Hospitality representative job description

Be the Chick-fil-A brand to our guest and build your future! We are committed to our team and offer flexible schedules
(AM and PM shifts available) as well as these unique benefits:
All full-time team members start at $15/hour and can receive a $375/month health insurance subsidy after 30 days. All full-time/full-availability team members start at $15/hour All team members (full-time and part-time) benefit from a great work environment, Sundays off, and work meals. Additionally, everyone can qualify for an annual 401(k) contribution and paid time off!


This is not your average restaurant job--it is an opportunity to join professionally-minded people serving customers who love the Chick-fil-A brand! Whether you are stationed in our dining room or drive-thru, as a "Hospitality Professional" you will be completely prepared to "WOW" our guests and deliver on the customer expectations our restaurants are known for! When you join us, you're joining a team who grows together and loves winning together!



REQUIREMENTS


The advertised $15/hour rate is for full-time. Other pay ranges will apply for students and others with limited availability and/or qualifications Saturday availability is required for all team members (typical schedule includes 1-3 Saturdays/month depending on availability and needs of the business) Monday-Saturday availability required for all full-time team members (typically scheduled five days/week) Appearance guidelines must be followed at all times (natural hair color, no visible tattoos, piercings limited to 2 per ear, facial hair must be short and well-kept) Must be 16 years of age Must be eligible for work in the United States Must have reliable transportation Ability and willingness to work outside in various weather conditions Ability to work well under pressure in fast-paced environments



ABOUT THE COMPANY


We CARE. It shows to our Guests through Great Experiences at our Restaurants. It shows to our Team through our Work Environment. We are looking for more folks who CARE, so we can share Opportunity.








Keywords: chickfila, customer service, front of house, foh, sales, server, retail,

Under the supervision of the Patient Access Supervisor, the Hospital Access Representative is responsible for Revenue Service operations that impact the reimbursement to our ministry.

This colleague is a registration specialist and is is responsible for obtaining complete and accurate patient demographic, insurance (eligibility and/or verification), and financial information as well as collection of all liability due for inpatients, outpatients, and emergency patients either face-to-face or on the phone. This position requires technical accuracy, excellent communication skills and the highest ethical standards. This colleague must demonstrate excellent customer service skills by providing a patient friendly and pleasant registration process to assure that patient and family needs are met in a timely manner. This colleague must be able to resolve a wide variety of physician and patient requests and inquiries as well as demonstrated the ability to manage patient volume variations and difficult patient situations. Acts as liaison between departments to foster open communication and team work, utilizing positive and effective communication with all team members. This position is responsible for adhering to all compliance requirements as mandated.

Consistently confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system; avoiding overlays and duplicate patient medical records. Secures and/or explains copies of insurance card(s), forms of ID, and signature(s) on all required forms
Consistently completes the Medicare Secondary Payer (MSPQ).

Demonstrates knowledge and understanding of the hospital's mission and values, regulatory compliance requirements, payor requirements, HIPPA Privacy, the revenue cycle process and hospital policies through conduct and behavior.

Transcribes accurate bed reservation information phoned into the department from physicians or their designate, including the admitting diagnosis, scheduled procedure and type of bed needed, and the Admitting/Attending physician. Understands the death certificate and release of body process to accurately assist physicians in completing said certificates.

Attends monthly in-services for ongoing governmental, insurance and departmental changes. Precepts new hires.

Using AIDET skills, representative monitors patient waiting areas to ensure all patients are registered and provided updates on next steps and/or delays. Ensures that area is clean and organized. Answers patient questions in a professional and courteous manner. Uses service excellence toolbox for service recovery. Answers calls within 3 rings. Handles all calls coming into any location in the department and if unfamiliar with question, will seek out the answer for the caller.

Collects and analyzes demographic, insurance, guarantor, reason for visit, and other pertinent workflow specific data from patients/representatives to assure registration accuracy is maintained for
all outpatient visits, Emergency Department visits and/or admissions. Performs registration functions consistent with Federal, State, and Local regulatory agency and insurance payor requirements, organization policies and procedures; including HIPPA privacy, security regulations and Joint Commission. Consistently maintains registration accuracy rate at or above department standard in performance of registration duties.

Completes work queues in all areas of registration for high dollar exams and surgeries, again ensuring all demographic and insurance information is accurate for the authorization by the precept area.

Understands and demonstrates the ability to work within the ED arrival workflows vs. ED updates, the P&P for the ED in regards to DCFS approval, the use of institutional guarantors, collection of co-pays,
precertification, etc. Representative in course of registrations uses a WOW for registration and does push patients in wheelchairs from waiting room to treatment area.

Position Requirements:

Minimum Education:
Required: High School Diploma
Preferred: High School Diploma plus training acquired through work experience or education

Minimum Experience:
Preferred: 1-2 years of previous job-related experience


Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Position Summary: This position is designed to provide guests to Mumm Napa with an outstanding and unique winery experience. Our hospitality representative's work with a team of skilled professionals to ensure guests receive the best impression of Mumm Napa, with a focus at all times on customer service, sales and wine club sign-ups. The presentation made to the guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Mumm Napa. Hospitality representatives will have strong knowledge and passion for wine, and exhibit enthusiasm in sharing this information with our guests.
Duties and Responsibilities
Providing guests with an outstanding and unique experience. This includes:Providing a friendly and sincere greeting Educating guests about Mumm Napa's history and wines Developing ongoing relationships with guests to stimulate repeat visits and future sales.Assisting guests with information and reservations at restaurants, hotels, and other wineries as needed Hosting a unique and engaging tasting Pouring and describing wines and winemaking techniques Setting up and conducting general and private tours and tastings for trade, VIPs or club members Promoting and selling Mumm Napa Wine Club, wine products and gift merchandise Assisting with hospitality special events, special wine tastings, and VIP luncheons/dinners Actively participate in regularly scheduled staff meetings.Stay current on recent wine reviews, industry issues Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.Assist with daily business functions, including opening and closing procedures, wine inventory, and restocking.Handle routine purchasing transactions and daily sales accounting.Assist with bar, cashier, or phone duties as needed.Learn and adhere to all principles of Mumm Napa's ISO QSE Management System.Respond quickly and graciously to customer requests and feedback.

Qualification
Essential:
Proven sales results, in the wine industry or other Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.Excellent verbal & interpersonal communication skills required.Clean and professional appearance Flexible schedule including weekends, some holidays and evenings as necessary Must be at least 21 years of age

Desirable:

Bilingual any other language a plus
Experience in a fast-paced, high-end hospitality environment

Physical Requirements
Ability to lift heavy boxes (40-50 lbs) on a repeated basis.Position entails excessive standing and walking, and considerable bending.

The salary range for this role, based in California is $40,00 to $45,000 Base salaries are determined during our interview process, by assessing a candidate's experience, skills against internal peers and against the scope and responsibilities of the position.

Job Posting End Date:

Target Hire Date:
2022-10-01-07:00

Target End Date:
2022-12-31-08:00