How to hire an inside channel account manager

How to hire an inside channel account manager, step by step

Here's a step-by-step inside channel account manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an inside channel account manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new inside channel account manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring an inside channel account manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An inside channel account manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, inside channel account managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of inside channel account manager salaries for various roles:

   Type of Inside Channel Account Manager	Description	Hourly rate
   Inside Channel Account Manager	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$32-74
   Account Development Manager	An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients. They must also reach out to clients through calls and correspondence, offer products and services, and address any issues and concerns, resolving them promptly and efficiently... Show more	$20-57
   Account Services Manager	An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally... Show more	$22-53

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Partner Community
   • Lead Generation
   • Channel Sales
   • Sales Process
   • Icam
   • CRM
   • Salesforce
   • Account Management
   • Revenue Growth
   • Channel Marketing
   • Business Relationships
   • Partner Relationships
   • Partner Account
   • Partner Program

   Check all skills

   Responsibilities:

   • Manage and coordinate daily sales activities through target cold calling and telemarketing.
   • Maintain accuracy of CRM and forecasting.
   • Advance user of Salesforce sales management software, generating pipeline and account reports weekly.
   • Handle practices for pull-through initiatives with patients including advertising, marketing, events and quarterly business reviews for profitability.
   • Specialize in OEM, new product development and endorsement deals.
   • Develop go-to-market sales programs identifying, negotiating, and closing partner and OEM agreements to drive field opportunities.

3. Make a budget

   Including a salary range in your inside channel account manager job description is one of the best ways to attract top talent. An inside channel account manager can vary based on:

   • Location. For example, inside channel account managers' average salary in oklahoma is 40% less than in oregon.
   • Seniority. Entry-level inside channel account managers 56% less than senior-level inside channel account managers.
   • Certifications. An inside channel account manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an inside channel account manager's salary.

   Average inside channel account manager salary

   $103,267yearly

   $49.65 hourly rate

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   Entry-level inside channel account manager salary

   $68,000 yearly salary

   Updated December 14, 2025

4. Writing an inside channel account manager job description

   A good inside channel account manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an inside channel account manager job description:

   Inside channel account manager job description example

   At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
   
   Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.
   
   This position is responsible for managing the partner relationships with our Value-Added Resellers (VAR) in the Authorized and Silver Partner categories; focused on increasing on-premise PBX & subscription services revenue within their given territory/region. In addition, this position is focused on driving partners to operate as an extension of Mitel's sales and pre-sales teams through effective sales and technical training, demand generation efforts, and net new opportunity development.
   
   This is considered a remote position within the United States. You MUST be bilingual in English & Spanish. Prefer a candidate multilingual in English, Spanish and Portuguese.
   Responsibilities:
   Engage with assigned partner accounts to drive stronger relationships, promote pipeline growth, and increase premise sales on a quarterly basis Gather Voice-of-the-Channel feedback directly from partners through various interactions:Act as the central point of contact How to remove barriers to success Drive business and marketing plans Focus on driving new premise pipeline by partner Relationship Management - Develop strong top to bottom relationships throughout the partner organization.Develop strong relationships within the Mitel regional selling team to maximize partner coverage & to improve client engagements to close more business Establish a regular cadence for communication via email and phone calls to:Inform assigned partners about Mitel corporate updates, quarterly sales & marketing promotions, and relevant product discounts.Provide product information and communications on new products & solutions Educate partners on how to generate additional revenue with Mitel premise, or software assurance offerings.Partner Issue Resolution - The ICAM will have excellent problem-solving skills with the ability to multi-task.Special Projects & Reporting - Work on strategic initiatives as established by channel and/or executive management Focused Premise to cloud migration programs Maximize and align partners for Subscription-service sales to align with strategy ICAM will work to achieve the quarterly quota as outlined by Mitel management
   
   Requirements:
   Bachelor's degree preferred; or high school diploma + relevant experience Bilingual in English & Spanish. Prefer multilingual in English, Spanish and Portuguese.Prior sales experience working Channel and Channel Partners in the Telecommunications industry preferred Ability to build and develop relationships with channel business partners Excellent problem solving, organizational skills, oral/written and presentation skills Effective time management skills is critical Metrics driven and capable of multitasking in a dynamic organization In-depth experience with MSOffice ToolsSalesforce.com proficiency preferred Ability to persuade partners on the value of Mitel solution
   
   At this time, we are not offering sponsorship for US work authorization for any new job applicants.
   
   For more information, visit Why Mitel or follow us on LinkedIn here.
   
   Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
   
   Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.
   
   These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.
   
   The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.
   
   #LI-MW1

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5. Post your job

   There are a few common ways to find inside channel account managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your inside channel account manager job on Zippia to find and recruit inside channel account manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit inside channel account managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new inside channel account manager

   Once you've decided on a perfect inside channel account manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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