Infrastructure service manager job description

The infrastructure Services Project Manager leads multi-year or division-wide technology-related projects, applying technical expertise to improve project results.
In this role, you will:
Manage technology projects or technical workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.
Provide insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure strategies are aligned with the overall department and business requirements.
Communicate project status and issues regularly to stakeholders, including leaders, team members, and senior managers.
Build and maintain effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.
Proactively identifies, manages, and mitigates risks and any related issues on technology projects. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.
What it takes:
Minimum of three years related work experience. Two years of managing a project within a tech-ops or infrastructure space preferred. Financial Services and technical experience preferred.Undergraduate degree or equivalent combination of training and experience in a related field (Computer Science, Engineering).

Special Factor: Vanguard is not offering visa sponsorship for this position.

About Vanguard
We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work
During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.

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SCHEDULE: Full-time ; Monday - Friday business hours, flex/on-call as needed

LOCATION: Hills/ Hybrid Remote Option

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

SCOPE:

The Infrastructure Services Manager develops, leads, and motivates team members to ensure delivery of excellent technical services and solutions with a high degree of customer satisfaction. This position oversees the administration and stability of the enterprise systems/network infrastructure, including physical, virtual and cloud based deployments and associated services. This includes leading team members in the maintenance and security of the systems and network; managing 3rd party service provider activities; monitoring and trending of infrastructure performance; identification and resolution of service level interruptions; development and implementation of system configuration standards. This position will also assist in the development of IT solutions to meet the requirements of organizational strategic goals. This position will work closely with vendors to support the IT initiatives at the direction of the SVP, Information Systems.

ACCOUNTABILITIES :

+ Performs system, network and service updates, migrations, and implementations in accordance with the organization's change control and scheduled maintenance processes

+ Evaluates, implements, and maintains new and existing systems & network infrastructure hardware

+ Leads IT systems projects and ensure the requirements are met for project completion

+ Builds and maintains interdepartmental and external vendor relationships to enhance the organization's superior customer service

+ Provides internal support to all IT departmental staff members

+ Ensures effective processes are in place to address IT system related vulnerabilities

+ Assists in the development, improvement, and execution of IT policies and procedures

+ Provides project updates and tracking related to enterprise IT systems

+ Works with internal staff and external vendors to design and deploy technology solutions, including in-house and external/cloud integrated solutions

+ Works closely with other IT teams to ensure smooth deployment and continued success of new technology

+ Fosters collaboration and executes change through frequent communication with staff and business leaders

+ Works with application owners to support short-term and long-term upgrade planning

+ Responsible for the team providing tier 2 and tier 3 systems, network and service support

+ Provide 24/7/365 service and support availability through a combination of internal resources and 3rd party services

+ Other duties may be assigned

EDUCATION AND SPECIAL REQUIREMENTS:

+ Bachelor's degree and 5 years IT operations experience, encompassing a combination of systems, network data center and cloud services; OR equivalent combination of education and experience

+ Advanced working knowledge and advanced to expert skill levels with IT infrastructure technologies, methodologies and frameworks (ITIL/ITSM)

+ Extensive experience in the following technologies: VMware, Citrix, Microsoft Active Directory, SQL, Exchange, and Windows OS, Cisco enterprise switches, routers and security devices

+ Advanced working knowledge of Cisco Unified Communications technologies

+ Cisco and/or Microsoft certification or equivalent experience

+ Advanced understanding of LAN/WAN technologies and designs

+ Advanced troubleshooting skills

+ Excellent oral and written communication skills

+ Experience working with incident tracking/ticketing systems

+ Requires work outside of normal business hours

+ Requires occasional travel to offsite locations and offices

+ Valid driver's license

EQUAL OPPORTUNITY EMPLOYER

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up.

Are you ready to go beyond?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: Remote

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Position Overview:

Pratt & Whitney's Digital Technology - Global Infrastructure Services Project Management Office is currently searching for Project Management professionals who work independently, and support the development of project plans, schedules and budgets for Digital Technology Infrastructure projects. Responsibilities include project and resource planning, scheduling and facilitating project tasks, partnering with Digital Technology and supplier organizations, financial forecasting, tracking progress, identifying, recommending resolutions to risks and issues, and escalating project problems.

Primary Responsibilities Include:

+ Define deliverables, scope of work and develop detailed project schedules to ensure value is provided to the customer/requestor and business objectives and goals are met.

+ Apply project management principles including project financial management, scope and schedule management, risk and opportunity management, critical problem solving, variance and root cause analysis techniques to ensure on time delivery of product capabilities that meet customer requirements.

+ Communicate and manage project vision with project leadership team to ensure an understanding of the project plan and scope, in conjunction with the company's commitments and customer expectations.

+ Build highly effective project teams and establish relationships with impacted departments and functional areas.

+ Communicate expectations and instill accountability in team members.

+ Resolve conflicts, promote work sharing, and motivate teams toward common goals.

+ Make timely and sound business decisions that support the business objectives of Pratt & Whitney

+ Summarize and present key information to senior leadership enabling them to make decisions.

+ Manage multiple projects, tasks, and resources through effective organization, prioritization, and time management practices to meet operational objectives.

+ Program Management skills to provide direction and leadership to Project Managers who do not report to you directly (managing without authority).

+ The position requires strong business aptitude and interpersonal skills to work laterally and vertically with all levels of management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization.

Basic Qualifications:

+ Bachelor's degree in Computer Science, Information Technology/Systems, Networking, Business Analytics, Engineering, or Business Management with 8 years prior relevant experience, or an advanced degree in a related field and minimum 5 years' experience.

+ 5 plus years' experience with project management oversight of infrastructure and cyber security initiatives.

+ 5 plus years' experience building and managing schedules in MS Project.

+ 5 plus years' experience leading digital technology migration projects (data centers, cloud, and virtualization)

+ 5 plus years' experience leading data migration/conversions & data cleansing activities.

+ US Citizenship required due to government contracts.

Preferred Qualifications:

+ Project Management certifications with a history of delivering IT projects on time and on budget, and the ability to recognize areas for process improvement.

+ Ability to communicate business needs and interpret high level business requirements, and liaise between business customers, technology teams and support teams.

+ Willingness to learn new technologies & take on new projects to grow experience.

+ Ability to work in a high energy, fast paced environment, able to adapt to changing business needs.

+ Highly self-directed and able to learn quickly with a solid ability to drive and deliver results.

+ Strong analytical skills, demonstrated organizational and leadership skills, examples of effective teamwork, a track record of consistently meeting deadlines and due dates.

+ You're comfortable working with minimal daily supervision and to balance numerous priorities.

+ Executive presentation experience and comfortable interacting with senior executive leadership. Lead, facilitate and manage change effectively.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.