.5% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Help desk team lead race and ethnicity over time
See how help desk team lead racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Help desk team lead race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.37% | 13.38% | 7.13% | 12.08% |
| 2011 | 65.07% | 13.47% | 7.27% | 11.59% |
| 2012 | 63.81% | 13.71% | 7.52% | 12.23% |
| 2013 | 62.74% | 12.95% | 8.33% | 12.61% |
| 2014 | 62.45% | 13.16% | 7.98% | 13.31% |
| 2015 | 62.36% | 12.62% | 9.16% | 13.20% |
| 2016 | 62.15% | 12.59% | 9.13% | 13.09% |
| 2017 | 61.37% | 12.25% | 9.59% | 13.49% |
| 2018 | 61.48% | 12.21% | 9.68% | 13.23% |
| 2019 | 59.67% | 12.13% | 10.38% | 14.36% |
| 2020 | 57.63% | 12.70% | 10.16% | 14.52% |
| 2021 | 55.77% | 12.94% | 10.53% | 15.05% |
Help desk team lead wage gap by race
According to our data, asian help desk team leads have the highest average salary compared to other ethnicities. Black or african american help desk team leads have the lowest average salary at $71,674.
| Ethnicity | Salary |
|---|---|
| Unknown | $72,411 |
| White | $73,294 |
| Black or African American | $71,674 |
| Asian | $78,968 |
| Hispanic or Latino | $72,579 |
Average help desk team lead age
See how the average age of help desk team leads varies based on ethnicity and gender.
Male
Female
Help desk team lead age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Help desk team lead age breakdown
The average age of help desk team leads is 40+ years years old, representing 56% of the help desk team lead population.
Help desk team lead age breakdown
| Help Desk Team Lead Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Help desk team lead educational attainment
The most common degree for help desk team leads is bachelor's degree, with 61% of help desk team leads earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 5%.
- Bachelor's, 61%
- Associate, 24%
- Master's, 5%
- High School Diploma, 5%
- Other Degrees, 5%
Help desk team leads by degree level
| Help desk team lead degree | Percentages |
|---|---|
| Bachelor's | 61% |
| Associate | 24% |
| Master's | 5% |
| High School Diploma | 5% |
| Other Degrees | 5% |
Help desk team lead jobs you might like
Help desk team lead wage gap by degree level
According to the data, help desk team leads with a Master's degree earn more than those without, at $82,012 annually. With a Doctorate degree, help desk team leads earn a median annual income of $79,419 compared to $74,436 for help desk team leads with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $82,012 |
| High School Diploma or Less | $68,968 |
| Bachelor's Degree | $74,436 |
| Doctorate Degree | $79,419 |
| Some College/ Associate Degree | $70,008 |
Help desk team lead employment statistics
Most help desk team leads work for a private in the technology industry.
Company size where help desk team leads work
Below, you can see the size of companies where help desk team leads work.
Help desk team lead jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 21% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 33% |
Help desk team lead jobs by company type
Employees with the help desk team lead job title have their preferences when it comes to working for a company. For instance, most help desk team leads prefer to work at private companies over public companies.
Help desk team lead jobs by sector
| Company type | Percentages |
|---|---|
| Education | 9% |
| Public | 35% |
| Private | 51% |
| Government | 4% |
Help desk team lead jobs by industry
The most common industries for help desk team leads are technology, professional and finance.
Help desk team lead industry statistics
| Industry | Percentages |
|---|---|
| Technology | 17% |
| Fortune 500 | 16% |
| Professional | 10% |
| Finance | 8% |
| Education | 8% |
| Manufacturing | 6% |
| Telecommunication | 4% |
| Health Care | 4% |
| Retail | 4% |
| Media | 3% |
| Government | 3% |
| Insurance | 3% |
| Hospitality | 2% |
| Transportation | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Help desk team lead turnover and employment statistics
Help desk team lead unemployment rate over time
The unemployment rate for help desk team leads between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Help desk team lead unemployment rate by year
| Year | Help desk team lead unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average help desk team lead tenure
The average help desk team lead stays at their job for 1-2 years, based on the 1,121 help desk team leads resumes in Zippia's database.
Help desk team lead tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 16% |
| 1-2 years | 40% |
| 3-4 years | 19% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 6% |
Help desk team lead LGBT ratio compared to similar jobs
Review the percent of help desk team leads that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Senior Telecom Analyst | 7.31% | 1,035 |
| Senior Infrastructure Analyst | 8.42% | 55,880 |
| Obiee Developer | 8.46% | 83,141 |
| Information Security Administrator | 8.59% | 157,160 |
| NOC Technician | 9.03% | 48,270 |
| Senior Associate Quality Assurance | 10.54% | 64,796 |
| Help Desk Team Lead | 10.88% | - |
Similar help desk team lead jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Senior Telecom Analyst | 7.31% | 1,035 |
| Senior Infrastructure Analyst | 8.42% | 55,880 |
| Obiee Developer | 8.46% | 83,141 |
| Information Security Administrator | 8.59% | 157,160 |
| NOC Technician | 9.03% | 48,270 |
| Senior Associate Quality Assurance | 10.54% | 64,796 |
Foreign languages spoken by help desk team leads
The most common foreign language among help desk team leads is Spanish at 70.6%. The second-most popular foreign language spoken is Portuguese at 11.8% and Mandarin is the third-most popular at 5.9%.
- Spanish, 70.6%
- Portuguese, 11.8%
- Mandarin, 5.9%
- Arabic, 5.9%
- Carrier, 5.9%
Help desk team lead languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 70.6% |
| Portuguese | 11.8% |
| Mandarin | 5.9% |
| Arabic | 5.9% |
| Carrier | 5.9% |
