Implementation program manager job description
Updated March 14, 2024
10 min read
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Example implementation program manager requirements on a job description
Implementation program manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in implementation program manager job postings.
Sample implementation program manager requirements
- Bachelor's Degree or higher in Computer Science, Information Technology, or related field.
- 3+ years of experience in IT program/project management.
- Strong technical understanding of software development and IT operations.
- Proficiency in project management tools (e.g. MS Project).
- Excellent written and verbal communication skills.
Sample required implementation program manager soft skills
- Ability to think critically and solve problems independently.
- Able to work in a fast-paced environment and meet deadlines.
- Excellent organizational, time management, and leadership skills.
- Ability to work collaboratively with teams and stakeholders.
Implementation program manager job description example 1
Palantir implementation program manager job description
A World-Changing Company
At Palantir, we're passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
As an Implementation Program Manager, you are the operational engine behind Palantir's forward deployed engineering teams. You partner with our Forward Deployed Engineers and Deployment Strategists to optimize our product implementation process. You track and stabilize projects, remove roadblocks, and anticipate stakeholder needs to ensure engineers are able to focus their time and attention on the technical problems they are best equipped to solve. Your creative approach to project management centers around frameworks that enable rapid iteration, while operating in harmony with the team's vision and the end users' needs.
This position requires a combination of project and team management, process optimization, customer relationship management, and execution skills. You are a person who loves fixing problems and embraces the opportunity that an obstacle presents.
Core ResponsibilitiesBe the first responder when things go wrong. If a problem is outside your area of expertise, you know how to move both collaboratively and independently toward a solution and can escalate effectively when all your options have been exhausted.Partner with our Forward Deployed Engineers, Deployment Strategists, internal teams, and client stakeholders to drive product implementation in the field. This involves working on site with customers and traveling up to 25-75% of the time, as required, and based on the needs of the team. Synthesize concrete goals from client needs and our long term roadmaps, mapping your deployment's strategy to granular team tasks and issues. This means triaging requests from clients to create maximum focus for the team, while escalating items that need immediate attention and displaying a high level of empathy with our end-users' needs.Maintain broad and complete state of everything involving or related to your team. Pre-empt and resolve any issues that may steer projects off-course.Optimize cross-team collaboration. Calibrate a room of peers and/or stakeholders to achieve alignment around shared objectives. Initiate improvements, where needed, to maximize efficiency.
What We ValueDemonstrated success managing complex projects in high-stakes environments.Excellent problem-solving skills, sound judgment, and composure in high-pressure situations. An ability to develop and cultivate strong rapport within our product development teams. You like to engage in technical discussion or can invest in learning technical concepts.Experience at an enterprise software company or startup is desirable, but not required.Active US Security clearance or eligibility and willingness to obtain a US Security clearance.
Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world's hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.
At Palantir, we're passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
As an Implementation Program Manager, you are the operational engine behind Palantir's forward deployed engineering teams. You partner with our Forward Deployed Engineers and Deployment Strategists to optimize our product implementation process. You track and stabilize projects, remove roadblocks, and anticipate stakeholder needs to ensure engineers are able to focus their time and attention on the technical problems they are best equipped to solve. Your creative approach to project management centers around frameworks that enable rapid iteration, while operating in harmony with the team's vision and the end users' needs.
This position requires a combination of project and team management, process optimization, customer relationship management, and execution skills. You are a person who loves fixing problems and embraces the opportunity that an obstacle presents.
Core ResponsibilitiesBe the first responder when things go wrong. If a problem is outside your area of expertise, you know how to move both collaboratively and independently toward a solution and can escalate effectively when all your options have been exhausted.Partner with our Forward Deployed Engineers, Deployment Strategists, internal teams, and client stakeholders to drive product implementation in the field. This involves working on site with customers and traveling up to 25-75% of the time, as required, and based on the needs of the team. Synthesize concrete goals from client needs and our long term roadmaps, mapping your deployment's strategy to granular team tasks and issues. This means triaging requests from clients to create maximum focus for the team, while escalating items that need immediate attention and displaying a high level of empathy with our end-users' needs.Maintain broad and complete state of everything involving or related to your team. Pre-empt and resolve any issues that may steer projects off-course.Optimize cross-team collaboration. Calibrate a room of peers and/or stakeholders to achieve alignment around shared objectives. Initiate improvements, where needed, to maximize efficiency.
What We ValueDemonstrated success managing complex projects in high-stakes environments.Excellent problem-solving skills, sound judgment, and composure in high-pressure situations. An ability to develop and cultivate strong rapport within our product development teams. You like to engage in technical discussion or can invest in learning technical concepts.Experience at an enterprise software company or startup is desirable, but not required.Active US Security clearance or eligibility and willingness to obtain a US Security clearance.
Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world's hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.
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Implementation program manager job description example 2
Eversource Energy implementation program manager job description
### Check out this video and find out why our team loves to work here\! \(https://www\.youtube\.com/watch?v=fHmr45H8xZE\)
The Eversource EV Team is searching for an innovative, customer and results\-driven leader to help lead the way in the clean energy future\. This position is responsible for management of the new Connecticut Electric Vehicle \(EV\) Charging Program\. Under the direction of the Manager of Electric Vehicle Implementation, this position will lead the development and implementation of the EV Charging Program\. As the EV market continues to grow, Eversource customers are engaging us in support of their projects\. Your work will be critical to influencing the adoption of EV charging infrastructure through this very impactful Program
**Essential Functions**
+ Oversight and coordination of program components for, fleet, workplace, public, DCFC, multifamily, and residential for the EV Charging Program in Connecticut\. Including program delivery, monitoring and evaluation in accordance with regulatory requirements\.
+ Work with internal and external stakeholders to refine optimal electric vehicle charging strategies in order to meet key program objectives\.
+ Works with industry stakeholders and local communities across Eversource territory to raise awareness of EV Charging Program\.
+ Engage with Eversource business and fleet customers, providing advice, recommendations, and an excellent customer experience on program offering for fleet advisory services and project development\.
+ Collaborate with internal teams responsible for demand response/managed charging capabilities of electric vehicle supply equipment \(EVSE\) and vehicle onboard telematics\.
+ Work with EVSE and vehicle original equipment manufacturers \(OEMs\) to integrate their equipment into the Program\.
+ Works with management to on budgets and implementation plan for the Program\. Tracks financial and operational performance of all program elements\. Develops and implements Program rules and guidance\.
+ Collaborates on RFPs for selection of outside vendors to help administer and deliver the program, as applicable\. Manages relationships and oversight of these vendors\.
+ Assists in the development of customer education materials with a particular emphasis on consumer protection and equitable program participation\.
+ Work closely with the other co\-lead program administrator, United Illuminating, on day\-to\-day operational issues\.
+ Develops and administers processes for issuing payments to customers in an accurate and timely fashion\.
+ Ensures regulatory deadlines are met\.
+ Fosters and supports the development of a company culture that promotes high customer satisfaction\.
**Qualifications**
_Technical Knowledge/Skills:_
+ Requires working knowledge of clean energy policy
+ Understanding of electric vehicle charging and utility DR and peak demand reduction programs and load profiling
+ Experience developing and recommending course of action on moderately complex projects and/or programs
+ Requires knowledge of budgeting and financial reporting best practices\.
+ Requires strong communication and interpersonal skills, including ability to present findings to regulators
+ Ability to use PC desktop applications \(i\.e\., Word, Excel, PowerPoint, etc\.\)\.
_Education:_
+ Bachelor's Degree in Business, Engineering, Public Policy, Financial, related discipline or equivalent experience\.
+ Master's Degree strongly preferred\.
_Experience:_
+ Five \(5\) plus years managing complex, high\-volume customer\-facing projects and programs\.
**Worker Type:**
Regular
**Number of Openings:**
1
**EEO Statement**
Eversource Energy is an Equal Opportunity and Affirmative Action Employer\. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status\.
VEVRRA Federal Contractor
**Vaccination Information:**
Eversource requires all new employees to be fully vaccinated for COVID\-19 by their first day of employment\. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment\. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws\.
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role\. If employed, you will be given an Emergency Restoration assignment\. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location\.
The Eversource EV Team is searching for an innovative, customer and results\-driven leader to help lead the way in the clean energy future\. This position is responsible for management of the new Connecticut Electric Vehicle \(EV\) Charging Program\. Under the direction of the Manager of Electric Vehicle Implementation, this position will lead the development and implementation of the EV Charging Program\. As the EV market continues to grow, Eversource customers are engaging us in support of their projects\. Your work will be critical to influencing the adoption of EV charging infrastructure through this very impactful Program
**Essential Functions**
+ Oversight and coordination of program components for, fleet, workplace, public, DCFC, multifamily, and residential for the EV Charging Program in Connecticut\. Including program delivery, monitoring and evaluation in accordance with regulatory requirements\.
+ Work with internal and external stakeholders to refine optimal electric vehicle charging strategies in order to meet key program objectives\.
+ Works with industry stakeholders and local communities across Eversource territory to raise awareness of EV Charging Program\.
+ Engage with Eversource business and fleet customers, providing advice, recommendations, and an excellent customer experience on program offering for fleet advisory services and project development\.
+ Collaborate with internal teams responsible for demand response/managed charging capabilities of electric vehicle supply equipment \(EVSE\) and vehicle onboard telematics\.
+ Work with EVSE and vehicle original equipment manufacturers \(OEMs\) to integrate their equipment into the Program\.
+ Works with management to on budgets and implementation plan for the Program\. Tracks financial and operational performance of all program elements\. Develops and implements Program rules and guidance\.
+ Collaborates on RFPs for selection of outside vendors to help administer and deliver the program, as applicable\. Manages relationships and oversight of these vendors\.
+ Assists in the development of customer education materials with a particular emphasis on consumer protection and equitable program participation\.
+ Work closely with the other co\-lead program administrator, United Illuminating, on day\-to\-day operational issues\.
+ Develops and administers processes for issuing payments to customers in an accurate and timely fashion\.
+ Ensures regulatory deadlines are met\.
+ Fosters and supports the development of a company culture that promotes high customer satisfaction\.
**Qualifications**
_Technical Knowledge/Skills:_
+ Requires working knowledge of clean energy policy
+ Understanding of electric vehicle charging and utility DR and peak demand reduction programs and load profiling
+ Experience developing and recommending course of action on moderately complex projects and/or programs
+ Requires knowledge of budgeting and financial reporting best practices\.
+ Requires strong communication and interpersonal skills, including ability to present findings to regulators
+ Ability to use PC desktop applications \(i\.e\., Word, Excel, PowerPoint, etc\.\)\.
_Education:_
+ Bachelor's Degree in Business, Engineering, Public Policy, Financial, related discipline or equivalent experience\.
+ Master's Degree strongly preferred\.
_Experience:_
+ Five \(5\) plus years managing complex, high\-volume customer\-facing projects and programs\.
**Worker Type:**
Regular
**Number of Openings:**
1
**EEO Statement**
Eversource Energy is an Equal Opportunity and Affirmative Action Employer\. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status\.
VEVRRA Federal Contractor
**Vaccination Information:**
Eversource requires all new employees to be fully vaccinated for COVID\-19 by their first day of employment\. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment\. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws\.
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role\. If employed, you will be given an Emergency Restoration assignment\. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location\.
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Implementation program manager job description example 3
CenturyLink implementation program manager job description
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Main Responsibilities
* End to end project management
* Relationship building with Vendors
* Quality audit of work performed by vendors
* Responsible for work load balancing among resources
* Responsible for functional management of a market
* Field interface for engineering or construction
* Typically responsible for a single discipline
* Moderate to Complex work using external vendors: network expansion, relocations, building adds
What We Look For in a Candidate
Required
* Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.
* Fully seasoned with typically 5+ years professional experience.
* Knowledgeable and able to work in appropriate systems and Microsoft Office
* Fluent on current approved products and technology
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 308560
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
57600
Salary Max :
128400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
57600
Salary Max :
128400
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Main Responsibilities
* End to end project management
* Relationship building with Vendors
* Quality audit of work performed by vendors
* Responsible for work load balancing among resources
* Responsible for functional management of a market
* Field interface for engineering or construction
* Typically responsible for a single discipline
* Moderate to Complex work using external vendors: network expansion, relocations, building adds
What We Look For in a Candidate
Required
* Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.
* Fully seasoned with typically 5+ years professional experience.
* Knowledgeable and able to work in appropriate systems and Microsoft Office
* Fluent on current approved products and technology
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 308560
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
57600
Salary Max :
128400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
57600
Salary Max :
128400
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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Updated March 14, 2024
Updated March 14, 2024