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Hospitality representative skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Jerry Masterson Ph.D.,
Lourdes Torres
Below we've compiled a list of the most critical hospitality representative skills. We ranked the top skills for hospitality representatives based on the percentage of resumes they appeared on. For example, 38.8% of hospitality representative resumes contained patients as a skill. Continue reading to find out what skills a hospitality representative needs to be successful in the workplace.

15 hospitality representative skills for your resume and career

1. Patients

Here's how hospitality representatives use patients:
  • Compiled data from patients and entered information in mainframe system * Gathered hospital information for billing purposes
  • Assisted uninsured patients with application process for Medicare/SSI/Medicaid and checked their eligibility requirements.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hospitality representatives use customer service:
  • Conducted training programs on drug delivery system, negotiated contracts, and provided comprehensive customer service and account management.
  • Performed excellent customer service and assist civilian and military customers to include high ranking civilian and military personnel.

3. Surgery

Here's how hospitality representatives use surgery:
  • Accessed key opinion leaders in Infectious Disease, HIV, psychiatry, neurology, general surgery, urology, Internal Medicine.
  • Promoted to specialist in Oncology, Infectious diseases, Surgery, Cardiology, ICU/CCU, Anesthesia and Emergency Medicine.

4. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how hospitality representatives use hippa:
  • State and Federal Regulations and HIPPA Compliance were upheld according to the South Carolina Laws.
  • Adapted communication to age-specific patients and ensured appropriate HIPPA guidelines were followed in patient communication and record keeping.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how hospitality representatives use product knowledge:
  • Implemented hospital/office based promotional activities to increase product knowledge and develop support.
  • Trained several new representatives on product knowledge and managing business strategies.

6. Acute Care

The branch of secondary healthcare which is responsible for giving short-term care to patients recovering from severe injuries or urgent medical problems is known as acute care. Acute care comprises multiple domains like; emergency care, urgent care, short-term stabilization, pre-hospital care, critical care, and trauma care.

Here's how hospitality representatives use acute care:
  • Finished in top 15% of all acute care representatives.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how hospitality representatives use data entry:
  • Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.
  • Provided customer data entry information into computer system and assisted with promotional events in a professional and courteous manner.

8. Medicaid

Here's how hospitality representatives use medicaid:
  • Requested, retrieved and copied verification of documents needed for pending Medicaid applications.
  • Work Description: Managed high volume of accounts with responsibility for implementation of getting the accounts approved for medicaid coverage.

9. Central Nervous System

Here's how hospitality representatives use central nervous system:
  • Marketed Anti-Infectives, Gastrointestinal, Respiratory, Central Nervous System, Cardiology and Oncology products.
  • Established Bayer as a new committed entity in the Central Nervous System NYC marketplace.

10. Emergency Medicine

Here's how hospitality representatives use emergency medicine:
  • Marketed and launched anti-epileptic drug to Emergency Medicine, ICU, Neurology and Infectious Disease.
  • Marketed to Neurologists, Emergency Medicine, Critical Care, Hospitalists, Neuro-Surgeons, Nursing, etc.

11. Cardiology

Cardiology refers to the medical scientific field which researches and treats various issues, developments, diseases, and other afflictions within or related to the human heart and, by extension, some of the circulatory systems within the body, too. Some of the afflictions of the heart include the following: cardiac arrest, hypertension, and various forms of cardiomyopathy. This branch of medicine deals with everything from diagnosis to treatment, whether by way of medical procedures or drug or physical therapy, to post-procedure and further check-ups.

Here's how hospitality representatives use cardiology:
  • Targeted specialties included: cardiology, infectious disease, pulmonary, gastroenterology and internal medicine physicians.
  • Obtained formulary approval with cardiology and nuclear medicine decision-makers for an imaging product used for stress tests (Adenoscan ).

12. IV

Here's how hospitality representatives use iv:
  • Account management and business development of highly specialized IV pharmaceuticals to hospitals and pharmacies.
  • Outperformed national IV antibiotic launch sales goal of 66% to finish launch at 198% goal, 2005.

13. Oncology

Oncology is defined as the facet of medicine that deals with cancer. Oncology also deals with the prevention and diagnosis of these diseases. A medical professional who has studied the discipline of oncology is referred to as an ‘oncologist'. An oncologist can further specialize in their discipline and become a medical oncologist, surgical oncologist, or radiation oncologist.

Here's how hospitality representatives use oncology:
  • Trained all ICU, Oncology, and Med/Surg Staff on comfort measures and protocol regarding our partnership.
  • Included infusion disposables, pharmacueticals (proprietary and generic), oncology products and needle-free technologies.

14. Market Share Growth

Market share growth is defined as the continuous growth of a company's product or service in a specific market. When a company's market share is growing it indicates that the company is growing its revenue faster than its competitors. Market share is a percentage of the market that is controlled by a company's products and services. For example, Apple phone sales make up 41% of the overall smartphone market in the US. It means that Apple's market share in the US is 41%.

Here's how hospitality representatives use market share growth:
  • Top two in district in market share growth by facilitating in services with key offices and psychiatric hospitals.
  • Educated advocates on usage and benefits of product; coordinated speaking engagements to increase market share.

15. Infectious Disease

Infectious disease refers to an illness or disorder caused by a small organism. These organisms may be bacteria, fungi, parasites, or viruses and can cause a variety of symptoms in the exposed person. Some of these organisms can jump from one person to another, which spreads the infectious disease between individuals.

Here's how hospitality representatives use infectious disease:
  • Arranged and conducted in-service teaching programs relating to drug treatments for various infectious diseases.
  • Generated strategic plan to gain support from Infectious Disease Physicians and Hospital Pharmacists for launch and utilization of Synercid.
top-skills

What skills help Hospitality Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on hospitality representative resumes?

Dr. Jerry Masterson Ph.D.

Professor, Program Director, Graduate Interdisciplinary Programs (MPS/MSIS), Missouri State University

Our students get a leadership perspective from multiple disciplines. Business, psychology, communication, computer science, professional writing. This perspective might allow them to work with most anyone as they will understand the language of the discipline.

What hospitality representative skills would you recommend for someone trying to advance their career?

Lourdes TorresLourdes Torres LinkedIn profile

Assistant Director, Employer Relations, Florida International University

I would say the top skills that students should try to enhance and are being requested from our corporate partners are:
-Creativity and innovation
-Project management skills
-Technological skills
-Communication
-Critical Thinking

FIU students can learn more about these areas by taking courses through a platform called 'LinkedIn Learning.' LinkedIn Learning is an online learning platform that enables FIU faculty, staff, and students to discover and develop skills through an online library of high-quality expert-led videos. It is free for all students and they can login and register through their FIU accounts. I do, however, encourage graduates if they can to pursue taking online courses/certifications. There are many free and paid resources available online.

What hard/technical skills are most important for hospitality representatives?

Joe Conto

Associate Professor, Paul Smith's College of Arts & Sciences

As a hiring manager in high-end hotels and country clubs, I paid little attention to most technical skills. If an applicant possesses the soft skills outlined above, I was typically certain that training could provide the necessary technical skills. Therefore, I always advise students to "work on purpose" during internships and other work experiences in order to not only learn hard skills but also develop the soft skills listed above.

List of hospitality representative skills to add to your resume

Hospitality representative skills

The most important skills for a hospitality representative resume and required skills for a hospitality representative to have include:

  • Patients
  • Customer Service
  • Surgery
  • Hippa
  • Product Knowledge
  • Acute Care
  • Data Entry
  • Medicaid
  • Central Nervous System
  • Emergency Medicine
  • Cardiology
  • IV
  • Oncology
  • Market Share Growth
  • Infectious Disease
  • Primary Care
  • Healthcare Professionals
  • Sales Growth
  • Account Management
  • Fine Dining
  • Medical Sales
  • Internal Medicine
  • Critical Care
  • Antibiotics
  • Financial Assistance
  • Sales Performance
  • ICU
  • PPO
  • Product Portfolio
  • Hospital Accounts
  • ICD-9
  • Veterans
  • Pharmaceutical Products
  • Hypertension
  • GPO
  • Business Plan
  • Family Practice
  • Disease State
  • Community Hospital
  • CNS
  • GI
  • Cath Lab
  • HIV
  • Care Organizations
  • Formulary Acceptance
  • Academic Institutions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.