Helpdesk lead demographics and statistics in the US
Helpdesk lead demographics research summary. Zippia estimates helpdesk lead demographics and statistics in the United States by using a database of 30 million profiles. Our helpdesk lead estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about helpdesk leads after extensive research and analysis:
- There are over 15,877 helpdesk leads currently employed in the United States.
- 19.0% of all helpdesk leads are women, while 81.0% are men.
- The average helpdesk lead age is 42 years old.
- The most common ethnicity of helpdesk leads is White (55.2%), followed by Hispanic or Latino (15.1%), Black or African American (12.6%) and Asian (11.4%).
- In 2022, women earned 98% of what men earned.
- 11% of all helpdesk leads are LGBT.
- Helpdesk leads are 56% more likely to work at private companies in comparison to public companies.
On this page
Helpdesk lead demographics by:
Helpdesk lead gender statistics
19.0% of helpdesk leads are women and 81.0% of helpdesk leads are men.
- Male, 81.0%
- Female, 19.0%
Helpdesk lead gender ratio
| Gender | Percentages |
|---|---|
| Male | 81.0% |
| Female | 19.0% |
Helpdesk lead gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$68,460
Female income
$67,166
Helpdesk lead gender ratio over time
This data breaks down the percentage of men and women in helpdesk lead positions over time. Currently, 19.0% of helpdesk leads are female.
Helpdesk lead gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 76.70% | 23.30% |
| 2011 | 77.56% | 22.44% |
| 2012 | 78.79% | 21.21% |
| 2013 | 79.23% | 20.77% |
| 2014 | 79.56% | 20.44% |
| 2015 | 81.02% | 18.98% |
| 2016 | 81.13% | 18.87% |
| 2017 | 81.05% | 18.95% |
| 2018 | 81.64% | 18.36% |
| 2019 | 80.58% | 19.42% |
| 2020 | 80.99% | 19.01% |
| 2021 | 81.03% | 18.97% |
Helpdesk lead related jobs gender ratio
We compared helpdesk leads with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Helpdesk Lead | 81% | 19% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Helpdesk lead demographics by race
The most common ethnicity among helpdesk leads is White, which makes up 55.2% of all helpdesk leads. Comparatively, 15.1% of helpdesk leads are Hispanic or Latino and 12.6% of helpdesk leads are Black or African American.
- White, 55.2%
- Hispanic or Latino, 15.1%
- Black or African American, 12.6%
- Asian, 11.4%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Helpdesk lead race
| Helpdesk lead race | Percentages |
|---|---|
| White | 55.2% |
| Hispanic or Latino | 15.1% |
| Black or African American | 12.6% |
| Asian | 11.4% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Helpdesk lead race and ethnicity over time
See how helpdesk lead racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Helpdesk lead race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.83% | 13.03% | 7.96% | 12.14% |
| 2011 | 64.53% | 13.12% | 8.11% | 11.64% |
| 2012 | 63.26% | 13.36% | 8.36% | 12.28% |
| 2013 | 62.20% | 12.59% | 9.17% | 12.66% |
| 2014 | 61.91% | 12.81% | 8.82% | 13.37% |
| 2015 | 61.81% | 12.27% | 9.99% | 13.26% |
| 2016 | 61.60% | 12.23% | 9.97% | 13.15% |
| 2017 | 60.82% | 11.90% | 10.42% | 13.55% |
| 2018 | 60.93% | 11.86% | 10.51% | 13.29% |
| 2019 | 59.12% | 11.78% | 11.21% | 14.41% |
| 2020 | 57.08% | 12.35% | 10.99% | 14.58% |
| 2021 | 55.23% | 12.59% | 11.37% | 15.11% |
Helpdesk lead wage gap by race
According to our data, asian helpdesk leads have the highest average salary compared to other ethnicities. Black or african american helpdesk leads have the lowest average salary at $66,329.
| Ethnicity | Salary |
|---|---|
| Unknown | $67,089 |
| White | $68,001 |
| Black or African American | $66,329 |
| Asian | $73,885 |
| Hispanic or Latino | $67,262 |
Average helpdesk lead age
See how the average age of helpdesk leads varies based on ethnicity and gender.
Male
Female
Helpdesk lead age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Helpdesk lead age breakdown
The average age of helpdesk leads is 40+ years years old, representing 56% of the helpdesk lead population.
Helpdesk lead age breakdown
| Helpdesk Lead Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Helpdesk lead educational attainment
The most common degree for helpdesk leads is bachelor's degree, with 54% of helpdesk leads earning that degree. The second and third most common degree levels are associate degree degree at 31% and associate degree degree at 5%.
- Bachelor's, 54%
- Associate, 31%
- Master's, 5%
- High School Diploma, 4%
- Other Degrees, 6%
Helpdesk leads by degree level
| Helpdesk lead degree | Percentages |
|---|---|
| Bachelor's | 54% |
| Associate | 31% |
| Master's | 5% |
| High School Diploma | 4% |
| Other Degrees | 6% |
Helpdesk lead jobs you might like
Helpdesk lead wage gap by degree level
According to the data, helpdesk leads with a Master's degree earn more than those without, at $77,062 annually. With a Doctorate degree, helpdesk leads earn a median annual income of $74,355 compared to $69,180 for helpdesk leads with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $77,062 |
| High School Diploma or Less | $63,548 |
| Bachelor's Degree | $69,180 |
| Doctorate Degree | $74,355 |
| Some College/ Associate Degree | $64,615 |
Helpdesk lead employment statistics
Most helpdesk leads work for a private in the technology industry.
Company size where helpdesk leads work
Below, you can see the size of companies where helpdesk leads work.
Helpdesk lead jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 31% |
Helpdesk lead jobs by company type
Employees with the helpdesk lead job title have their preferences when it comes to working for a company. For instance, most helpdesk leads prefer to work at private companies over public companies.
Helpdesk lead jobs by sector
| Company type | Percentages |
|---|---|
| Education | 8% |
| Public | 32% |
| Private | 56% |
| Government | 4% |
Helpdesk lead jobs by industry
The most common industries for helpdesk leads are technology, professional and health care.
Helpdesk lead industry statistics
| Industry | Percentages |
|---|---|
| Technology | 15% |
| Fortune 500 | 12% |
| Professional | 11% |
| Health Care | 9% |
| Manufacturing | 7% |
| Education | 7% |
| Retail | 6% |
| Finance | 6% |
| Media | 3% |
| Government | 3% |
| Energy | 3% |
| Pharmaceutical | 2% |
| Hospitality | 2% |
| Transportation | 2% |
| Construction | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Real Estate | 2% |
| Internet | 1% |
| Telecommunication | 1% |
| Utilities | 1% |
| Start-up | 1% |
Helpdesk lead turnover and employment statistics
Helpdesk lead unemployment rate over time
The unemployment rate for helpdesk leads between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Helpdesk lead unemployment rate by year
| Year | Helpdesk lead unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average helpdesk lead tenure
The average helpdesk lead stays at their job for 1-2 years, based on the 504 helpdesk leads resumes in Zippia's database.
Helpdesk lead tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 18% |
| 1-2 years | 42% |
| 3-4 years | 17% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 4% |
Helpdesk lead LGBT ratio compared to similar jobs
Review the percent of helpdesk leads that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Network Planner | 7.31% | 36,482 |
| Public Health Informatician | 8.42% | 55,207 |
| Embedded Software Engineer | 8.46% | 171,613 |
| Senior Information Security Engineer | 8.59% | 119,962 |
| Senior Engineering Field Technician | 9.03% | 126,391 |
| Document Control Coordinator | 10.54% | 48,779 |
| Helpdesk Lead | 10.88% | - |
Similar helpdesk lead jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Network Planner | 7.31% | 36,482 |
| Public Health Informatician | 8.42% | 55,207 |
| Embedded Software Engineer | 8.46% | 171,613 |
| Senior Information Security Engineer | 8.59% | 119,962 |
| Senior Engineering Field Technician | 9.03% | 126,391 |
| Document Control Coordinator | 10.54% | 48,779 |
Foreign languages spoken by helpdesk leads
The most common foreign language among helpdesk leads is Spanish at 77.8%. The second-most popular foreign language spoken is German at 11.1% and Japanese is the third-most popular at 11.1%.
- Spanish, 77.8%
- German, 11.1%
- Japanese, 11.1%
Helpdesk lead languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 77.8% |
| German | 11.1% |
| Japanese | 11.1% |
