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Implementation program manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Peggy Smith,

Dr. Daryl Green

Below we've compiled a list of the most critical implementation program manager skills. We ranked the top skills for implementation program managers based on the percentage of resumes they appeared on. For example, 22.9% of implementation program manager resumes contained project management as a skill. Continue reading to find out what skills an implementation program manager needs to be successful in the workplace.

15 implementation program manager skills for your resume and career

1. Project Management

Here's how implementation program managers use project management:

Provided project management expertise and facilitated the delivery of network infrastructure and product/service implementation to satisfy customer needs.
Direct project management duties involving cross functional teams focused on delivery of internal products and administrative systems.

2. Excellent Interpersonal

Here's how implementation program managers use excellent interpersonal:

Utilized excellent interpersonal skills to collaborate and interact with internal/external customers.
Exemplified excellent interpersonal skills when promoting team development.

3. Program Implementation

Program implementation is knowing how well a proposed program is set up and works or is put into practice. Program implementation is fundamental to establishing the conclusion validity of outcome evaluations.

Here's how implementation program managers use program implementation:

Managed weekly status meetings with pharmaceutical manufacturer and their third party providers during program implementation and drug launch.
Provided high quality initial program implementation.

4. Customer Satisfaction

Here's how implementation program managers use customer satisfaction:

Completed 61 EOL migrations in Saudi Arabia & Switzerland before deadline, preventing customer loss of service and maintaining customer satisfaction.
Increased customer satisfaction to 92% by regularly-scheduled Storage Knowledge Summits that increased field knowledge of new products.

5. Program Management

Here's how implementation program managers use program management:

End to end program management for the AT&T Mobility LTE Program in North Carolina and parts of South Carolina.
Establish Program Management Office & Methodology, and Managed SDLC Projects.

6. Project Scope

Here's how implementation program managers use project scope:

Involved in initiation and planning of the project which included preparation of preliminary project scope statement and final scoping.
Developed and presented Project Scope, Methodology, Landscape, Timeline, and Resource Plan to the Client.

7. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how implementation program managers use risk management:

Revamped processes for quality assurance testing, defect resolution, change control, issue tracking, risk management and status reporting.
Assisted with risk management and issue resolution.

8. Project Budget

A project budget is a tool used by project heads and project managers to estimate the total cost of a project. It can be defined as the financial and personnel disposal limits that are needed to be imposed before the execution of the project.

Here's how implementation program managers use project budget:

Created and justified project budgets and project profitability.
Prepared P&L sheet for project budget and worked on best case scenario for project spend.

9. Client Facing

Here's how implementation program managers use client facing:

Work independently and collaboratively with colleagues to manage all client facing activities to support appropriate products.
Manage external client facing relationships and partners with corporate and regional business areas.

10. RFP

RFP stands for request for proposal and is a document that contains details about a project or bids from contractors who are responsible for completing the project.

Here's how implementation program managers use rfp:

Provided costs and financial analysis support in developing pricing for implementation related activities during the RFP and contract negotiation stages.
Supported sales by conducting product demonstrations as well as preparing RFP responses and professional services customization estimates.

11. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how implementation program managers use client expectations:

Updated and corrected project and client expectations of staffing and scheduling.
Managed execution of client integration processes per contract requirements to ensure efficient and effective project launches while properly managing client expectations.

12. SharePoint

Here's how implementation program managers use sharepoint:

Co-authored justification materials for establishment of SharePoint Moss 2007 and MS Project-based Project Collaboration Area to improve communication throughout multiple teams.
Established solution to share and store Executive Level Records electronically using share drives initially then moving records to a SharePoint environment.

13. Implementation Projects

Here's how implementation program managers use implementation projects:

Managed the delivery of implementation projects through their entire life cycle, from inception/approval through implementation.
Staff: 15 Direct Reports - IT Professionals including LAN Implementation Project Leaders.

14. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how implementation program managers use product development:

Increased field awareness and education via constant communication regarding hardware/software products during initial product development phases.
Led product development and process initiatives by engaging all key cross functional departments to meet product go to market targets.

15. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how implementation program managers use erp:

Managed the implementation of Microsoft's ERP system, Dynamics AX.
Integrated Entomo with existing ERP system (Manman) to ensure optimal functionality.

What skills help Implementation Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for an implementation program manager stand out to employers?

Peggy Smith

Department Chair, Arlington Baptist University

It is my fervent belief (based on research and trends) that the technical skills associated with IT, computer programming, software management, social media specialist, customer relations management (CRM), sales, & marketing will be in high demand particularly as we navigate this new normal world in which we are currently living.

What soft skills should all implementation program managers possess?

Dr. Daryl Green

Associate Professor of Business, Oklahoma Baptist University

The National Association of Colleges and Employers (NACE) has identified eight competencies associated with career readiness. These soft skills include career management, communication, critical thinking, cultural intelligence, digital literacy, leadership, professionalism, and teamwork. Sadly, most students are not aware of employers' expectation of career readiness competencies. College students who develop these career readiness competencies will be better prepared to compete for future job opportunities.

Do you want to know more?

List of implementation program manager skills to add to your resume

The most important skills for an implementation program manager resume and required skills for an implementation program manager to have include:

Project Management
Excellent Interpersonal
Program Implementation
Customer Satisfaction
Program Management
Project Scope
Risk Management
Project Budget
Client Facing
RFP
Client Expectations
SharePoint
Implementation Projects
Product Development
ERP

Status Updates
Infrastructure
Implementation Process
Microsoft Project
PMO
Organizational Change Management
Training Materials
Status Reports
Business Processes
Architecture
Project Charter
Management System
Customer Care
Executive Management
Logistics

End Implementation
ITIL
QA
Epic
HR
UAT
Sprint
SME
Data Collection
Client Satisfaction
Process Improvement
Lead Implementation
SLA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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