Information technology manager/senior systems engineer job description

Who We Are
Ro is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth, in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

As Ro reaches its hyper growth stage, we are looking for an IT Leader who will lead Ro's IT Engineering Team and continue to scale Ro's systems and operations. Partnering closely with our Director of IT and Chief Information Security Officer, this role will have purview across enterprise technologies supporting all of Ro's team and day-to-day operations. You will work closely with technology and people leaders across all departments, provide technical guidance, drive strategic initiatives, coach, mentor, and develop the current members of the IT Engineering team.
What You'll Do:Be a people leader. Develop, execute and measure success with the IT Engineering team Serve as a hands-on, technical expert throughout the implementation and maintenance of IT infrastructure and solutions; Design and build robust IT infrastructure in accordance with best practices Define and oversee the documentation of detailed standards (e.g., guidelines, processes, procedures) Work closely with IT Ops, Security Ops, Legal, People, SRE, Product, and GRC teams
What You'll Bring:7+ years of IT engineering experience, with 2+ years in IT management leading a team Proven ability of successfully identifying, deploying, and operationalizing forward-leaning technologies in highly regulated environments Strong skill set in SaaS applications, including Okta, Google Workspace, Jira, Slack and ZoomHands on, lead by example mentality that can own and contribute to project success Automation centric mindset and practical experience scripting/using low-code automation platforms Knowledge of MDM systems for mac OS, Windows and mobile BYOD devices Familiar with multi-site network infrastructure and network access control Experience with VoIP solutions and DID/hunt group/extension management Design complex technical solutions and strategy to meet IT Engineering goals Demonstrated people leadership and development skills Experience in an Agile and DevOps environment In depth knowledge of security and privacy by utilizing security & privacy-by-design methodologies
We've Got You Covered:Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA401(k) with company match Flexible PTOWellbeing + Learning & Growth reimbursements Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, fitness, and physical therapy
At Ro, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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