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Inside sales assistant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Hank Boyd,

Dr. Matteo Cantarello Ph.D.

Below we've compiled a list of the most critical inside sales assistant skills. We ranked the top skills for inside sales assistants based on the percentage of resumes they appeared on. For example, 18.5% of inside sales assistant resumes contained purchase orders as a skill. Continue reading to find out what skills an inside sales assistant needs to be successful in the workplace.

15 inside sales assistant skills for your resume and career

1. Purchase Orders

Here's how inside sales assistants use purchase orders:

Oversee and follow-up on customer purchase orders and/or deposits to mitigate or eliminate collection problems.
Communicate purchase order information to warehousing personnel to ensure on-time deliveries.

2. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how inside sales assistants use order entry:

Resolved any customer issues over the phone, daily order entry & quoting of fire alarm parts.
Assist Outside Sales Reps with order entry, product research, invoicing issues, inventory planning.

3. Customer Orders

Here's how inside sales assistants use customer orders:

Assist with Customer orders, product availability questions and general product information.
Process customer orders; prepare acknowledgments, packing slips and invoices for the assigned Region in accordance to company policy.

4. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how inside sales assistants use sales orders:

Processed and expedited sales orders to ensure timely deliveries.
Input sales orders to be delivered and altered pricing in Oracle computer system.

5. Trade Shows

Here's how inside sales assistants use trade shows:

Managed corporate presence at trade shows including IDF, USB-IF, and Embedded Systems Conference.
Support at trade shows in state as well as out of state.

6. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how inside sales assistants use sales support:

Evaluated client requests for quotes, orders, and lead times and provided inside sales support for 8 outside sales representatives.
Provided sales support between the outside sales team and the district and regional sales managers.

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7. Sales Reps

Here's how inside sales assistants use sales reps:

Shipped fabric samples to clients, stocked showroom, assisted sales reps with calls, meetings and inventory verification nationwide.
Support for sales reps. * Project Manager for implementation of new Microsoft Dynamics GP accounting system with Sales Pad.

8. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how inside sales assistants use sales reports:

Provided and maintained daily sales reports to the Director/Business Development Manager.
Prepare sales reports, profit & loss, and forecasting; for the President, Owner, and Business Managers.

9. Expedite

Here's how inside sales assistants use expedite:

Worked directly with logistics to plan deliveries and expedite manufacturer orders.
Interacted with manufacturing companies to facilitate and expedite order shipments.

10. Customer Complaints

Here's how inside sales assistants use customer complaints:

Resolve customer complaints in order to maintain a good relationship with all customers.
Process and collect individual customer's payments Handle customer complaints and inquiries

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales assistants use outbound calls:

Performed daily outbound calls to prospects acquired through internet, direct mail, referrals and inbound calls.
Handle inbound and outbound calls while operating multiple computer programs.

12. Travel Arrangements

Here's how inside sales assistants use travel arrangements:

Maintain appointment schedules, plan training seminars, and coordinate travel arrangements.
Organized and facilitated all aspects of tradeshows, including travel arrangements and display shipments.

13. Customer Inquiries

Here's how inside sales assistants use customer inquiries:

Answer phones Correspond with current and new customer inquiries via email and phone.
Processed 35 to 50 vendor invoices daily; answered customer inquiries.

14. Customer Accounts

Here's how inside sales assistants use customer accounts:

Managed data integrity by analyzing reports, and auditing hundreds of customer accounts.
Identified shortages on inventory provisioned to customer accounts and followed up with appropriate teams to resolve.

15. Inventory Control

Here's how inside sales assistants use inventory control:

Assisted purchasing agents and inventory control manager through various clerical duties.
Inventory control and purchasing responsibilities and proficient with purchasing computer system.

5 Inside Sales Assistant resume examples

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What skills help Inside Sales Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What inside sales assistant skills would you recommend for someone trying to advance their career?

Hank Boyd

Assistant Dean for Civic Engagement & Clinical Professor of Marketing, University of Maryland - College Park

With the looming prospects of AI, soft skills will reign supreme in sales. While at
first blush it might seem counterintuitive in that product knowledge used to be cardinal
skill, today's salesforce relies heavily on networking. Numerous academic papers lend
credence to this idea. Great people skills often trump wonkish knowledge about the
product line.
As we wade further into the 21st Century, environmental scanning (or better yet
the innate ability to read prospects) will remain pivotal. Exceptional salespeople
instinctively scan a prospective client's office noticing all the trappings. They are trying to find something they can comment upon, by doing so they can establish common
ground. Once a connection is forged, salespeople move out of the box of being pesky
interlopers into becoming valued associates.

Lastly, if you decide to embark on a career in sales never forget the tried-and-
true axiom of ABC - always be closing. This phrase means having the gumption to ask

for the business. While sales recruits might have congenial and bubbly personalities, if
they cannot look the prospect in the eye and ask for the business, they ought to find
another profession.

What technical skills for an inside sales assistant stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

Do you want to know more?

List of inside sales assistant skills to add to your resume

The most important skills for an inside sales assistant resume and required skills for an inside sales assistant to have include:

Purchase Orders
Order Entry
Customer Orders
Sales Orders
Trade Shows
Sales Support
Sales Reps
Sales Reports
Expedite
Customer Complaints
Outbound Calls
Travel Arrangements
Customer Inquiries
Customer Accounts
Inventory Control

Computer System
QuickBooks
Inbound Calls
Expense Reports
Product Knowledge
PowerPoint
Cold Calls
Customer Relations
Account Management
HVAC
Delivery Dates
Office Equipment
Customer Support
HR
Administrative Tasks

RMA
Billing Issues
RFQ
Sales Presentations
ISO
A/R
OEM
Product Line
Sales Quotes
Customer Database
Bank Deposits
Client Accounts
Customer Issues
Credit Terms

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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