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Implementation technician skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Joshua Davis Ph.D.
Below we've compiled a list of the most critical implementation technician skills. We ranked the top skills for implementation technicians based on the percentage of resumes they appeared on. For example, 22.8% of implementation technician resumes contained technical support as a skill. Continue reading to find out what skills an implementation technician needs to be successful in the workplace.

15 implementation technician skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how implementation technicians use technical support:
  • Provided technical support on-site and via phone to assist practice in troubleshooting various issues concerning Amazing Charts.
  • Responded to client services by providing level 1 technical support for any network.

2. Cisco Ios

Here's how implementation technicians use cisco ios:
  • Update Cisco IOS in the 918's Cisco router using firmware image.

3. Provisioning

Here's how implementation technicians use provisioning:
  • Managed the logistical aspects of product life cycles, including coordination and provisioning of samples, and the minimization of obsolescence.
  • Handled moderately complex circuit provisioning orders (installs, changes, disconnects, in/outs).

4. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how implementation technicians use unix:
  • Developed custom PL/SQL package and SQL Loader scripts and UNIX script for Order Import Process using oracle seed API OE_ORDER_PUB.
  • Engineered Networking, Active Directory, Exchange, Unix Authentication to Active Directory and Telecommunication solutions.

5. Customer Support

Here's how implementation technicians use customer support:
  • Provide customer support and equipment moves.
  • Provided highest level of customer support.

6. FTP

Here's how implementation technicians use ftp:
  • FTP, SFTP, HTTPS, Putty, SSH, Telnet used to access secure servers for software and firmware upgrades.

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7. XML

XML is a medium for storing and transporting data that is independent of software and hardware. XML stands for eXtensible Markup Language. XML, like HTML, is a markup language that was created to store and transport data. It was created with the intention of being self-descriptive. There are no predefined tags in the XML language. Another feature is that XML is extensible.

Here's how implementation technicians use xml:
  • Design and developed the XML reports like Order Status report, Item creation report, Pack Slip report etc.
  • Developed custom PL/SQL package to generate XML file for pick released batch.

8. Customer Sites

The site used by your customers to have access to your system or program is called a customer site.

Here's how implementation technicians use customer sites:
  • Install communication devices such as PC's, printers, wireless devices, switches, and routers at customer sites.
  • related updates & fixes (V3e, etc) to proprietary software installed on customer sites via modem or internet access.

9. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how implementation technicians use troubleshoot:
  • Maintain, troubleshoot and test Fiber Optic systems to maintain the highest signal integrity to meet network broadcast standards.
  • Lead teams of developers, support, and Service Tier to troubleshoot major issues experienced by customer.

10. Remote Support

Here's how implementation technicians use remote support:
  • Used LogMein to provide remote support for simple fix issues.
  • Provided remote support using DameWare and Microsoft Remote Assistance to fix and install various applications when necessary.

11. EHR

Electronic Health Records, or simply EHR, contains all the information about a patient whether they are new or old. It includes the record of diagnosis, medication, progress note, medical history, radiology, and laboratory results. A health facility or hospital has this kind of document to track a patient's record electronically.

Here's how implementation technicians use ehr:
  • Prepared single Enterprise ID health records available to both patient and provider for migration and implementation to EPIC EHR software system.
  • Helped Create Process Documentation for Implementation of the WebPT EHR with several billing software's.

12. DSL

Here's how implementation technicians use dsl:
  • Installed, maintained and tested Customer Digital Subscriber Lines (DSL) and Dedicated Internet Access (DIA).
  • Promoted to level III technician responsible for diagnosing and repairing Digital Subscriber Line (DSL) technology.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how implementation technicians use vpn:
  • Verify each site-store VPN connection to the Finish Line (HQ) network, AAA server and the internet.
  • Set up and troubleshot VPN connections for users Set up workstations to connect to DHCP Server and tested for connectivity.

14. TCP/IP

Here's how implementation technicians use tcp/ip:
  • Maintained and monitored connectivity of TCP/IP connections in facility.
  • Maintained and monitored all TCP/IP network configurations.

15. API

Here's how implementation technicians use api:
  • Worked on AR_REVENUADJUST_PUB API to move revenue from the unearned revenue account to the earned.
  • Worked on Service contracts extensions like contract renewals process using OKS public API.
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Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.
Do you want to know more?
Read more about what experts have to say about implementation technician

List of implementation technician skills to add to your resume

Implementation technician skills

The most important skills for an implementation technician resume and required skills for an implementation technician to have include:

  • Technical Support
  • Cisco Ios
  • Provisioning
  • Unix
  • Customer Support
  • FTP
  • XML
  • Customer Sites
  • Troubleshoot
  • Remote Support
  • EHR
  • DSL
  • VPN
  • TCP/IP
  • API
  • DNS
  • POS
  • WAN
  • Windows XP
  • Go-Live
  • PC
  • Epic Software
  • Network Connectivity
  • WebEx
  • Linux
  • Desktop Support
  • Software Issues
  • Inventory Control
  • Operational Support
  • ISP
  • SCCM
  • PL/SQL
  • EMR
  • Network Devices
  • Field Implementation
  • Network Printers
  • Computer Equipment
  • BI
  • HL7
  • QA
  • T1
  • Invoice
  • Application Installation
  • Implementation Process
  • Connectivity Issues
  • Care360

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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