What is an information technology help desk assistant and how to become one

Key steps to become an information technology help desk assistant

1. Explore information technology help desk assistant education requirements

   Most common information technology help desk assistant degrees

   Bachelor's

   53.5 %

   Associate

   23.3 %

   Master's

   11.6 %

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2. Start to develop specific information technology help desk assistant skills

   Skills	Percentages
   Computer Software	59.73%
   Front Desk	40.27%

3. Complete relevant information technology help desk assistant training and internships

   Accountants spend an average of 3-6 months on post-employment, on-the-job training. New information technology help desk assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an information technology help desk assistant based on U.S. Bureau of Labor Statistics data and data from real information technology help desk assistant resumes.

4. Research information technology help desk assistant duties and responsibilities

   • Manage devices by configuring network topology and making DNS records updates/creation.
   • Major programming concentration includes PL/SQL, SQL *.
   • Maintain vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
   • Provide networking/desktop support and perform mainframe and account maintenance tasks.

5. Apply for information technology help desk assistant jobs

   Now it's time to start searching for an information technology help desk assistant job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams