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Information technology systems director skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dale Musser Ph.D.,
Ehsan Sheybani Ph.D.
Below we've compiled a list of the most critical information technology systems director skills. We ranked the top skills for information technology systems directors based on the percentage of resumes they appeared on. For example, 8.6% of information technology systems director resumes contained project management as a skill. Continue reading to find out what skills an information technology systems director needs to be successful in the workplace.

15 information technology systems director skills for your resume and career

1. Project Management

Here's how information technology systems directors use project management:
  • Implemented Project Management Office to Support Strategic IS initiatives Developed Organization wide Data Governance and Data Architect committees.
  • Project management of team to implement system features and functionality to accomplish business objectives.

2. Architecture

Here's how information technology systems directors use architecture:
  • Designed flexible architecture to migrate and manage systems while online, improving company performance overall.
  • Included the full range of IT -- architecture, security, disaster recovery, networks, et al.

3. Network Infrastructure

Here's how information technology systems directors use network infrastructure:
  • Managed all aspects of information technology including educational systems and Network infrastructure.
  • Implemented and established corporate network infrastructures and system topology.

4. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how information technology systems directors use cloud:
  • Project Manager for new wireless access within the site with remote access to the wireless system with cloud controls.
  • Partnered with the IS cloud adoption team to move our modernized solution to the Azure private cloud.

5. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how information technology systems directors use hr:
  • Finance, HR, Legal) - Baxter International Managed the corporate system IT portfolio in Europe.
  • Coordinated the development, testing, and implementation of all interfaces for the Paylocity HR and Payroll system rollout.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology systems directors use customer service:
  • Streamlined processes and improved customer service for wholesale customers.
  • Developed Clinical, business, Infrastructure, and Customer Service teams with an approach to provide support for the enterprise organization.

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7. Emerging Technologies

Here's how information technology systems directors use emerging technologies:
  • Research and evaluate emerging technologies and strategic vendor offerings for their potential to provide business and competitive advantage to the College.
  • Coordinated technology strategic planning, actively seeking ways to leverage applicable emerging technologies to support business objectives.

8. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how information technology systems directors use disaster recovery:
  • Provided leadership in the implementation of infrastructure improvements projects including Capacity Planning, Availability, Systems Monitoring, and Disaster Recovery.
  • Provided business continuity of critical systems through disaster recovery planning and regular fail-over exercises to alternate data center co-locations.

9. Business Processes

Here's how information technology systems directors use business processes:
  • Monitor affected business processes after project completion to verify desired results.
  • Streamlined business processes, improved efficiency and reduced response times for RMI and its customers.

10. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how information technology systems directors use erp:
  • Managed upgrades of network, server and desktop environments, and managed outsourcing of ERP, HR/payroll and Help Desk.
  • Established ERP system, monitored ERP, manufacturing, and quality control processes, and performed supply chain sourcing audits.

11. VMware

Here's how information technology systems directors use vmware:
  • Implemented Vmware server to consolidate Mail and database server in the NOC.
  • Performed Break/Fix on Linux, Network, VPN, VMWare and Windows.

12. Direct Reports

Here's how information technology systems directors use direct reports:
  • Supervised direct reports and consultants.
  • Hold P&L responsibility for $4.2 million budget with 3 direct and 14 indirect reports.

13. Vendor Relationships

Vendor management is an activity or a program wherein it allows creating, managing and developing a good relationship for both the client and the service provider in a particular enterprise. It ensures constant communication with the vendors that benefit both parties. It provides engaging materials to promote further the product or service they provide.

Here's how information technology systems directors use vendor relationships:
  • Managed all vendor relationships and negotiations.
  • Integrated mobile devices (iPhone and iPad) and managed vendor relationships to ensure quality of service and product performance.

14. ITIL

Here's how information technology systems directors use itil:
  • Initiated beta activities that validated adoption of key ITIL framework components.
  • Designed ITIL process flows and policies and procedures for service delivery and governance of service provider.

15. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how information technology systems directors use crm:
  • Implemented enterprise wide Avaya telephony systems and integrated call centers via SAP CRM.
  • Imported Salesforce CRM data into Access database and Quality Specifications into IQS.
top-skills

What skills help Information Technology Systems Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology systems director resumes?

Dale Musser Ph.D.Dale Musser Ph.D. LinkedIn profile

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all information technology systems directors possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for information technology systems directors?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What information technology systems director skills would you recommend for someone trying to advance their career?

Laura A. Meyer M. Ed.Laura A. Meyer M. Ed. LinkedIn profile

Professor, Northeastern University

Students should really be working on honing the skills in their areas of focus and interest. With that said, they should also work toward becoming more well-rounded in all areas. A few of my students have realized through job postings, they have found that although they may want to work in data, knowing the basics of programming will be useful as well.

What type of skills will young information technology systems directors need?

Delvin GrantDelvin Grant LinkedIn profile

Associate Professor, DePaul University

The ability to problem solve, which requires an understanding of the problem and a structured approach towards the solution. The ability to apply concepts learned in one discipline to another. Quite often, students are unable to see how a concept translates from one domain to another, and this stifles innovation.

List of information technology systems director skills to add to your resume

Information technology systems director skills

The most important skills for an information technology systems director resume and required skills for an information technology systems director to have include:

  • Project Management
  • Architecture
  • Network Infrastructure
  • Cloud
  • HR
  • Customer Service
  • Emerging Technologies
  • Disaster Recovery
  • Business Processes
  • ERP
  • VMware
  • Direct Reports
  • Vendor Relationships
  • ITIL
  • CRM
  • Application Development
  • Computer System
  • Strategic Plan
  • Software Development
  • Azure
  • Strategic Direction
  • Data Warehouse
  • QA
  • Microsoft SQL
  • HIPAA
  • Google Apps
  • Windows XP
  • SLA
  • Windows Server
  • Linux
  • POS
  • ROI
  • Desktop Support
  • SOX
  • VoIP
  • Management System
  • SharePoint
  • Saas
  • Virtualization
  • CIO
  • SAN
  • VPN
  • Lan
  • Mac
  • Intranet
  • SQL Server
  • PCI

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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