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In shop service technician skills for your resume and career
Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical in shop service technician skills. We ranked the top skills for in shop service technicians based on the percentage of resumes they appeared on. For example, 27.7% of in shop service technician resumes contained customer service as a skill. Continue reading to find out what skills an in shop service technician needs to be successful in the workplace.
15 in shop service technician skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how in shop service technicians use customer service:
- Position requirements assist in operations of a full service precision manufacturing company dedicated to customer service satisfaction.
- Damage Estimator, Customer Service Representative,
2. Diagnosis
Here's how in shop service technicians use diagnosis:
- Supervised 20 service technicians dispatched work and assisted with difficult diagnosis issues.
- Conducted diagnosis & repairs on John Deere Equipment.
3. Hand Tools
Here's how in shop service technicians use hand tools:
- Supported field operations by performing preventive maintenance on-site on construction equipment using hand tools and diagnosing equipment.
- Adjusted and replaced defective or improperly functioning circuitry and electronics components, using hand tools and soldering iron.
4. Customer Equipment
Here's how in shop service technicians use customer equipment:
- Repaired and serviced customer equipment.
- Used strong attention to detail when repairing customer equipment; provided high quality work.
5. End Loaders
Here's how in shop service technicians use end loaders:
- Guide forklift and front end loaders that move loads in shop or on location.
- Attach lifting slings to loads moved by cranes, forklifts and front end loaders.
6. Loaders
Here's how in shop service technicians use loaders:
- Operated loaders, commercial vehicle wreckers, ready mix vehicles and other equipment utilized in hauling, pouring and finishing concrete.
- Inspect and diagnose mechanical defects in haul trucks, loaders, and all other gas and diesel-powered equipment.
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Here's how in shop service technicians use cranes:
- Perform OSHA/ANSI required inspections on aerial lifts and cranes.
- Operate overhead cranes, hoists, power tools, and other equipment in a safe manner.
8. Golf Clubs
Here's how in shop service technicians use golf clubs:
- Cleaned golf clubs, carried golf bags, talked with customers before and after their round.
9. Equipment Service
Here's how in shop service technicians use equipment service:
- Shop Technician: All phases of heavy equipment service and repair, assist road techs on jobs requiring 2 men
10. Diesel Engines
Diesel engines use an internal combustion technique that burns diesel oil in hot compressed air to propel a machine.
Here's how in shop service technicians use diesel engines:
- Repair diesel engines tear down and rebuild.
- Used computer aided diagnostics to maintain performance specifications on medium duty diesel engines.
11. HVAC
Here's how in shop service technicians use hvac:
- Provide watch coverage and monitoring of commercial HVAC building systems where temperature/humidity control is critical to computers or other applicable equipment.
- Required obtainment of various licenses, certifications and knowledge pertaining to residential and commercial HVAC applications.
12. Electrical Systems
Here's how in shop service technicians use electrical systems:
- Gained vital proficiency in paving, engines, transmissions, hydraulics and electrical systems.
- Overhaul, repair, assembly, troubleshooting and testing turbo machinery products incorporating mechanical, hydraulic, pneumatic and electrical systems.
13. OSHA
Here's how in shop service technicians use osha:
- Supervised and trained less experienced personnel in operation of laboratory standards, developing calibration procedures and OSHA safety policies.
- Demonstrate an understanding and adherence to all work safety policies and procedures including OSHA and any local authorities governing requirements.
14. Customer Satisfaction
Here's how in shop service technicians use customer satisfaction:
- Maintained an excellent customer satisfaction rate by serving a high number of customers with the commitment to providing professional help.
- Ensured customer satisfaction by developing a keep perspective for both spoken and unspoken needs of each patron.
15. Propane
Here's how in shop service technicians use propane:
- Serviced various types of heavy industrial equipment including electrical and propane powered forklifts.
- Diagnose, repair and maintain industrial equipment, hydraulic, pneumatic, propane, diesel and electrical machinery and systems.
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List of in shop service technician skills to add to your resume
The most important skills for an in shop service technician resume and required skills for an in shop service technician to have include:
- Customer Service
- Diagnosis
- Hand Tools
- Customer Equipment
- End Loaders
- Loaders
- Cranes
- Golf Clubs
- Equipment Service
- Diesel Engines
- HVAC
- Electrical Systems
- OSHA
- Customer Satisfaction
- Propane
- Routine Maintenance
- DOT
- Service Calls
- Electrical Troubleshooting
- Mechanical Repairs
- Hydraulic Systems
- Construction Equipment
- Snowboards
- Fuel Systems
- Rental Equipment
- Engine Repair
- Technical Support
- Oil Changes
- Inventory Control
- Shop Equipment
- Pro Shop
- Hoists
- Warranty Claims
- A/C
- AC
- Repair Orders
- Rig
- Customer Vehicles
- MIG
- Computer System
- Diagnostic Devices
- Service Vehicle
- Water Pumps
- Shop Inventory
- Maintenance Services
Updated January 8, 2025
Updated January 8, 2025