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Home office representative skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
E. Duff Wrobbel Ph.D.
Below we've compiled a list of the most critical home office representative skills. We ranked the top skills for home office representatives based on the percentage of resumes they appeared on. For example, 29.7% of home office representative resumes contained customer service as a skill. Continue reading to find out what skills a home office representative needs to be successful in the workplace.

15 home office representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how home office representatives use customer service:
  • Delivered consumers with superb customer service concerning their mortgage accounts.
  • Recommend alternatives for product processing to customers, agents and staff within Bank policies and guidelines while providing excellent customer service.

2. Care Services

Here's how home office representatives use care services:
  • Obtained and evaluated patients in various community settings to determine appropriateness for home care services.
  • Addressed questions and problems related to home care services.

3. Payment Arrangements

Here's how home office representatives use payment arrangements:
  • Helped customers with there Equity loans, pay offs and working on payment arrangements.
  • Processed payments and set up payment arrangements to maintain or reactivate service while providing exceptional customer service to maintain customer loyalty.

4. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how home office representatives use credit card:
  • Handled customer payments, cash and credit card/check transactions.
  • Take credit card information to process orders.

5. Inbound Calls

Here's how home office representatives use inbound calls:
  • Take inbound calls in regard to technical issues.
  • Handled computer-generated outbound calls and accepted inbound calls in order to sell extended warranties on Dell computers-consistently exceeding sales goals.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how home office representatives use outbound calls:
  • Managed customers' database accounts, performed customer verification and processed applications, orders and requests while answering inbound/outbound calls.
  • Placed outbound calls to commercial/residential customers and local authorities to advise of an activated burglary/fire alarm.

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7. Customer Satisfaction

Here's how home office representatives use customer satisfaction:
  • Coordinated claims infield and maintained overall customer satisfaction and brand loyalty.
  • Achieve high levels of customer satisfaction through sales of airline services via telephone in accordance with corporate guidelines.

8. Customer Inquiries

Here's how home office representatives use customer inquiries:
  • Answered an average of 30-60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greet and handle customer inquiries.

9. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how home office representatives use troubleshoot:
  • Monitor and test systems and peripheral equipment and troubleshoot problems*Evaluate systems performance level and improve capabilities as needed.
  • Provided technical support for online users to troubleshoot application difficulties and website navigation for internal and external clients.

10. Sales Techniques

Here's how home office representatives use sales techniques:
  • Apply sales techniques while providing schedules, fare and flight information to customers.
  • Demonstrated professional salesmanship through the use of highly developed sales techniques and effective presentation skills.

11. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how home office representatives use customer interaction:
  • Make note of all customer interactions and issues.
  • Use various programs on all customer interactions.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how home office representatives use product knowledge:
  • Utilized product knowledge to perform testing to ensure properly functioning system; reported system problems and ensured timely maintenance services.
  • Participated in training seminars that provided product knowledge, skincare, and customer service including follow-up with customers for product satisfaction.

13. Customer Complaints

Here's how home office representatives use customer complaints:
  • Answered customer complaints regarding their home inspections and homeowner's policy.
  • Executed daily operations of explaining customer bills, contributed to company success by handling customer complaints; provided excellent customer service.

14. Call Handling

Here's how home office representatives use call handling:
  • Assisted customers with their inquiries and resolving issues within the average call handling time of eight minutes and forty-five seconds.

15. Customer Calls

Here's how home office representatives use customer calls:
  • Recognize, document and alert the supervisor of trends in customer calls and through monitoring Employee Director.
  • Take customer calls and walk customers through loan applications while remaining within state and federal regulations and demonstration superior customer service...
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E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.
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Read more about what experts have to say about home office representative

List of home office representative skills to add to your resume

Home office representative skills

The most important skills for a home office representative resume and required skills for a home office representative to have include:

  • Customer Service
  • Care Services
  • Payment Arrangements
  • Credit Card
  • Inbound Calls
  • Outbound Calls
  • Customer Satisfaction
  • Customer Inquiries
  • Troubleshoot
  • Sales Techniques
  • Customer Interaction
  • Product Knowledge
  • Customer Complaints
  • Call Handling
  • Customer Calls
  • Telephone Calls
  • Customer Care
  • POS
  • Groceries
  • Depot

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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